There is the GOOD, THE BAD AND THE UGLY.
I will concede that we ended up in the same villa eventually. At check in we were in two different villas (one family, two rooms). Jeune got us in the same villa, but the kids got the Ocean view we got the crappy view (sorry, I paid the bill, it should have been the other way around). When we later asked to change, she was quick (extremly in Jamaican time) quick to say it couldn't happen. Being the happy somewhat go lucky people we are, we didn't make waves, but in retrospect, I wish I would have done it. I think that we would have appreciated the view a lot more than my kids did overall in the scheme of things.
Other than the Jamaican restaurant on the third night, I really have no complaint about the food. My shellfist was not cooked so that is why I have to say that.
Not top shelf in every bar. I am used to getting Jose Cuerzo everywhere, and the brands they did stock were not what I consider top stock. Bailey's in Miss Lou's bar was spotty at best. Top shelf is not what they stock on their bar. You had to search and be lucky to get what you wanted including tipping a lot. This has never happened at other resorts. Fiesta Group, don't cheapen the experience. Spend the extra $$ to provide top shelf liquor, It goes a long way, believe me.
Loved the beaches. Las Brisas had the best snorkling, Sunset Cove had the best swimming and overall we wer not disappointed. Chairs were easy to get, no tables, no beach service (would be great upgrade) and the jerk chicken really isn't to be missed. It was delicious and a welcome lunch/snack while swimming or before dinner depending on what we were doing that day. The beaches are the best feature of this hotel.
Can beat the size. Spent most of our time at the beach, but the little time we did spend at the pool was great. The kids liked the change of pace and we found a great shady corner of a huge sunny pool.
This is really where the good, band and ugly com into play. Great: the food. My kids could always find something they liked and ate like crazy here. Service was slow, but the food was great The Good: Family time.....We played pool, ping pong and we really enjoyed playing games as a family during the day. The bad, the pool tables....really when the equipment is looking worn and broken, REPLACE IT! This is the difference between a 4 star and a 5 star. As well as having ceiling fans when the air is not working! THINK! Basic customer service in my thinking. Two days we were in there the air was out, so it was so hot! It was the only place without celing fans. Why?
I loved the room. Could use an alarm clock, or clock in general,but I loved the shower, the jaquizzi tub, the king size bed (wasn't as had as some make it out to be),the size, the housekeeping, the bar restocking was acceptable, but if a customer was consuming more of onething thing than another, shouldn't that trigger a put more of x instead of y in the refrigerator? Just a thought. The coffee maker and the Jamaican coffee was delightful. Nothing screams Jamaica than Jamaican Coffee in the coffee maker in the morning on the balcony.
The hotel staff was friendly except for our check in person. Everyone said hi, was friendly and appeared to want to make sure we had a great trip.
We would probably stay here again. It's so beautiful and had so many different think things to offer. If you don't scuba dive, snorkling in Las Brisas would give you a close experience.
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- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Resort & Spa Lucea