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“Excellent service” 5 of 5 stars
Review of Gero Onsen Fugaku

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Gero Onsen Fugaku
3.0 of 5
Ryokan
  |   898 Yunoshima, Gero 509-2207 , Gifu Prefecture (Gero Onsen)   |  
Hotel amenities
Ranked #1 of 60 Hotels / Ryokan in Gero
4.5 of 5 stars 146 Reviews
Hong Kong, China
1 review
“Excellent service”
5 of 5 stars Reviewed July 5, 2013

Good correspondance prior to check-in for showing road direction, food choice & other services. Then warm reception service provided by Ben Ng who could speak our languange. Unforgettable experience of Onsen spa, Kaiseki-ryori meals & tatami stay of the night with my family.

Stayed June 2013, traveled with family
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146 reviews from our community

Traveler rating
    107
    34
    3
    1
    1
See reviews for
43
50
6
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Hong Kong, China
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 27, 2013

Very warm & good services from the staff from time of arrival. We arrived in heavy rain in the afternoon, luckily to have Ben's free pick up on time at JR. Also helps us to book bus ticket even before hotel check-in, it did save us lots of times. Feeling of family as Ben can speak cantonese very well, very helpful for him to brief us about surrounding sightseeing points and the traditional japanese dinner. Onsen facilities although not of very extensive type but just enough in hotel.

Room Tip: we stayed at the highest floor with private toliet is good.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, null, Hong Kong
1 review
5 of 5 stars Reviewed June 26, 2013

I am so glad to discover Gero Onsen form the travel book. The hotel staff of Gero is helpful, caring, and informative. Beside, I would also like to give a credit to Ben Ng, he is helpful, willing to share his travel experiences with us, so our trip became much more effective than we planned before. Food is also great in here, various of food for you to choose either breakfast or dinner and they are all fresh and Yummy. I would definitely recommend my friend to visit Fugaku, and experience the great hospitality here. Thanks Ben, well done, appreciate it.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 stars Reviewed June 25, 2013

As I recall it was a warm welcome to me and my wife to have a private pick up (only the two of us) at the JR train station of Gero by Gero Onsen Fugaku Hotel. Especially it was raining all the times in that afternoon on 14-6-2013.

Soon after we unloaded our luggage in the Japanese tatami hotel room, Mr. Ben Ng, a young handsome Chinese gentleman came in and explained the useful information to us in details including the foods, onsen, sightseeing spots and return JR train schedule back to Nagoya etc. We had no problem in communication at all because we all spoke Cantonese. We were satisfied with the foods and services provided to us. The traditional Japanese foods served in dinner and breakfast were delicate and delicious. In the next early morning they drove us to the 合掌村 tourist centre for a visit.

We felt that it is a good choice for us to have selected Gero Onsen Fugaku Hotel as one of our staying hotels in our journey to Nagoya this early summer. Thank to Mr. Ben Ng and all the working staff of Fugaku for their efforts in making us to have a pleasant and memorable journey in Gero.

Thomas Chu
25-6-2013

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H.K.
1 review
5 of 5 stars Reviewed June 24, 2013

All the staffs are very friendly and helpful. The room is clean and the food is delicious. Ben help us in arranging our trip and book the private Onsen for us. Ben also arrange the JR ticket for our return which make great help because he can speak Chinese, English and Janpanese.This is wonderful to stay in this hotel and I highly recommended this hotel to everyon I know.
A++++++

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 24, 2013

I went there with my family in Mid June 2013. There is car pick up from Gero station. Service is excellent, ladies were given beautiful bathing cloths. Rooms are nice and we had our great meals in our rooms and served with Hida beef, private onsen (reserved in advance) is good, too.
We follow the suggestions from Ben, sales manager, to enjoy a great outdoor onsen time opposite to the hotel. We love and miss it so much.
Ben was very nice, I definitely would come again and recommend Fugaku to my friends.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
5 of 5 stars Reviewed June 21, 2013

Went there with a couple of friends. Service and food was good.The environment is good. Most importantly, there wasn't any language barrier because Ben can speak both english and chinese. Would definitely go back again!

Stayed June 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gero Onsen Fugaku

Address: 898 Yunoshima, Gero 509-2207 , Gifu Prefecture
Location: Japan > Chubu > Gifu Prefecture > Gero > Gero Onsen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 60 Hotels / Ryokan in Gero
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Gero Onsen Fugaku 3*
Number of rooms: 22
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