My Family and I stayed here in July and I must say it was the most pleasant experience I've had at an SA hotel. We were initially at the V... a block away that my mother-in-law had booked. It was ok by standards here I guess. but had no elevator (3rd fl incorrect room), undrinkable water (coolers in hallways), hotel construction out back, and the city had ripped up and was replacing the entire sidewalk block out front.
Anyway, I called and got their free WIFI access code, got on Tripadvisor, and had my wife (a native) call the Luz de Luna, which it turned out is the dump directly across the street from this hotel, that quoted her a rate of $140 a night. We were initially deterred from calling here hotel because of the rates shown on Tripadvisor, but she called and the rate was $100 (including breakfast), so we immediately checked out and headed over here.
This is by far the best South American hotel I have ever stayed in. 5 star American from the outside with service inside to match. Rooms are 3 1/2 by American standards but very nice. Restaurant and Bar are good but pricey for Pucallpa. The Staff was just outstanding, accommodating our every need with ease and aplomb. I also enjoyed a fine massage that I would highly recommend. Cleanliness throughout the hotel was constantly attended to, including the pool facilities, that we and our guest's enjoyed frequently. The included breakfast made to order with coffee and juice is delicious and a wonderful day starter.
My only regret is that we didn't upgrade to a larger room, which we would have if my in-laws hadn't so kindly constructed an 6'x4' crib/bed for our 18 mos. son. After seeing the larger rooms, I inquired at checkout and the rate difference for the much larger junior suite was around $20 a night.
This place is a wonderful respite from the heat, humidity, motos, dust and rain of Pucallpa ;-)
Request 3rd floor room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.