this was our 1st time going to Jamaica.
We were excited to come to an amazing resort. Upon approval thr stag were friendly. There was welcome drinks as soon as we stepped into the resort.

Our room. The ac wasn't wrking at all. It was humid. We had to wait 20 mins for someone to come and check. They changed the ac filter, and it was ok. The ac wasn't blowing too much cold air.

Rooms are too far from the main bulding.

Food- it's ok! There are a lot of options for food. However it's not quality food. For example Asian place was just a joke. Sushi was just horrible!

Drinks- unlimited!
One time in my drink I found a plastic :( when asked what it was they said sorry. N replaced the drink. This time the ice in the drink had a bug. Yuck!

Spa- prices are incorrect! We booked our flight via sunwing. And the prices are way off. For single braids it said $2.00. When at the resort salon they said its $5.00. I was extermely unhappy how they handled that issue.

Overall.... This resort has a great deal of potential. Customer service needs a great deal of improvement! websites should be uptodate!

There is the GOOD, THE BAD AND THE UGLY.

Check-In

I will concede that we ended up in the same villa eventually. At check in we were in two different villas (one family, two rooms). Jeune got us in the same villa, but the kids got the Ocean view we got the crappy view (sorry, I paid the bill, it should have been the other way around). When we later asked to change, she was quick (extremly in Jamaican time) quick to say it couldn't happen. Being the happy somewhat go lucky people we are, we didn't make waves, but in retrospect, I wish I would have done it. I think that we would have appreciated the view a lot more than my kids did overall in the scheme of things.

Food

Other than the Jamaican restaurant on the third night, I really have no complaint about the food. My shellfist was not cooked so that is why I have to say that.

Booze

Not top shelf in every bar. I am used to getting Jose Cuerzo everywhere, and the brands they did stock were not what I consider top stock. Bailey's in Miss Lou's bar was spotty at best. Top shelf is not what they stock on their bar. You had to search and be lucky to get what you wanted including tipping a lot. This has never happened at other resorts. Fiesta Group, don't cheapen the experience. Spend the extra $$ to provide top shelf liquor, It goes a long way, believe me.

Beaches

Loved the beaches. Las Brisas had the best snorkling, Sunset Cove had the best swimming and overall we wer not disappointed. Chairs were easy to get, no tables, no beach service (would be great upgrade) and the jerk chicken really isn't to be missed. It was delicious and a welcome lunch/snack while swimming or before dinner depending on what we were doing that day. The beaches are the best feature of this hotel.

Pool

Can beat the size. Spent most of our time at the beach, but the little time we did spend at the pool was great. The kids liked the change of pace and we found a great shady corner of a huge sunny pool.

Sports Bar

This is really where the good, band and ugly com into play. Great: the food. My kids could always find something they liked and ate like crazy here. Service was slow, but the food was great The Good: Family time.....We played pool, ping pong and we really enjoyed playing games as a family during the day. The bad, the pool tables....really when the equipment is looking worn and broken, REPLACE IT! This is the difference between a 4 star and a 5 star. As well as having ceiling fans when the air is not working! THINK! Basic customer service in my thinking. Two days we were in there the air was out, so it was so hot! It was the only place without celing fans. Why?

Room

I loved the room. Could use an alarm clock, or clock in general,but I loved the shower, the jaquizzi tub, the king size bed (wasn't as had as some make it out to be),the size, the housekeeping, the bar restocking was acceptable, but if a customer was consuming more of onething thing than another, shouldn't that trigger a put more of x instead of y in the refrigerator? Just a thought. The coffee maker and the Jamaican coffee was delightful. Nothing screams Jamaica than Jamaican Coffee in the coffee maker in the morning on the balcony.

Hotel

The hotel staff was friendly except for our check in person. Everyone said hi, was friendly and appeared to want to make sure we had a great trip.

We would probably stay here again. It's so beautiful and had so many different think things to offer. If you don't scuba dive, snorkling in Las Brisas would give you a close experience.

beach just average, evening entertaiment very poor, far away to any city, very good food, A+ swimming pool, hotel is looking very good, good size rooms. Generaly good holiday. If you looking for lazy holiday that is good place for You

This was our first trip to Jamaica and we stayed at the Grand Palladium from Nov 10-20 and had a fantastic time! Please DO NOT let the bad reviews cloud your judgement about this resort it is one of the most beautiful places I have ever seen.
To Start our Check In was great, we were greeted with welcome drinks and within 15 minutes our entire group, which was 23 people, was checked in and being shuttled to our villa.
When we arrived to our rooms they were super clean and absoultely gorgeous. I have no complaints about anything not being cleaned, I am a total clean freak and I had no worries about anything being unsanitary.The staff at this resort is AMAZING!! I couldn't believe the amount of staff that work at the resort, and they are always working, not only do they work hard but they are some of the friendliest people I have ever met! Jevon who stocked our fridge in Villa 17, is probably one of the nicest people I have ever met, he is fabulous and I hope that anyone that stays here has the pleasure of meeting him.
We enjoyed all of the food here,I'm a foodie and I must say the food here was great.The buffets are DELISH and breakfast is so good, I've never enjoyed breakfast so much in my life. Of all the restaurants though, the Italian was my favorite, My husband and I are already missing the cheese ravioli and trying to re-create it in our kitchen!
Now the reason we travelled to Jamaica was to get married. Our wedding co-ordinator was Nekeisha and she did a great job! I had no worries about my wedding day and I was so happy to be greeted by her when I arrived at our wedding location, she made sure that everything went off without a hitch. I can't thank her enough for all the hard work she did. We were married in the gazebo and it was absolutely stunning and very private. I recommend any bride to choose this location, our pictures are amazing! After our ceremony was over we were all shuttled to our cocktail party location, this went so smooth I almost cant believe it, when we arrived the hors d'ouevres were displayed beautifully and were so delicious, everyone loved it! I must say nothing in life is perfect but my wedding day was PERFECT! Thank You!!
I would recommend anyone to go to this resort . The grounds are beautiful, the beaches are great, and the staff make this resort an even better experience! I can't thank the Grand Palladium enough for giving me the wedding of my dreams! I'm already thinking about our trip back.