We retired and moved to Brighton a year ago and tried Dougall's a couple of times for dinner. Nice location! Chicken, fish and pasta entrees were adequate - consistent with their "casual dining" claim. Wine was a little expensive for the small portions, and service very much on the slow side.
I love beef and have had it in many fine Toronto restaurants including, but not limited to, the old 54th Restaurant in the TD bank tower (now the Canoe), Auberge de Pomier at York Mills and Yonge, the old Fenton's on Gloucester Street, the David Duncan House at York Mills and Don Mills, and the old Winstons on Adelaide. If you hit the right Keg, their beef can also be delicious.
On our third visit to Dougall's I made the mistake of ordering their steak. I seldom complain at restaurants unless something is very amiss, and when I do I am invariably polite about it. When the server came around during our meal to enquire how everything was, I was less than enthusiastic about the flavourless nature of the meat.
Soon thereafter a male (the owner?) approached the table with a confrontational "You got a problem here?" I was astounded by his attitude, and even more so by his snort of derision when I informed him that I was somewhat a connoiseur of fine beef and found this cut flavourless. He replied that it was top-notch Angus beef and that he had never had a complaint about it before.
His attitude prompted a suitable reply from me, and we have never been there since.
Even though we had found previous meals adequate, and this flavourless steak may well have been an exception - and even though I had low expectations compared to fine meals I had eaten elsewhere - I DID expect it to taste at least as good as the steaks I barbeque at home myself. It didn't even come close, and I cook and eat my steaks at home with no sauces or marinades.
A good example of how an owner's poor interpersonal skills can turn away
potential repeat business!
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