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“Horrible stay! What a dump!” 1 of 5 stars
Review of Hostal Tena Naui

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Hostal Tena Naui
Via las Antenas, Tena, Ecuador   |  
Hotel amenities
Ranked #6 of 7 Tena B&B and Inns
Cologne, Germany
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
101 helpful votes 101 helpful votes
“Horrible stay! What a dump!”
1 of 5 stars Reviewed September 3, 2013

I don't always prefer small dosshouses, but this time its seems they just messed with me. The prices they told me (before I decided to stay) were different (cheaper) than the exhausted prices they came up with when I had to pay.
I would recommend to negociate the prices and pay imediately.
But keep in mind: the showers are cold, the rooms are big but dusty and dirty. The beds are old and used and the interior has seen better days. The staff is grousy and tends to racist comments. The atmosphere (after complaining about all those deplorable states of affairs) was so tensed that I just couldn't stand it.

  • Stayed March 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    19
    8
    0
    2
    10
See reviews for
7
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1
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Cusco, Peru
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 10, 2013

To be honest Tena is not the nicest City we visited sofar in our Trip. So we where glad, that we found that nice quiet hostel to stay. Prices are good, breakfast ist cheap and really good. The view from the terrasse is great and the owners are very kind. I can`t agree on the bad reviews about that place at all, everything is clean and tidy. We did a three day tour with them in the jungle and it was really great.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hostal_Tena_Naui, Geschäftsführer at Hostal Tena Naui, responded to this review, September 27, 2013
Thank you for your review, we felt fine that you've been satisfied in our hostel and in our jungle cabins,

have a nice trip,

thank you,

Team Hostal Tena Ñaui
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Nijmegen, The Netherlands
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
87 helpful votes 87 helpful votes
1 of 5 stars Reviewed May 27, 2013

The headline tells my first impression of the Tena Naui. I was tired when I got to this tiny mountain village called Tena. I was just looking for a quiet place to sleep and a girl at the terminal told me she was volunteering there and that the rooms are quite nice. So I took the 10 Minutes Taxi drive to the top of a mountain and checked in. The hotel is middle expensive but the rooms are large. The staff gave me a room in the second storey and I fell asleep immediately. When I woke up at about 5 (because a little child was screaming in the nearby staff room) I had this smell of used rubber in my nose. I checked the pillow and found the leftovers of the former clients. I was way to ashamed to tell the staff about it, so I put the pillow with all its content back where I found it and called a cab at 7. I can't say so much about bathrooms or kitchen. I don't even know if the offer a kitchen but I was quite happy to escape this strange smell of rubber.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
powerman250, Geschäftsführer at Hostal Tena Naui, responded to this review, June 4, 2013
Hi there again, the same mobber like in april/ may/ june, this time a very nice joke "we have the intention about surprising our clients with condoms in the pillow", how do you know exactly about the child? Very strange, what will be your next name my german student?
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Trondheim, Norway
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
90 helpful votes 90 helpful votes
1 of 5 stars Reviewed May 16, 2013

Well, well, this is the second time I write this... but I'd like to write it again, because I was humiliated by the owers once when me and my friend were "guests" in aforesaid hostel and again via e-mail when I wrote my honest opinion.
The owners are very-very-very keen to erase every critical opinion on this forum not without humiliating their former customers.
Here is my opinion (second time):

Service: Less than half-hearted, the german guy tries, the ecuadorians don't even try. I have never been treated that rude.

Value: The prices have been increased. It is not "cheap" but "average".

Sleep Quality: Depends on how many children clean or scream or enter in your room if you don't lock the door.

Cleanliness: My dad was an alcoholic, he lived in a run-down apartment, but I must admit, his bathroom didn't have a such strong smell of urine than the one I had in "Tena Ñaui".

Location: Somewhere out of town in the ghetto on the hills surrounding Tena.

Rooms: Big and with big windows, but the beds smell like mould.

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
powerman250, Geschäftsführer at Hostal Tena Naui, responded to this review, May 23, 2013
This is the same cyber mobber like in march and april 2013. Its a kind of stalking. We know that a german student using this platform with different false identities to make damage to our stuff and to the people of the rainforest. Thank god that 99,9% of the germas a very nice and kind people. The person who is behind all these strong insults to us should think about it. Our message to our german friend is "close you eyes, clear your heart and let it go".
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Charlottetown, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 31, 2013 via mobile

During our check-in at Tena Nawi, we mentioned to Robbie that we would be heading to Papallacta after a few days in the Tena area. He then gave us the bad news that there was a bridge out near Baeza, and the only way to drive to Papallacta would be the long way around via Ambato and Quito. This threw a wrench into our plans, but Robbie went out of his way to help us book alternate accommodations in lieu of staying at Papallacta. We don't speak Spanish, so this was an enormous help to us. In addition to this, at one point when we asked for him to call us a taxi so we could head into town, instead he offered to drive us himself as he was heading that way. We had a very large, clean room at Tena Nawi and we were treated to a spectacular thunderstorm during our night there. Tena Nawi has a great view over the town of Tena from a hill just outside of the town so we had an excellent vantage point to watch the storm. By morning, the weather had cleared and we were treated to a very nice breakfast that was included in the rate. The water in the shower was a little on the cool side but this was only a minor inconvenience that was far outweighed by hospitality we received. I'm not sure if there is any better value in Tena than Tena Nawi.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hostal_Tena_Naui, Manager at Hostal Tena Naui, responded to this review, April 18, 2013
Thank you for staying in our hostel, we're happy, that you felt fine in our hostel, we wish you a good trip, enyoing this beautiful state of Ecuador.

Regards,

Hostal tena Ñaui
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Bischofszell, Switzerland
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2013

I spent two nights here on the recommendation of a friend. The rooms are clean so ist the rest of the house. only the bathroom could use a bit more charm. The hosts are friendly as well as the owner, when he is in the country. You get an insight in thier forest work and get to know the jungle from close. not a place for luxury freaks but a great place to enjoy the country from the cheap side.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hostal_Tena_Naui, Leiter Öffentlichkeitsarbeit at Hostal Tena Naui, responded to this review, April 18, 2013
Thank you for staying in our hostel, we're happy, that you felt fine in our hostel, we wish you a good trip, enyoing this beautiful state of Ecuador.

Regards,

Hostal tena Ñaui
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2013

We are an Australian couple and we stayed here for 4 nights in January 2013. The rooms were huge, the house was big, clean, light-filled and very homely. Jens (the owner) and Robbie (the manager) were so helpful with anything we needed. I got sick while I was here and they even drove me into town to go to the doctor and made me a soup for free to help me recover. It feels like staying in someone's home, not a hotel. I would highly recommend it.
The breakfast cooked by Robbies' wife is huge and so delicious (she used to work in a breakfast restaurant). They can also arrange tours for you although the guides are not super experienced or that great (although I think this is true for most guides in Tena, not just at Tena Nawi). However, Jens will give you maps and directions for you to do lots of things by yourself (such as go to other towns nearby to go tubing) which is very helpful. Thanks so much Tena Nawi for a wonderful stay!

Room Tip: We stayed in the room called 'Naui' and it was huge! Had a double and single bed and a big b...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hostal_Tena_Naui, Leiter Öffentlichkeitsarbeit at Hostal Tena Naui, responded to this review, April 18, 2013
Thank you for staying in our hostel, we're happy, that you felt fine in our hostel, we wish you a good trip, enyoing this beautiful state of Ecuador.

Regards,

Hostal tena Ñaui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hostal Tena Naui

Address: Via las Antenas, Tena, Ecuador
Location: Ecuador > Napo Province > Tena
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #6 of 7 B&Bs / Inns in Tena
Price Range (Based on Average Rates): $
Number of rooms: 8
Official Description (provided by the hotel):
A sun terrace with spectacular views of the Andean mountains can be enjoyed in the Hostal Tena Naui. Hostal Tena Naui is surrounded by rainforest and is only 1 km from Amazonas Park. Private parking is free. Rooms at Tena Naui may feature shared or private bathrooms with warm water showers. Rooms with tree Wi-Fi, garden and mountain views can be booked. No smoking is allowed in the hotel. Guests can make use of the common kitchen facilities for an extra fee. Tena's commercial area is 1 km away and the beach circuit is 2 km from the hotel. Jumandy Airport is 50 km away. ... more   less 
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