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“Good Value” 4 of 5 stars
Review of Grand Palladium Lady Hamilton Resort & Spa

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Grand Palladium Lady Hamilton Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Lucea 8800, Jamaica   |  
Hotel amenities
Ranked #1 of 3 hotels in Lucea
East Meadow, NY
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Good Value”
4 of 5 stars Reviewed February 21, 2013

Overview: We were there from 2/11/13 – 2/16/13. This hotel provides good value but there are various items to be noted. The hotel is about 45 minutes from the airport. I booked Grand Palladium because I was attracted to the villas. I wanted something more than the usual hotel room with a likely side ocean view. Be prepared to do a ton of walking. This facility is huge. It is a long walk from the villas to the main area with the restaurants. You can call the main desk and have a golf cart pick you up.

The Villa: The villa was excellent. Our villa was ocean front and only about twenty yards from the beach (get back to the beach later). We were in the third villa (#3032). Other villas to the left are further away from the beach and do not have direct access. It had a very large bathroom with a double size Jacuzzi. The "Mayan" shower is weird. It is partially outdoors; meaning that above the shower, the ceiling is half open to the sky. When showering, you can see the stars; get sunshine or rain, as did happen. There is no shower head. The water comes out of a lion's head with stream like a garden hose. Takes a bit to get used to but is OK. The patio is very nice to just hang out and see and listen to the ocean. It is very nice when waking up to sit up in bed and see the ocean. Right outside our patio is the wedding site and we saw a couple of weddings.
The Beaches: There are three beach areas, none of which have the white sand. The sand is a bit gravelly. The Sunset Cove beach is the best one if you want to do the water activities such as kayak, catamaran, peddle boat or snorkel. While most hotels will have Jet Ski for an additional fee, here they do not have Jet Ski. No waiter service for drinks or food at the beach.
The Pools: The main pool is gigantic and very nice although we did not use it. Near the villas, there is a small adult only pool which is fine. The Jacuzzi area in this pool was not working. No waiter service for drinks or food at the beach.

The Food: The food was OK but somewhat disappointing. This was the first time I ever did an all-inclusive so I cannot make an accurate comparison. When we were at Negril (see below), I was talking to some folks who were staying at the RIU in Negril. It sure sounded like a very different menu. They had lobster. The breakfast buffets were good with the usual fare. Two minor issues were that the desserts were basically squares of pound cake. Sometimes there were good chocolate croissants but no mini Danish or things like that. While there was lox and cream cheese there were no bagels. For dinner, the menus at the a la carte restaurants were very limited. For example, at the Italian restaurant, the only chicken dish was chicken parmagean. There were no other chicken dishes and no veal dishes. There was one shrimp dish with risotto which was excellent and the lasagna was excellent. At the Sunset Cove beach, there is the Jerk Hut which was terrific for lunch with Jerk Chicken (sauces very hot) and seafood paella. The steakhouse (Bubba’s) is the best of the restaurants. The filet mignon was good enough but the grilled lamb chops were excellent.

Bathrooms: All bathrooms, including by the restaurants and the pools were beautiful with granite countertops and were immaculate.

Excursions: We did two using Jamaica Tour Lines (JTL) located on the lobby. One to Negril which was from Noon to 7:30.OK but that is where I got to do Jet Ski. We spent two hours at the beach, then 1.5 hours at a shopping place (really nothing to buy other than tee shirts) then to Rick’s Café to see the cliff divers and a sunset. No sunset for us as it was overcast. The second trip was to Dunn’s River Falls. Although it is a long drive; about two hours each way, this was fun. We left the hotel at 7:30 and got back around 3:30.

Bottom Line: The package (air + hotel) cost $3,200 with no airport transfers. I am not sure but I suppose if I wanted all of the amenities, a package in the $4,000+ range would have done it. Next time, I think I will use the services of a travel agent. While booking through an online service may be the most economical, I think that a good travel agent would provide a valuable service in terms of overall guidance as well as making arrangements for transfers and excursions.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 20, 2013 via mobile

Stayed out this hotel over Xmas 2012. Food was always cold and tasteless, will never use this brand of hotel again, don't expect Thomson to help or refund you in anyway. They dont care they have your money already. Place is over run with cats, there eating in the fish restaurant at the table with you, place is disgusting never been to a 5* hotel like this, should have listened to the bad reviews as there true, but thought I'd try it anyway, big mistake, might as well of flushed my money down the toilet. If you prefer quality over quantity don't go here, there is much nicer hotels for your hard earned money,

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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FiestaJamaica, Santiago Escañuela, guest services at Grand Palladium Lady Hamilton Resort & Spa, responded to this review, February 22, 2013
Dear Dawniemr,

First of all let me thank you for your comments, this information help us to make our product better and improve every day.

However I'm surprised that you never enjoy your meals at the Resort. We have such a huge variety that sounds strange to me that you couldn't find anything you liked. We do have every single day Jerk chicken at the end of the property from 12.00 am to 4.00 pm at Poseidon Sunset Cove. If you want to enjoy more the Jamaican food, Xaymaica Restaurant has a wide variety of creole cuisine, every night we have a Jamaican corner in our buffet, and every Friday we have a beach bbq. We have to satisfy a lot of different tastes and that's our aim, sometimes it’s difficult but definitely we will keep working on it.

I must apologize for the inconvenience of not satisfying your Holidays request based. I can assure you that this is not always the case.
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York UK
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 19, 2013

Revisited the GPLH from 1st - 11th Feb. Stayed in Villa 32 excellent location for us quiet with lovely ocean view and fantastic sunsets.

Only went to the evening buffet once, as it was the same food as lunchtime. The Al a carte restaurants were mostly good, Italian not so, but always a huge queue at the Steak Bubbas, waiting well over an hour due to reservations from better 'bands'.

Music upstairs was good with steel bands, the Main shows were OK but very samey every night.

We tried the main pool several times, but the noise level was too loud, after a few minutes you had a headache... but the staff were having a great time. The daytime entertainment could have been more varied and more pleasurable.

The sports bar, with ten TV's all on different channels, was again very noisy. The food here basic.
We are table tennis players and it was too hot in there for this sport, it needed to be near the tennis
courts. There was an archery range here but no targets. In the sports bar there were three pool tables, but only two ques that had an end on, so lots of people wanting to play, but let down by rubbish equipment.

The gym and spa were still good, everything working. But coming back in the dark everynight, we were triping up over the broken paving and uneven ground, where it had sunk and not been repaired.

The beaches are great, one peaceful and windy, ideal for us. Another in a small pretty cove, next to the adults pool and bar and a sporty beach with windsurfers, sailing, canoes & pedaloes. Next to Jerk hut & beach cafe for lunch. Varied menu and very enjoyable. The beaches are rocky with stingrays,
so shoes needed. Snorkling, very basic, nothing much to see.

Two good locations for weddings, one on the beach with turquoise sea, excellent for photographs.
The better one was on the cliff, one wedding had a steel band playing, it was lovely. The staff were very well organised and all the couples who got married looked very happy.


This Hotel opened in 2008 and we were really enjoyed our first visit. BUT the Fiesta Hotel group need to invest some money in replacing furniture and equipment as its looking worn out and past its best.

But on the whole, we would highly recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abilene, Texas, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2013

than this ALL INCLUSIVE resort. My husband and I were on a cruise and booked this as our first excursions. It is BEAUTIFUL! The grounds are incredibly clean.They provided us with towels, and a place to change and shower when we were done at the end of the day before returning to the ship.
The smell of the oceans water mixing with all of the tropical flowers and blowing through the breeze way must be what heaven smells like. The staff was so kind, from bartenders to the wait staff at the buffet.( I ate the best mango of my life)
There were places to shop, places to swim in the ocean or pool, places to dance... It was the perfect start to our vacation. The staff of GPLH were very professional with getting you to & from the buses in an organized manner. I would do it all over again in a heart beat!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this review, February 20, 2013
Greetings!

Thank you for taking the time to share with us your experience while on your excursion. We are grateful for your positive comments and we are elated that your short time with us was a memorable one. We welcome you to visit us in the near future so you may have a vacation nothing short of Grand! It was our pleasure hosting you, best wishes.
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Edson
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 18, 2013

I have to admit, I had a lot of preconcieved ideas about Jamaica. This property totally blew them all away. If I could describe the resort with one word it would be Paradise! The views are incredible.

Internet hook up - the charge is $20/day or $70/week. There was free wifi at the lobby, but hook up was very slow if you could get on. My suggestion - if you really need to be connected, pay the $70, but there won't be any guarantee that this connection will be faster.

I had read everywhere that the people of Jamaica were extremely aggressive with requesting tips. We did not find that at this resort. Everyone was accommodating and friendly. There wasn't even a feeling of being hustled at the stalls selling trinkets on location. There are no vendors walking the beach trying to sell you things. Even the cabbies were respectful. There may be lots of hustling for tips in other locations, but not in this one.

We had the honeymoon suite - room 3021. It was the perfect location. Beach/ocean front, behind us was the adult pool and behind that was a beach perfect for snorkeling. A short 3 minute walk to the main resort area for meals. If there would be a problem with any walking, there are carts to transport you to your destination on the resort. The sand is coarse, like in Hawaii and there are not endless beaches like in Mexico, but small, private ones all over the resort, with some being bigger than others.

Our room was incredibly spacious with a jacuzzi tub, his and hers vanities, and out door shower. This shower is not for when you come back from the beach, it is only accessable from the room. Our bed was king size, and a bit hard. The pillows were a bit hard as well, but there is a pillow menu you can order something to your liking for a nominal fee of $3. Not sure if it is per day or week. The decorator pillows worked just fine. Room key is used to activate the power and air conditioner. Once you open any of the patio doors (we had 2), it turns it off until the door is closed. We didn't find the noise a problem being behind the bar, but the bar closed at midnight.

We had read that there was an ATM on site, which we didn't find, not that we were looking that hard either.

The buffets were large. The food was average. The evening buffet would have theme nights. The a la carte restaurants were very busy and gave the 2 hour dining experience. Portions were small at these, so there isn't a problem with ording what you like. Service is efficient and pleasant.

Every evening there was a new show to watch. You could see the performers practicing during the day for that evening show.

To sum it all up - relaxing, beautiful people and spectacular views. The only thing I would like to change would be the location. It is 45 minutes from/to either Montego Bay or Negril.

Room Tip: Villas #30 are a very good location. Fairly quiet, great views, but it is also where the weddings ta...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this review, February 20, 2013
Greetings!

Thank you very much for taking the time to share with us your review outlining all the wonderful experiences you had while here at the Grand Palladium Lady Hamilton. Being a 5 star Resort, we pride ourselves in the level of service which we offer to our guests as we want each to leave with a memorable vacation. We are elated that your expectations were exceeded.

We are glad that you enjoyed the accommodations which you received and that you found it comfortable and that you enjoyed its luxurious layout and beautiful views. You also enjoyed the beaches on property. It is delightful that you enjoyed the delicious meals and the nightly entertainment package that we have.

We would be more than happy to host you again in the near future as it was our pleasure doing so on this visit. Until then, best wishes from our Palladium family!
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Lybster, Scotland, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2013

My husband and I stayed at GPLH alongside our good friends from 23rd Jan to 7th Feb 2013.
I have to admit that Jamaica was never on my 'places to go' list however it is most certainly now on my 'places to revisit' list, as is The Grand Palladium Lady Hamilton.

Arrival at GPLH could not have been quicker, easier or friendlier - we were met with welcome refreshments and as we had printed off and filled in our room forms before leaving the UK we were fitted with our AI bands and shuttled off to our rooms quicker than pretty much any other hotel we've stayed at.
The rooms are very comfortable, very clean and we were very pleased that we had the sea views and adjacent rooms that we had requested before leaving the UK. We've been on other holidays with the same friends where we've been situated at different ends of the complex so this was a welcome relief.
We stayed in rooms 2921 & 2922 in Villa 29 - gorgeous sea/beach views and very close to the adult only pool. Both rooms were equipped with TV, Tea/coffee facilities, Ipod station, iron & board, minibar (stocked daily), safe, balcony and a bathroom with a large jacuzzi bath, large shower, hairdryer and strangely, a bottle opener.
The rooms were cleaned daily by Annette and she did a fabulous job.

The hotel itself is huge as are the grounds but there are covered walkways if needed for those welcome showers and/or you can always get a lift on the buggies if walking is an issue for you. The guys that drive the buggies are very friendly and always willing to help get you where you want to go.
The grounds are immaculate and the gardeners do an amazing job. If there's anything you want to know about their style or method of gardening then ask them, they are very informative and appreciate the interest.

The food is plentiful and pretty much very tasty and the buffets have themed nights each evening.
We only tried 2 of the many a la carte restaurants:- Bubba J's where we had a delicious Tbone steak and the Indian.
There were people moaning about the queues for some of the restaurants but it's so easy to just chill out with a drink until your table is ready that it really isn't worth causing aggravation. We had to wait about 1 hour for our table but the time flew by and didn't ruin the night in any way for us.
The staff in the Indian were some of the friendliest we came across. They always seemed chirpy and happy and eager to help and the whole meal was extremely good - even musical tables mid meal due to a storm did nothing to dampen the spirit.
The only other restaurant we ate at was the Poseidon at the beach. It made a welcome change to order from a menu at lunch time rather than a buffet and the food was very tasty.

The entertainment at GPLH was not for me - unfortunately!
I found the day time entertainment mind numbingly bad as I had no interest in watching or listening to beer drinking competitions round the main pool in midday heat at a family hotel, nor did I appreciate the dj's persistent 'whaaaaa, whaaaaaa, whaaaaa' down the microphone during pretty much every song.
The main pool is an amazing pool to see however we never returned to it after the first day of being subjected to the dj. Instead we spent our time at the adult only pool which for the majority of the time was a peaceful place.
The evening entertainment was again not my thing because I don't find it enjoyable or relaxing to have to shout to be heard. There was plenty of nightly live bands though and I'm quite gutted to have missed the steel drums.

The beaches were not what I expected for the Caribbean but there's a few of them so if you don't like the first one you try you're bound to like one of the others - sea shoes are a must though.
The non motorised watersports are free so you should definitely give them a try!

We found the staff at GPLH to be extremely helpful and polite throughout our stay. I had read the negative reviews about staff before we went but we didn't experience any rudeness - not from staff anyway!

All in all this was the best getaway we have had in many many years. I would happily return to the Grand Palladium Lady Hamilton and indeed hope to do so in the future.

Room Tip: 2921/2922 @ Villa 29 are close to the small cove and near to the adult only pool - away from the noi...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
quad cities
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2013

we had a great time the resort is wonderful. only one bad thing to say. the sports bar sucked the food was very bad. the drinks were bad the service so so. the only thing good there were the french fries. the rest of the resort is awesome beautful view the people there are great!!!!!
this part has nothing to do with the resort. apple tours are good for some things but it would be worth your time to check out jammin jamaica tours and ask for Kevin. great driver guide and very nice person.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FiestaJamaica, Manager at Grand Palladium Lady Hamilton Resort & Spa, responded to this review, February 18, 2013
Dear suzette o,

Thank you for taking the time to share with us your review about your vacation here at the Grand Palladium Lady Hamilton. Despite the fact that the food and beverage at the Sports bar was not to your liking, we are pleased to know that you enjoyed the other aspects of our Resort. We trust that you enjoyed the meals and beverage served at our a la carte restaurants, buffets and bars, as we ensure that we have a wide variety of delicious items to cater to our guests.

We would love to have you stay with us in the near future as it was our pleasure hosting you on this visit. Until then, best wishes from our Palladium family!
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Additional Information about Grand Palladium Lady Hamilton Resort & Spa

Address: Lucea 8800, Jamaica
Location: Caribbean > Jamaica > Hanover Parish > Lucea
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Lucea
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Palladium Lady Hamilton Resort & Spa 4*
Official Description (provided by the hotel):
The resort is bathed by the calm turquoise waters of Jamaica's north coast, in a small bay on a privileged enclave on the coast. The design is a perfect harmony between modernand luxurious facilities of a first class hotel and the attractive natural environment of the area characterized by the turquoise sea and the relief of the landscape. The complexalso houses an ultramodern Spa, which is equipped with the most advanced facilities and offers guests a wide variety of therapies and services. Near the village of Lucea and approximately 30 minutes from Montego Bay and its airport. Within the complex is theGrand Palladium Jamaica Resort & Spa has a total of 540 guestrooms in 15 villas ofthree levels with 6 Suites and 30 Junior Suites per villa. The Grand Palladium LadyHamilton Resort & Spa has a total of 516 rooms distributed in 13 villas of three levels with 6 suites and 30 Junior Suites per villa and 48 two-story cabins with 4 Cabins Suites(adults only) each. ... more   less 
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Also Known As:
Grand Palladium Lady Hamilton Resort And Spa
Grand Palladium Lady Hamilton Hotel Lucea
Grand Palladium Lady Hamilton Resort & Spa Jamaica/Lucea

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