We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Simply the best in the West !!!” 5 of 5 stars
Review of Aquarius Vacation Club

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Aquarius Vacation Club to your Saves list
Aquarius Vacation Club
3.0 of 5 Hotel   |   Carretera 101, Acceso Balneario Km 18, Boqueron 00622, Puerto Rico   |  
Hotel amenities
Ranked #1 of 5 Hotels in Boqueron
Certificate of Excellence 2014
Ponce, Puerto Rico
1 review
“Simply the best in the West !!!”
5 of 5 stars Reviewed February 14, 2014

The overall experience was great. Starting with a very good staff at the main entrance, following a formidable service at the front desk, and finally the spacious and fully equipped rooms. The pools for adults and kids are in a great conditions. The food at the pool restaurant is extremely good and at reasonable prices. I really recommend this hotel, and we'll be coming back very soon.

Room Tip: Ask for ocean view rooms at the 5th and 6th floors.
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin D, General Manager at Aquarius Vacation Club, responded to this review, February 15, 2014
Dear “ Natty T ” ;

It is a pleasure to read your wonderful review and comments.

All of us here at Aquarius Vacation Club in Boquerón, celebrates when received reviews like yours.

Thank you for staying with us, and we hope to see you back soon.

Best Regards,

Elvin De La Torre González
Resort General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

219 reviews from our community

Traveler rating
    96
    67
    34
    9
    13
See reviews for
73
42
1
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Edison, New Jersey
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 14, 2014

We checked in early & rep explained that it wouldn't be a problem & never explained we'd be charged an extra day at a price above what we paid on a daily! We should of been told prior to checking in about charges not gate the fact! I could of drove and extra 20 min and stayed at a relatives home!!!! And not pay an additional $180!!!!! Manager was not apologetic at all and simply made it seem like it was my problem not theirs! Been traveling 15 yrs never came across such an shinanigans! At they had to do was advise me!

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin D, General Manager at Aquarius Vacation Club, responded to this review, February 15, 2014
Dear Cynthiaison ;

Thank you very much for staying with us.

I’m really excited that you took a time to comment about your recent experience at our resort, Aquarius Vacation Club in Boquerón.

As mentioned to you during our last phone conversation, our resort has early check-in fees like all the hotels and resorts that you have visited during your 15 year’s traveling experience. Early check-in at our resort is always available to our guests, subject to rooms availability. You called us three days prior to your arrival asking for information about our resort, and the same employee that oriented you was the same employee that welcome you the day of your arrival at 5 am.

You arrived at our resort 11 hours earlier than the expected check-in time of 4 pm. Our resort policy is to charge an early check-in rate per hour. Instead of that, we decided to charged you our daily room rate, since that amount was much lower than the 11 hours early check-in fees you was supposed to pay.

Please remember that your original reservation was bought and handled by you with a third party company. This company provided you with all our information, rules and policies.

We remain fully at your service and look forward to the chance of welcoming you back at Aquarius Vacation Club in Boquerón.

Kind Regards,

Elvin De La Torre González
Resort General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 9, 2014

The location of this place is great, but it needs refurbishing. I found a number of little things in our room that were broken and it took a long time for the hot water to come up. After two days we upgraded to an ocean view room and while there were fewer things wrong in the room, there was a smell of old cigarette smoke (although it was supposedly a non-smoking room). I didn't find the service to be friendly at all -- maybe because this is primarily a time-share resort so it's not really set up as a full-service hotel.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin D, General Manager at Aquarius Vacation Club, responded to this review, February 11, 2014
Dear CarolM511 ;

Thank you very much for staying with us and for taking the time to review our resort.

I would like to offer my sincerest apologies for any inconveniences that you experienced during your recent stay at Aquarius Vacation Club in Boquerón. Your feedback is vitally important since it help us became the very best that we can be.

I would love to have the opportunity to speak with you directly to discuss about your recent experience. Please call me at 787-254-5400 or email at : edelatorre@WeManagePR.com

In the meantime, we remain fully at your service and look forward to the chance of welcoming you back at Aquarius Vacation Club in Boquerón.

Kind Regards,

Elvin De La Torre González
Resort General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2014

We had a great time, our friends had their wedding at the resort, and it was just the right amount of space for everything they wanted. The little town was our favorite part! So cool to have access to the restaurants and bars with in walking distance.

Room Tip: We didn't stay on the side that has the view but i wish we would have! Such an amazing view. Als...
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin D, General Manager at Aquarius Vacation Club, responded to this review, February 9, 2014
Dear “ Jamie H ” ;

Thank you for your great review on Tripadvisor.com.

It is a pleasure to read your comments about our facilities, Aquarius Vacation Club, and regarding the “Poblado de Boquerón”. Please feel free to share your experience with your family and friends.

We hope to see you again in the future and you can reach me at edelatorre@WeManagePR.com or 787-254-5400, if I can be of any assistance.

Best Regards,

Elvin De La Torre González
Resort General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 2, 2014

We started off on the wrong foot with the Boqueron Beach Resort. The moment we drove up to the entrance, we were greeted by a friendly security guard who did not speak English and told us that we were not their list to enter the resort for the day. Luckily, my buddy speaks Spanish, so we avoided a situation that could have been infinitely more difficult. After waiting for a bit, things were cleared up by the front desk and we were allowed to park. When we entered, there was a single staff member behind the front desk who seemed like she didn't want to be there. Once she got off the phone with the security guard she advised us that every item within the hotel would cost a fee if lost or taken, and the fees were STEEP. Seemed like we were criminals on lockdown. However, we will say that the rooms were very clean, comfortable, and the highlight of the hotel. The beds were soft and relaxing, while the bathroom was large and well kept, although it had a slightly musty smell. There was a small kitchenette that was useful, and the cable on the television had plenty enough channels. What was really disappointing though, was the "resort" itself. The pool was only 4ft high, and the wading area pool deceivingly looked like a hot tub. Towels are not provided near the pool, so be sure to bring it from your room if you are to stay here. We spoke to others staying at the hotel who said they had to sign a form saying that they were using resort towels and would be forced to return them that day or pay a fee. The private beach was very dirty and the sand felt the same as well, it smelled from the stagnant water and the heavy boating traffic. What struck us the most was the sheer amount of security. Everything was gated and required a key to access anything. Guards were everywhere even though it seemed there was less than 10 people total staying at the resort. We have no idea why? Overall we're not sure if we would come back here and would probably recommend finding better lodging elsewhere, if possible

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin D, General Manager at Aquarius Vacation Club, responded to this review, February 4, 2014
Dear “ John J ” ;


Thank you for taking the time to review our resort. We truly value the opinions of our customers. Your feedback help us become the very best that we can be.

Providing our guests with the best possible hospitality and service has always been our mission at Aquarius Vacation Club in Boquerón. The security of our guests and visitors is one of our top priorities. Guests enjoy staying in our resort because they can relax in comfort knowing we are providing them with the best on-site security. Our mission is to ensure that properties from our guests, our staff, and from the resort are well protected at all times. We have created a secured environment that guarantees a continuous focus in providing excellent customer service at all times.

If you come back to our resort I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and you can reach me directly at 787-254-5400 or at edelatorre@WeManagePR.com, if I can be of any assistance.

Best Regards,

Elvin De La Torre González
Resort General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 31, 2014

We enjoyed our stay here, but were very disappointed with the the cleanliness of our room each day. Of the five days of our stay, we only had our towels replaced one and the rest of our suite felt as if it wasn't cleaned on any of the days except by us. The pool was fin and the beach was kelpy, but there are great beaches within five - 20 minutes by car. The food at the hotel was liimited, but very reasonably prices. The restaurants within walking distance were widely varied in price and quality. The staff was all very friendly. We were thrilled with the ability of the resort to accommodate 60 of us for a big wedding party!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin D, General Manager at Aquarius Vacation Club, responded to this review, February 2, 2014
Dear “ Rachel B ” ;

Thank you very much for taking the time to review our resort.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.

Per your comments, I have started a review of all the daily services provided to your room during your stay. I want to remind you that remarkable hospitality, service and cleanliness are our top priorities. At every one of our studios and villas we have a sign that states the following :

“ Small efforts can make a big difference in conserving and preserving our natural resources, millions of gallons of water and tons of detergents are consumed every day by the hotel industry to wash towels that have been used only once. If you would like to join our efforts to conserve, please hang your towels on the rack. Please leave your towel on the floor if you need fresh towels. Thank you for your help ! “

We sincerely apologize if you did not saw the sign.

I’m also very pleased to hear that you also enjoyed the pool, beach, food, and services provided by our staff.

I really appreciate your feedback, as this helps us become the very best that we can be, and I look forward to speaking with you directly concerning your recent stay. I may be contacted at 787-254-5400, or by email at : edelatorre@WeManagePR.com.

In the meantime, we remain fully at your service and look forward to the chance of welcoming you back at Aquarius Vacation Club in Boquerón, Puerto Rico.

Best Regards,

Elvin De La Torre González
Resort General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2014

Very romantic town. Low key with awesome food everywhere we went. We had a party of 60 for our wedding. The Aquarius club did a great job keeping us all happy! The on site reception hall served the dinner party some awesome food!
I look forward to coming back next year.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elvin D, General Manager at Aquarius Vacation Club, responded to this review, January 30, 2014
Dear “ cody a ” ;

Thank you very much for taking the time to review our resort.

I’m very happy to know that you love Boquerón, and that the services and food we provided for your family reception exceeded your expectations.

From all of us here at Aquarius Vacation Club in Boquerón, we look forward to seeing you again very soon.

If I can be of any assistance, you can reach me at 787-254-5400 or by email at : edelatorre@wemanagepr.com

Best Regards,

Elvin De La Torre González
Resort General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Aquarius Vacation Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aquarius Vacation Club

Address: Carretera 101, Acceso Balneario Km 18, Boqueron 00622, Puerto Rico
Location: Caribbean > Puerto Rico > Boqueron
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Boqueron
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aquarius Vacation Club 3*
Number of rooms: 88
Official Description (provided by the hotel):
Location : We are located in the beach in Boqueron, Aquarius Vacation Club at Boqueron Beach Resort is close to Boqueron Beach and Buye Beach. Additional area attractions include Combate Beach and Playa Sucia. Resort Features : Aquarius Vacation Club at Boqueron Beach Resort has a waterslide, a fitness center, and a children's pool. Wireless Internet access ( Wi-Fi ) is included in the complimentary resort fee. Dining and bar options at our resort are available at Piscis Cafe & Bar, located in the pool area. Additional amenities include an arcade/game room, multilingual staff, and secure parking. Guest parking is available on a limited first-come, first-served basis (surcharge). This is a smoke-free property. Guestrooms : The 88 air-conditioned guestrooms at Aquarius Vacation Club at Boqueron Beach Resort include safes and coffee/tea makers. 40-Inch LED,Smart TV's are equipped with cable channels. All accommodations provide desks and phones with voice mail. Bathrooms offer shower/tub combinations, hair dryers, and complimentary toiletries. All units feature microwaves and refrigerators. Additional amenities include irons/ironing boards and ceiling fans. In addition, housekeeping is offered daily and amenities available on request include wake-up calls. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, TripOnline SA, Hotels.com and Cheap Tickets so you can book your Aquarius Vacation Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aquarius Vacation Club Hotel Boqueron
Aquarius Vacation Hotel

Owners: What's your side of the story?

If you own or manage Aquarius Vacation Club, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.