I'm writing this review being the more laid back of the two as far as my Girlfriend and myself. If she wrote this review no one would ever go to the Grand Palladium again lol.
We went from Nov 21-26 for a little getaway from the crappy NY weather. We weren't expecting too much but based on the pics we have seen, the resort looked great.
As soon as we got there we got a bad vibe. There was no one there to greet us like pretty much every resort we have ever been too. We arrived around 12:30pm and asked if we could check in. They told us to come back in an hour and the room would be ready. An hour goes by and sure enough...rooms not ready. A bell man told me you will not have a room before 3pm. I go back at 2:55pm and .... yes you guessed it...NO room. we wait around and my gf goes to the check-in desk at 3:01 and WOW what a surprise, the room is ready. The recpetionist was not on the phone, computer nor spoke to anyone in the 6minutes that went by.. how did our room key appear in her hand and how did she know it was ready in that time? Shady shady shady. Just tell us, the room will be ready at 3pm no earlier...and we would've arranged a later flight.
That was just an annoyance, not too bad. The hotel itself is very nice. The rooms are nice sized and decorated really nice. Very uncomfortable bed and pillows but thats expected I guess.
The worst part of this resort was definitely the food. The Buffets were terrible. They all had the same food (every day) and were VERY dirty and unsanitary.
Another shady thing about his place were the ala carte restaurants. They say you cannot make reservations, it is first come first serve. Well that was total bullsh-t. The first 2days we couldnt get in any of the ala carte places except the Indian place. Well after an inquiry we find out that its pretty much "who you know" to get in those places. A waiter gave us the tip to use his name and sure enough, we got a table ahead of the line of people waiting outside like it was some hot NYC club.
Back to the buffets, one had a roach running around the deserts section. We pointed it out to a waitress and she blew us off. We go to the other buffet and saw around 8 or 10 dead flies on the floor. We took a picture of this and showed it to the food manager. She said she would take care of it. Next day we go back, sure enough...nothing was done. It was just disgusting.
I can go on and on about how bad the food was but that can go on for a while so I'll stop.
The good parts about the hotel were the rooms, the drinks, and the pool. That was about it
A few of the workers were very nice, Akeem in the Steak House and Erica at the front desk were both great. A few of the other workers were just plain rude. Either ignore you when you ask them a question or looking for a hand out for every little thing.
We will never stay here again and most definitely not recommend this place to anyone. A total waste of money.
- Also Known As:
- Grand Palladium Jamaica Hotel Lucea
- Grand Palladium Jamaica Resort And Spa
- Grand Palladium Jamaica Hotel
- Grand Palladium Jamaica Resort
- Grand Palladium Jamaica Resort & Spa Lucea
- Reservation Options:
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