This hotel is grand, in size only! the property itself is large giving travellers many beach, pool and restaurant options but all 3 three categories failed to impress us. The Pools where Cold and filthy! I stress cold the temperature was not more than 15 degrees Celsius, and it it was filled with mystery floaters that ranged from possible toilet paper to dead bugs. Also had no play area for children except a 5 by 5 foot wading pool next to the "day care" and a very outdated park that looked more like a death trap. The beaches where also a disappointment, they where all litter boxes to the many wild cats roaming the grounds among other rubble like broken glass and garbage that we found.
Second the food was the exact same for 2 weeks!! There was zero change in the buffet it was the same rubber processed ham for breakfast, mystery stews for lunch, and pasta at diner. And there is no room service! None. We couldn't get any fresh fruit for our one year old outside of the watermelon, pineapple, and grapefruit that they had out all day! The al la carte did offer some great menus tho if your lucky to get in as its first come first serve.. no reso's so ur waiting.
We thought we could seek comfort in our room which did not happen! The bed was like a board! and the pillows flat as pancakes... but for a charge you could rent pillows and mattress toppers (because they know the provided ones suck so bad they actually have ones for rent!!). Our first room was not clean upon checkin it was filthy bed was made but the bathtub had brown mystery goo, the roof in the bathroom was caved in, and after I wiped the counter and floor with a wipe the cloth was mahogany brown! So we asked to change rooms and our second room was worse! NO kidding worse! It had a foul stench we couldn't escape but we assume it was the copious black mold growing on the box spring. The fridge was not stocked for 2 days and I had to buy bottled water for my son for the cost of $10us for 1 litre of water. The bedroom patio door looked like it was broken into and we couldn't lock it and we where on the main floor! (maintenance did fix this one) Oh and the bathroom roof poured when the ppl above us showered..but they tried and couldn't fix this one!
The staff and spa where fabulous but I would never go back to this resort or recommend it to anyone!!
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- Also Known As:
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort & Spa Lucea