We were there with a group for a bowling tournament at the lanes next door. It was overpriced for the rooms - there are many other hotels in Wausau much nicer at better prices - it was not worth the convenience of being next to the bowling center. Many people booked there rooms in blocks together - when they checked in they found they were on different floors - the front desk charged them to move their room. We were told when we checked in "there will be NO moving". The continental breakfast was a joke, only 1 ice machine in the entire building, soda machines not working, toilet broken in our room, heat sounded like a jet engine when it started.
The person at the front desk was incredibly hostile and “couldn’t be bothered” with problems. Now I admit they were understaffed some of the employees had been on over 24 hours but that is not a reason for the rudeness.
On Sunday many bowlers were bowling early so they checked out and left on our hallway at least ½ the rooms were vacant and standing open. We were told that some called in and they there were only two maids and they were not even going to get to the third floor until Monday. A few of us didn’t bowl until 1pm and didn’t have to be at the center until noon. We asked for late checkout – we were told no because that is their rule. I have never heard of a hotel not offering that service when there was not wait for a maid to get to all of the room to clean before noon. Three people in our group went to breakfast and asked if coming back after 11 would be a problem – they were told it was ok. At 11 am everyone’s room keys were turned off and if you were not in your room you could not get back in – fortunately a maid let me back into my room.
At the end of the day two of the maids tried to convince us that it is not usually like that and apologized. Those two maids should get a raise – they were the only bright spot in that hotel.
The person at the front desk was incredabley
- Official Description (provided by the hotel):
- Weston & Suites is a 60 room hotel that is located only 25 steps away from Dale's Weston Lanes in Weston, Wisconsin. Our mission statement is to have all enter as strangers and leave as friends! We pride ourselves as being a very friendly and clean hotel that is privately owned and operated. At Weston Lanes they feature 60 lanes, restaurant, game room, billiard room along with a lounge for family or adult fun! ... more less
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- Also Known As:
- Weston Hotel Weston