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“Pathetic Kitchin” 2 of 5 stars
Review of Kumar Palace

Kumar Palace
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Kumar Palace
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T.B Junction, Kollam 691331, India   |  
Hotel amenities
Ranked #17 of 22 Hotels in Kollam
Gurgaon
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Pathetic Kitchin”
2 of 5 stars Reviewed December 7, 2009

The reason I choose Kumar Palace is because it was one of the best hotel near Thenmala (Thenmala is a touriest place near Kollam). Thenmala is a ecopark with lot of activities there.
The hotel room was good, reception was also good. But the quality of food and the service of the kitchen was pathetic.

The reason you get everytime is that we do not have appropriate number of staff in the kitchen. They dont even have separate kitchen for veg and non veg. The wait time for serving the food is more than 40 mins. And at times you can also find pieces of bones in pure veg dishes.

  • Liked — rooms are good
  • Disliked — no proper locks in the rooms (no latch in the room from inside), no internet, no proper food
  • Stayed November 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kumarpalace123, General Manager at Kumar Palace, responded to this review, October 13, 2011
Kumar Palace is a three star classified Leisure hotel in Punalur, Kollam. It is the nearest hotel from Thenmala eco tourism and Palaruvi water falls. So we get every day many tourists and business travellers. Regarding this review I would like to response as a disaster happened in the past times. I regret in the incident happened. But now Kumar Palace hotel is running as one of the best hotels in Kerala. We have group of professional Executives and staff members. We take feed back from every guest when the leaves the hotel and I see almost all the commends are excellent. As far as food is concerned we have a nice full fledged kichen with professional staff members. We give high quality food and service to our customers. Now Kumar Palace is one of the best hotels in Kerala. I personaly thanks for the guest for his review and asks deep sorry on behalf of the management for the incident. However thanks for the initiative to write this review so that we could identify our mistake and rectify the same. I invite the guest to come again to Kumar Palace and feel the hospitality at its finest.

For Kumar Palace

Jiju M Philip
General Manager
Mob:9946025888
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kumar Palace

Address: T.B Junction, Kollam 691331, India
Location: India > Kerala > Kollam
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant
Hotel Style:
Ranked #17 of 22 Hotels in Kollam
Price Range (Based on Average Rates): $
Number of rooms: 20
Also Known As:
Kumar Palace Kollam, Kerala, India

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