Check in was slow but have found that seems to be the norm in most resorts - the first room we were given had a vey bad damp smell and the view was the back of a shed ( children's play area ) they changed our room quickly enough and the next one was very nice, no smells. The receptionist did say that the view was not important though.
The problem for us was really the fact that the hotel does not cater for disability. We were told that there would be a roll in shower, there wasn't and that there were none in any rooms in the hotel! But they did provide a shower stool, which was a small help.there was no direct light in the shower only a shared whole room light which was not sufficient.
There is NO access to the beach if you are wheelchair bound. In fact we only found one very small area opp the quite pool where you can see the beach at all. Sunset cove was a great attraction for me but the slope down to the beach would have been suicidal for my husband if i had pushed him down in his wheelchair. The only way to the quite pool is up a not so steep slope but still difficult.
The food was fine - toasters played up in the morning but no big deal. The Buffett was ok my husband struggled with the selection but that's normal. Because of the time of year not all the other restaurants were open and it was difficult find what we wanted. However the Italian was horrendous, the food was not good and they were far too busy with too few staff for there to be any quality of service. On the whole we found the staff to be more than helpful and never rude they did all they could to help but unless disabled facilities change we won't be returning.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea