We stayed from Nov 16-23 at Grand Palladium. Our transfer to the resort from the airport was seemless and our check-in was fast and efficient. This was my first all inclusive and the three friends I was with had been to many before. This resort is beautiful, the grounds and hotel are well maintained. The food at the buffet was average, but what I would expect from buffet food. We went at a not so busy time, so was able to enjoy getting a fresh cooked omellette or panini everyday. We were served our cappucinnos promptly and most of the service staff were very helpgul and friendly. We did have a funny incident where we were a bit late for breakfast and went up to the hostess desk where she asked us very friendly-like "Would you like to have breakfast this morning?", and we said yes, please. Then her response was a shake of the head and a NO. It was rather funny how she wouldn't just say buffet is closed. The entertainment staff around the pool really tried to get people involved in activities. We didn't partake in too much, but was fun to watch. The pool is huge and we had no problems getting chairs. Only one swim up bar though, which was always busy and hard to get a drink at.
The a la carte restaurants were hit and miss. Nothing really spectacular, but I have heard all inclusive is not always the best food. The evening entertainment was mostly dance shows which we enjoyed. The nightclub was fun for a couple nights. But we only saw the reggae band the last night we were there and really should have watched them a few nights cause they were great!
Worst thing was that the drinks are REALLY watered down. We would drink all day and not feel much of a buzz. We found out the only way was to drink beer or champagne cause they open it right in front of you. I had three glasses of wine at dinner and it was like drinking water. But I guess they don't want crazy drunk people everywhere.
Overall, I would return to this resort for a very relaxing and fun vacation in Jamaica.

this was our 1st time going to Jamaica.
We were excited to come to an amazing resort. Upon approval thr stag were friendly. There was welcome drinks as soon as we stepped into the resort.

Our room. The ac wasn't wrking at all. It was humid. We had to wait 20 mins for someone to come and check. They changed the ac filter, and it was ok. The ac wasn't blowing too much cold air.

Rooms are too far from the main bulding.

Food- it's ok! There are a lot of options for food. However it's not quality food. For example Asian place was just a joke. Sushi was just horrible!

Drinks- unlimited!
One time in my drink I found a plastic :( when asked what it was they said sorry. N replaced the drink. This time the ice in the drink had a bug. Yuck!

Spa- prices are incorrect! We booked our flight via sunwing. And the prices are way off. For single braids it said $2.00. When at the resort salon they said its $5.00. I was extermely unhappy how they handled that issue.

Overall.... This resort has a great deal of potential. Customer service needs a great deal of improvement! websites should be uptodate!

There is the GOOD, THE BAD AND THE UGLY.

Check-In

I will concede that we ended up in the same villa eventually. At check in we were in two different villas (one family, two rooms). Jeune got us in the same villa, but the kids got the Ocean view we got the crappy view (sorry, I paid the bill, it should have been the other way around). When we later asked to change, she was quick (extremly in Jamaican time) quick to say it couldn't happen. Being the happy somewhat go lucky people we are, we didn't make waves, but in retrospect, I wish I would have done it. I think that we would have appreciated the view a lot more than my kids did overall in the scheme of things.

Food

Other than the Jamaican restaurant on the third night, I really have no complaint about the food. My shellfist was not cooked so that is why I have to say that.

Booze

Not top shelf in every bar. I am used to getting Jose Cuerzo everywhere, and the brands they did stock were not what I consider top stock. Bailey's in Miss Lou's bar was spotty at best. Top shelf is not what they stock on their bar. You had to search and be lucky to get what you wanted including tipping a lot. This has never happened at other resorts. Fiesta Group, don't cheapen the experience. Spend the extra $$ to provide top shelf liquor, It goes a long way, believe me.

Beaches

Loved the beaches. Las Brisas had the best snorkling, Sunset Cove had the best swimming and overall we wer not disappointed. Chairs were easy to get, no tables, no beach service (would be great upgrade) and the jerk chicken really isn't to be missed. It was delicious and a welcome lunch/snack while swimming or before dinner depending on what we were doing that day. The beaches are the best feature of this hotel.

Pool

Can beat the size. Spent most of our time at the beach, but the little time we did spend at the pool was great. The kids liked the change of pace and we found a great shady corner of a huge sunny pool.

Sports Bar

This is really where the good, band and ugly com into play. Great: the food. My kids could always find something they liked and ate like crazy here. Service was slow, but the food was great The Good: Family time.....We played pool, ping pong and we really enjoyed playing games as a family during the day. The bad, the pool tables....really when the equipment is looking worn and broken, REPLACE IT! This is the difference between a 4 star and a 5 star. As well as having ceiling fans when the air is not working! THINK! Basic customer service in my thinking. Two days we were in there the air was out, so it was so hot! It was the only place without celing fans. Why?

Room

I loved the room. Could use an alarm clock, or clock in general,but I loved the shower, the jaquizzi tub, the king size bed (wasn't as had as some make it out to be),the size, the housekeeping, the bar restocking was acceptable, but if a customer was consuming more of onething thing than another, shouldn't that trigger a put more of x instead of y in the refrigerator? Just a thought. The coffee maker and the Jamaican coffee was delightful. Nothing screams Jamaica than Jamaican Coffee in the coffee maker in the morning on the balcony.

Hotel

The hotel staff was friendly except for our check in person. Everyone said hi, was friendly and appeared to want to make sure we had a great trip.

We would probably stay here again. It's so beautiful and had so many different think things to offer. If you don't scuba dive, snorkling in Las Brisas would give you a close experience.

beach just average, evening entertaiment very poor, far away to any city, very good food, A+ swimming pool, hotel is looking very good, good size rooms. Generaly good holiday. If you looking for lazy holiday that is good place for You