We visited the Grand Hotel Arenzano in August 2005 during one week. Known as a 4 star hotel and looking at the outside and inside of the hotel we had high expectations, however we were a bit dissappointed, these are some of the reasons (positive points further below):
Slow service in the Hotel restaurant. Especially if you are visiting with children it is not nice having to wait one and a half hour for the main course to be served. This only happened on some evenings though when they seem to be hosting a bus of visitors that only stayed for the night. The reastaurant doesn't cater for the average man/woman that likes a decent mail at night. The main course often exist of two three thin pieces of meat, and incredible small portions of potatos (often only 2 or 3 small potatos) and vegetables (two pieces of brocoli etc.). We have seen other guest literally laugh at the portions served. You can order extra potatos, french fries etc. and they will serve this without a problem, but you will see this on your bill when you will check out.
When talking about children there is literally nothing to do in the hotel besides the pool and the 'baby pool'.
The Hotel pool area is much too small for the number of visitors of the hotel. This creates the usual hassle with people leaving towels on their prevered chairs early in the morning. The pool area is not well maintained the floor is dirty (grit and dirt from the shrubs and trees) and almost everywhere you will find weeds growing. This is funny to see while the poolman is sitting on his chair the whole day. You would expect some action to keep the pool and the area surrounding it in a good condition. Half of the pool area is in the shadow for part of the day (only a few chairs can claim the sun during the whole day and guess what, there are towels on them..)
The hotel advertises that is has a private beach. This is true, but... you have to pay 33 euro per day, regardless if you come with one or two people (assuming you do not need a chair for your children. The beach is covered with little blue booths (one included in the 33 euro/day). The area that remains is cramped with sunchairs. Again here we found the little beach very dirty ('millions' of sigarete stumps). Interesting is that you don't see the booths in the travel brochures. Picture attached shows an evening view of the hotel from the side of the sea, watch the booths. We paid extra for the sea view and we could see the beach from from our first floor room we couldn't see anything of the beach itself.
Interessing was that the hotel bar (next to the reception/lobby) is closed during the summer months. Instead you are referred to the little 'shed' near the pool. This is a big obstacle for the guests to actually meet each other. There is no area where you can 'hang out' and talk to any of the other guests. Everyone leaves the hotel at night to walk the boulevard.
Parking is limited and if you arrive late the only option is to 'double park'. (An issue when your car is blocked when your want to make an early start).
Finally, foreign languages are serious problem for many of the staff (a bit standard in Italy). You are likely to have some funny situations while asking for simple things like orange juice (you first get lemonade and then grapefruit juice and finally the right thing)
The positive points:
Clean spacious rooms. Athough housekeeping might come late during the day to make the beds etc. they are doing a very good job.
The parking lot is in front of the hotel and to the side allowing you to keep an eye on your car from your hotel (at least from the seaside rooms).
The quality of the food (breakfast and dinner) is very good.
Although it is a 4 star hotel I have problems finding other positive things about this hotel.
Please bear in mind that those people who take the energy to actually write a review are either very positive or very negative. I am sure that many quest with lower expectations will enjoy their stay in this hotel. For the guest that has seen more of the world and likes to be 'spoiled' during his holiday this isn't the place.
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- Also Known As:
- Arenzano Grand Hotel