This hotel is grand, in size only! the property itself is large giving travellers many beach, pool and restaurant options but all 3 three categories failed to impress us. The Pools where Cold and filthy! I stress cold the temperature was not more than 15 degrees Celsius, and it it was filled with mystery floaters that ranged from possible toilet paper to dead bugs. Also had no play area for children except a 5 by 5 foot wading pool next to the "day care" and a very outdated park that looked more like a death trap. The beaches where also a disappointment, they where all litter boxes to the many wild cats roaming the grounds among other rubble like broken glass and garbage that we found.

Second the food was the exact same for 2 weeks!! There was zero change in the buffet it was the same rubber processed ham for breakfast, mystery stews for lunch, and pasta at diner. And there is no room service! None. We couldn't get any fresh fruit for our one year old outside of the watermelon, pineapple, and grapefruit that they had out all day! The al la carte did offer some great menus tho if your lucky to get in as its first come first serve.. no reso's so ur waiting.

We thought we could seek comfort in our room which did not happen! The bed was like a board! and the pillows flat as pancakes... but for a charge you could rent pillows and mattress toppers (because they know the provided ones suck so bad they actually have ones for rent!!). Our first room was not clean upon checkin it was filthy bed was made but the bathtub had brown mystery goo, the roof in the bathroom was caved in, and after I wiped the counter and floor with a wipe the cloth was mahogany brown! So we asked to change rooms and our second room was worse! NO kidding worse! It had a foul stench we couldn't escape but we assume it was the copious black mold growing on the box spring. The fridge was not stocked for 2 days and I had to buy bottled water for my son for the cost of $10us for 1 litre of water. The bedroom patio door looked like it was broken into and we couldn't lock it and we where on the main floor! (maintenance did fix this one) Oh and the bathroom roof poured when the ppl above us showered..but they tried and couldn't fix this one!

The staff and spa where fabulous but I would never go back to this resort or recommend it to anyone!!

This hotel is just as good as it looks in the pictures, We took a gamble and went in September (hurricane season) against everyone's advice and the best holiday ever. The weather was absolutely fantastic blue sky's everyday and not a cloud in sight, not to mention not a drop of rain. The staff are brilliant nothing was ever too much trouble, food was excellent and numerous restaurants catering for all different styles of food. The rooms are big and spacious and clean, the sea-view rooms are nice withe the sea just at the end of your balcony. The facilities we good and always available, loads of activities available at your leisure. The atmosphere in the day was buzzing and the pool bar is just what you need in the boiling heat to cool you down. I definitely be revisiting this hotel again, and I would definitely recommend it to everyone.

just got back this morning (22/01/2012), cant praise the hotel enough,we were never pressed for tips, and to be fair never gave many as we always forgot to take money out with us, but had great fun with the staff who are fantastic and always joined in with the fun, the place is immaculate, with great beaches and a massive pool, and a couple of adult pools too, the 'a la carte' restaurants are good, but you will have to turn up early for the stake house and Italian restaurants as they are the most popular, but the mexican one is a bit ropey, but there are some fantastic dishes to be f

Well, I just got back from an amazing trip to Jamaica with 40 of our friends. We went for a wedding. The staff are great, very friendly and helpful. It is Jamaica so just remember it's in Jamaica time YA MON! They dont have problems just situations :) The food is amazng and lots to choose from. One thing that our group didn't like was that they couldn't accomidate more then 8 people for a reservation at an a la carte. So we didn't get alot of meals together. The resort is very clean. The cove is where I would recommend to go swimming, (The pool is freezing) its usually pretty calm, and the snorkling there is great, sting rays, octopus, squid, colourful fish, coral, and sea creatures. Lots to see under the sea ;) There were always chairs to find, at the pool or the cove, so dont worry about saving seats. The hair dressers were amazing at doing our hair for the wedding day. It only took them about 30 mins to whip up an amazing updo and makeup. Dont worry about the humidity, the hairspray will keep your hair tame.
Overall the resort was great, I would highly recommend it, Just go and relax, Jamaica time is a real thing, so don't get too up tight, things will get done but maybe just not as fast as you would expect like home. The staff is great, be nice to them, they work very very hard to make your stay enjoyable.