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“Absurdly overpriced” 2 of 5 stars
Review of Juma Amazon Lodge

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Juma Amazon Lodge
3.0 of 5 Lodge   |   Av. Eduardo Ribeiro, N0 520 Sala 1210, Autazes, State of Amazonas 69010001, Brazil   |  
Hotel amenities
Washington, DC
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“Absurdly overpriced”
2 of 5 stars Reviewed January 9, 2010

Let me be clear. There are some very positive things about Juma Lodge.
* The setting is fantastic. The jungle and lake are really incredible. We really enjoyed all the activities away from the hotel.
* The huts are very romantic in a rustic fashion, with their thatched roof and fantastic views.
* Our guide - Joao - was very nice.

But you get the feeling the management is really cutting corners and I felt ripped off.
* The food was atrocious. First, it's simply not very tasty. At $600 a night, one would expect a lot better.
* But worse, they RECYCLED THE LEFTOVERS!!! Whatever we had for dinner one night would appear in a different form the next day. This is just unforgivable at the price Juma charges. But it's also unhealthy in the tropical heat. My fiancee became violently ill one night, and we met another couple who had gotten food poisoning and they said there was a 3rd couple.
* Although we were warned not to drink the water from the tap, there was no bottled water provided to brush our teeth with. Again, at $600 per night would it really kill you to toss in some clean water?
* There was nowhere we could put our valuables. There was no safe in the room, and management said they didn't have one we could use. We had to hide our engagement ring in a shoe and tuck our passports and money in socks in our dirty laundry while we were out in the jungle.

Bottom line: it's a very mixed experience. Beautiful location, some of the staff are very nice, but management seems really cheap.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaioFonseca, Owner at Juma Amazon Lodge, responded to this review, August 12, 2010
Dear Mark

Thank you for your comments.

Although most of our clients enjoy our food, we recognize that we can make it better. I am glad to answer your review now because we just hired a professional chef to help us improve our food.

Our rates are the mainly composed by the high costs we have with the transfers. We are 3 hours away from Manaus, and it is really expensive to do the transfer by boat to Juma. Also, the fact that we are in the jungle, far away from an eletric line, makes us have to use a power generator to supply energy, what turns the need for it really expensive also.

You gave us a good idea about leaving a bottle of water in the room, so our clients can use it to drink or even to brush their teeth. We will begin to do this now!

And about the safe-box, we don´t have it at Juma because the lodge is completly built with wood, so it would be easy for the robber to saw the wood and take the safe-box with him. Moreover, is important to say that we have some security guards there and never had any problem.

Sincerely,

Caio Fonseca
Juma Lodge
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172 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Estoril
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2009

Juma is a very remote lodge, and this makes it special. It is located far away from Manaus, so we can feel the real jungle!

It is very exciting to stay in a bungalow with a view to the Juma Lake. Besides the great view, the privacy itself worths a stay. The sounds of the jungle is amazing.

Most of the staff don´t speak english, but they are very friendly and are ready to help you anytime.

There are many different activities included in the package, I suggest mainly the alligator spoting and the jungle walking tour. It is interesting also to make a visit in Pedro´s house, a very funny and inteligent native that showed us how to survive in the jungle. Ask him how old his father had when he was born...it is difficult to believe!

The package is not so cheap, but I would recommend it because the experience in the real jungle is great and unique!

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 9, 2009

On a positive note: Because of its small size, Juma might offer a slightly better experience than some of the larger lodges in the area. So, if you're used to a "tour group mentality," you'll like this place just fine. After all, The beauty of the jungle surrounding the lodge is why you're here, as long as you don't have any expectations.

But, for us, in general, we were underwhelmed by this kind of "package tourism." There is little doubt that this operation is a repetitive cycle to get tourists in and out, with the least amount of effort or expense -- and this is the exact same formula followed by most (if not all) of the competitive lodges.

We decided on Juma after comparing lodges in 'Frommer's Brazil,' however, we found the following points have somehow changed (or are seriously lacking):

• The Staff: Unfortunately, our guide was very distant, unfriendly and quite unknowlegable. The "reception" they promised was to hand us a "mystery fruit" drink when we arrived, give us our keys and tell us lunch was at 12. Whenever we asked about a tree, he'd reply, "it's a ______tree, a local tree." That's it. Same response for every fruit, bird animal, etc. We stopped asking questions. He'd eat his meals at another table with the boat driver--never speaking to any of us. When we left, we all tipped the guy, and he didn't even say goodbye. The rest of the staff was just non-existent. There were some staff: cleaning people and their children lurking around, but no one seemed to own the place. No one asked how we were doing. It was a cold, weird feeling. Not one we'd recommend.

• The Food: This was a repetitive cycle of the same basic things over and over..... and no local dishes as promised, not even any Brazilian food. The menu seems to have been made to please American children. Spaghetti, cake, pizza, rice, lasagna, fried fish sticks, etc. The only remotely local food was a juice at breakfast made from a local fruit, but with no explanation of what it was or what the fruit looked like. When I asked, I got "it's a local fruit." (of course it was!)

On top of these things, Juma has just raised its rates considerably - they seem oblivious to the worldwide economic crisis. How long will it take for them to figure this out?

Overall, we got the feeling that no one really cared about anything except taking our money and doing the bare minimum. The guide wasn't interested in his work. The trip to see a local "medicine man" was a childish and embarrasingly sad staged attempt at showing us local culture (and sell us trinkets). The food was edible but uninspired at best. There was no library or nature books or even one nature picture. No source of other information.

The best things were: 1. the sheer beauty of the jungle (you get tons of time in boats just silently staring at the jungle and 2. watching the two pet monkeys. They used to have a tapir, but she just wandered away... probably from boredom.

Stayed January 2009
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaioFonseca, Owner at Juma Amazon Lodge, responded to this review, August 12, 2010
Dear Bjorndog

Thank you for you comments.

Juma´s best asset is, besides its beautiful location, the guides. We give to all our guests an evaluation form when they leave the lodge. And I have to say that the guides have always the best grades. They know everything about the region and try to serve our guests in the best manner. We identified that your guide does not work with us anymore. He was graded as a good guide overall, but he was an independent guide and we decided to work with fixed guides, what ensure us a better management over the guides' performance.

And to improve our management, we hired another manager to help our general manager in assisting our guests. Our services are much better since then.

The meals are being improved and we are making our food more creative and less repetitive.

And about the books, we always provide a lot of books to our guests. Probably this was a lack of communication. With the "extra" manager, we can delivery a better service and, thus, a better communication and experience.

Sincerely,

Caio Fonseca
Juma Lodge
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san francisco, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 2, 2008

3 hours journey--and what a journey!--from Manaus is the small collection of bungalows that make up Juma Lodge. We went when the rivers were high--so the boat journey felt like we were flying over water. The lodge is rustic--you are in the middle of the jungle--but comfortable enough. There are showers in the bungalow but the water is from the river outside! Because Juma is small, you feel like you become part of the family. And that family includes the terrific guides, 3 monkeys, a tapir named Isabelly, and a parrot named Laura.

The excursions are the typical range of Amazon excursions. People are right--you really don't see animals but at night you certainly hear them--and that is magical. I think staying longer than 3 days would get a bit boring since you can't exactly wander around by yourself. But for 3 days--the amazing feeling of being in the jungle, surrounded by so much water and learning about amazonian life is well worth the journey--and again the journey from Manaus is worth it all in itself. By the way--mosquitos were not bad at all

  • Liked — location and staff
  • Disliked — can't do much by yourself
  • Stayed July 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawaii
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 18, 2008

We booked our stay at Juma Lodge through [---], based on the recommendations in the reviews of other visitors to Juma. Viverde offered us a better rate than by going through the lodge directly. The lodge itself was wonderful, with beautiful bungalows nestled within the Amazon jungle, and pet monkeys, macaws and even a tapir roaming the grounds. The staff was courteous and helpful for all our needs. The food was delicious and the daily activities a real treat. I suspect all the stays are similar, with piranha fishing, caiman catching and jungle treks (my favorite part!). Our guide, Jungle Boy, was very knowledgeable about the area, so a good resource and wonderful conversationalist.

Before going to Juma, I had to do some research to find out if there is any hot water (none) and if there is electricity (by generator, only at night from about 6 p.m.-6 a.m.). Also, it might be helpful for travelers to know in advance to drink A LOT of water before and upon arrival. I come from a tropical climate and did not think I would have a problem acclimating but was actually the only visitor at the time to be affected with mild heat exhaustion our first night there. Although the weather was similar Hawaii, where I live, the humidity was much, much thicker. Luckily some rest and lots of water took care of that and I was as good as new the next morning.

Overall I would recommend Juma Lodge to anyone looking to explore the Amazon. You will not see much wildlife except at the lodge; go to the Pantanal for that. The Amazon is more for a jungle/nature experience. But what I loved most about it was how relaxing it was to be there, taking siesta, lounging in the hammocks, enjoying a leisurely pace in life. If you really want to get away, this is the place to do it.

  • Liked — The location and the staff were wonderful
  • Disliked — At the end of the trip, I didn't care for the lodge's pet tapir. She seemed to develop a crush on my husband!
  • Stayed September 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, California
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 18, 2008

We spent 4 days in this wonderful wonderful lodge. It lies in a perfect location with a river on one side and a lake on the other (all privately owned by the lodge).

The crew at Juma lodge is excellent and go out of their way to accommodate all requests. Food is beyond description, fresh fish everyday with other assorted meats and veggies. Fresh fruit is also a staple here.

There is not too much wildlife here (We did see caimans, piranhas etc) They also took us to a native village where we could see lot of local animals up close (thery were pets). These include a sloth, lots of local tiny monkeys, a boa constrictor.

They also tend to some orphaned monkeys at the lodge and its a lot of fun playing with them. A tapir also sometimes makes its way to the lodge to hunt for food in the trash can.

We went out on the lake several times in a canoe, you always get a couple of hours every day for such leisure activities.

All in all a very nice experience, we definitely learnt a lot and enjoyed our stay in the amazon.

  • Stayed May 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bermuda
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 28 cities Reviews in 28 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed May 2, 2008

The Juma Lodge was excellent, we had the most amazing 3 day 2 night adventure of our lives. I think if you are looking for the TRUE Amazon experience....the Juma Lodge has it!

The accomodation was excellent, the food was outstanding, our guide and the boat guide were fantastic and so knowledgable. Our transfers from Manaus to Juma Lodge and back were excellent and well organised, and that speed boat ride was so much fun!

They gave you time for yourselves, and showed you all the Amazon could offer. Hands down the best experience I have EVER had, and I thank Juma Lodge for that!

We booked thru www.viverde.com.br They got us a cheaper price than anywhere else on the web, and it was money well spent!

Stayed April 2008
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Juma Amazon Lodge

Address: Av. Eduardo Ribeiro, N0 520 Sala 1210, Autazes, State of Amazonas 69010001, Brazil
Location: Brazil > State of Amazonas > Amazon River > Autazes
Amenities:
Bar / Lounge Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #1 of 6 Specialty Lodging in Autazes
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Juma Amazon Lodge 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Juma Amazon Lodge is a small and comfortable hotel designed to be totally integrated to the Amazon Jungle. The construction and operation of the lodge comply with and respect the limitations of the environment, which is the very reason for the hotel to exist.Juma Amazon Lodge's goal is to offer a real and unique experience in the untouched Amazon Rainforest. All trips are organized in small groups; guests can take part on many activities around the lodge, each one is designed to help explore and learn about this unique place. ... more   less 
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Also Known As:
Juma Hotel Autazes
Juma Amazon Lodge Brazil/AM

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