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“Good location and property..” 4 of 5 stars
Review of Aquasserenne

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Aquasserenne
3.5 of 5 Hotel   |   A Unit Of Tulip Star Hotels Ltd | South Paravoor, Kollam 691301, India   |  
Hotel amenities
Ranked #8 of 22 Hotels in Kollam
Certificate of Excellence 2014
Mumbai
1 review
“Good location and property..”
4 of 5 stars Reviewed August 18, 2013

Outstanding location..The only concern was the expensive food menu.

Also in the voucher from cleartrip 1 breakfast was included as the complimentory but Hotel charged for breakfast.it was not pleasent experience.



  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquasserenne, General Manager at Aquasserenne, responded to this review, August 22, 2013
Drear Guest,

We at the outset sincerely appreciate your keen interest shown towards our property and thank you for your outstanding review posted in the TripAdvisor. We as a Resort existing for the past 16 years had the privilege and great honor to serve you like you people were used to visit often and put your positive thoughts which really encourage and motivate our team to the core. We have been truly blessed and exited to learn that you had a wonderful time with our property and enjoyed in all means. Your comments are certainly added more value to our Resort in terms food and quality service. We have little bit surprised about your comments regarding the menu rates, we strongly believe that our rates are very competitive par with any other Hotels ranging between 3 to 4 Star and also for your information we have not hiked the rates for the past three years. Regarding the Breakfast we provide one along with the plan, however in your case we got the billing instruction from Cleartrip room only basis.

Sorry for the inconvenience caused and We look forward fro the privilege to serve you more with a promise of utmost care......

With Kind Regards,

General Manager
Aquasserenne - Kollam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
    50
    36
    15
    5
    9
See reviews for
50
32
3
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Bangalore, Karnataka, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

I visited this place in August 2012 and I should say that it was a memorable stay. I visited this place with my parents and they too loved it. This is located next to the backwaters and it makes it awesome. We stayed in a cottage, which has the view of backwaters and it was amazing. The resort is very well maintained. It has a very good swimming pool as well. Also they have an ayurvedic massage centre, but it is little expensive. I don't have any complaint about the food as well, you will get to taste some good kerela dishes. The staffs are well trained and are happy to help the guests. You also get to take a ride on a boat over the backwaters.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquasserenne, General Manager at Aquasserenne, responded to this review, July 24, 2013
Dear Guest,

We at the outset sincerely appreciate your keen interest shown towards our property and thank you for your wonderful review posed in the TripAdvisor.
Drear Guest,

We at the outset sincerely appreciate your keen interest shown towards our property and thank you for your outstanding review posted in the TripAdvisor. We as a Resort existing for the past 16 years had the privilege and great honor to serve you like you people were used to visit often and put your positive thoughts which really encourage and motivate our team to the core. We have been truly blessed and exited to learn that you had a wonderful time with our property and enjoyed in all means. Your comments are certainly added more value to our Resort in terms food and quality service.

We are looking forward fro the privilege to serve you more with a promise of utmost care......

With Kind Regards,

General Manager
Aquasserenne - Kollam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thiruvananthapuram (Trivandrum), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 8, 2013

Awesome location, nice pool, and a great experience. A wonderful place to relax. The food is really tasty. They offered us fresh catch from the back waters. Everything is built in an ethinic style. Its serene surroundings snuggling under a palm tree estate in a calm lake that brings you the exact feelings as the name - Aqua-serene! Very good food served with warmth and smiles, traditional Kerala style cottages, an ayurvedic spa that makes you feel fresh my family enjoyed our vacation fully.

Room Tip: no 'BAR' so arrange for your own stock.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquasserenne, General Manager at Aquasserenne, responded to this review, June 13, 2013
Drear Guest,

We at the outset sincerely appreciate your keen interest shown towards our property and thank you for your outstanding review posted in the TripAdvisor. We as a Resort existing for the past 16 years had the privilege and great honor to serve you like you people were used to visit often and put your positive thoughts which really encourage and motivate our team to the core. We have been truly blessed and exited to learn that you had a wonderful time with our property and enjoyed in all means. Your comments are certainly added more value to our Resort in terms food and quality service.

We are looking forward fro the privilege to serve you more with a promise of utmost care......

With Kind Regards,

General Manager
Aquasserenne - Kollam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pondicherry, India
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 6, 2013

The resort is surrounded by water on almost all the sides & its a breath taking view that you get to see all over. The food at the resort was also good - Only suggestion would be that the portions may be relooked. The rooms need urgent maintenance & is certainly run down. There wasnt any creamer provided with the tea kettle & when asked was given loose mild powder packed in a piece of news paper. Finer details of standards need to be looked into.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquasserenne, General Manager at Aquasserenne, responded to this review, June 13, 2013
Dear Guest,

We at the outset sincerely appreciate your keen interest shown towards our property and thank you for your valuable review posted in the TripAdvisor. We certainly value and honor your correction regarding our rooms and Buffet spread, for your information we are in the verge of up gradation of our rooms and the entire Resort would be revamped shortly. We sincerely apologize for the lankness from our side during your stay and we definitely take all your points into consideration and try to rectify it with immediate effect and make sure that it would not be happened in the next visit.

We are looking forward for the privilege to serve you more with an assurance of our utmost care and services all the times.....

With Kind Regards,

General Manager
Aquasserenne - Kollam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ernakulam
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2013

Its serene surroundings snuggling under a palm tree estate in a calm lake that brings you the exact feelings as the name - Aqua-serene!

Very good food served with warmth and smiles, traditional Kerala style cottages, an ayurvedic spa that makes you feel fresh my family enjoyed our vacation fully.

The boat trip along the water under a cloudy atmosphere added to the thrill!

Room Tip: Go for the Duplex cottage if you are not alone. Sit on the balcony looking into the lake and enjoy t...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquasserenne, General Manager at Aquasserenne, responded to this review, June 13, 2013
Dear Guest,

We at the outset sincerely appreciate your keen interest shown toward our property and thank you for your wonderful feedback posted in the TripAdvisor. We glad to knew that you and your family had a fantastic time with our Resort. We are really exited to learn that you had enjoyed our food,service, Ayurveda and all and your review is always very precious for us as a well wisher of our property over the years.

We are looking forward to see you on the next time with privileged to serve you more.....

With Kind Regards,

General Manager
Aquasserenne - Kollam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed June 4, 2013 via mobile

Awesome location with very nice rooms and villas. They could use a little more maintenance though. In our room, the AC would occasionally leak water into the room. The food needs a little more variety and the service could be improved. Fantastic pool and fishing facilities along with boating. The resort could organise a few events in the resort itself. Stayed there with family for 2 night in June 2013. Had a great time, will definitely visit again

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquasserenne, General Manager at Aquasserenne, responded to this review, June 13, 2013
Dear Guest,

We at the outset really appreciate for your keen interest shown towards our property and thank you for your positive feedback posted in the TripAdvisor. We certainly accept and honor your comments regarding the leak in the Air-condition, variety of food and improvement in the area of service. We would definitely take all your suggestions into consideration and try to correct with immediate effect. We are very happy that you were enjoyed our swimming pool and the location, which give us a lot of millage among the people whom are looking at the TripAdvisor whenever they plan for the holiday.

We are looking froward to see you here at the next time and we would make sure you the difference in all means.

With Kind Regards,

General Manager
Aquasserenne - Kollam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kollam
1 review
5 of 5 stars Reviewed June 3, 2013

We came to Aquasserenne from Chennai and we where 6 of us from an I.T Company in Chennai. The resort was in a great location on the banks of Parvoor lake.The arrangements and facilities where excellent, rooms and landscaping where also well maintained .Actually we came to Aquasserenne for one night, but after reaching, we change our plan and extend our stay for 2 more nights. The swimming pool near the lake was really amazing. We also experienced the Ayurveda massage. Yoga & Gym is also available. We can also do fishing inside the resort itself. Country boat ride in the evening at Paravoor Lake was awesome. The food and services where excelled In short a great place to spend a relaxed holiday with friends & families. All in all a very nice holiday to remember.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aquasserenne, General Manager at Aquasserenne, responded to this review, June 13, 2013
Dear Guest,

We at the outset sincerely appreciate for your keen interest shown towards our property and thank you for your heartfelt comments posted in the TripAdvisor. We as a Backwater Resort in this part were used to provide quality food and personalized services all the times. We are very delighted to knew that you and your colleagues were thoroughly enjoyed your stay at our Resort and extended your stay to one more day which makes very proud about ourselves. Our team has always strive hard to give the maximum attention to each and every Guest to get maximum outcome.

We are looking forward to see you again and again with an assurance of our utmost care and services all the times.

With Kind Regards,

General Manager
Aquasserenne - Kollam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aquasserenne

Address: A Unit Of Tulip Star Hotels Ltd | South Paravoor, Kollam 691301, India
Location: India > Kerala > Kollam
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 22 Hotels in Kollam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aquasserenne 3.5*
Number of rooms: 28
Reservation Options:
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Also Known As:
Aquasserenne Hotel Kollam
Aquaserene Hotel Kollam
Aquasserenne Kollam, Kerala, India

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