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“Typical Residence Inn” 4 of 5 stars
Review of Residence Inn National Harbor Washington, DC

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Residence Inn National Harbor Washington, DC
3.0 of 5 Hotel   |   192 Waterfront St., National Harbor, MD 20745   |  
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Hotel amenities
Special Offer
Free Internet + Breakfast
Ranked #2 of 5 Hotels in National Harbor
Certificate of Excellence 2014
Smyrna, DE
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Typical Residence Inn”
4 of 5 stars Reviewed July 11, 2013

We arrived on a Saturday and the check in was quick and smooth. We could use our room key to get in and out of the garage. As long as you are out of the garage before 2 pm the next day, you will only be charged a $13 flat rate. We got a room 515. It is a studio with a nice waterfront view but the wireless internet was extremly sporadic and slow. The wireless signal was good near the elevator and in the lobby. Some of the furniture in the room showed wear and tear such as the sofa and chair (built in 2008 and five years has passed). Hubby and son used the indoor pool and enjoyed it. The breakfast next day was pretty standard. I did not see waffles that morning. Overall it is a nice property but needs some improvements.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsTeam, Manager at Residence Inn National Harbor Washington, DC, responded to this review, July 22, 2013
Thank you for the review of our hotel! We are pleased that you enjoyed your time in the harbor area and the amenities our hotel offers such as the indoor pool and complimentary breakfast. We have reviewed your feedback regarding the internet and room furniture with our Housekeeping Manager and Chief Engineer to ensure this is addressed properly. It is feedback such as yours that helps us continually improve the services and amenities we provide.

Thank you again for staying with us and we hope you will join us again soon!

Kind Regards,

The Leadership Team
Residence Inn National Harbor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
    116
    92
    14
    12
    9
See reviews for
65
37
20
108
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

Very nice location. Right on the water and directly across the street of the Gaylord resort. Several nice restaurants in easy walking distance. Very good free breakfast. Parking was easy and very affordable for the area. Only complaint would be very slow wifi.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsTeam, Manager at Residence Inn National Harbor Washington, DC, responded to this review, July 8, 2013
Thank you for the review of our hotel! We are pleased that you enjoyed your time in the harbor area and the amenities our hotel offers. We genuinely appreciate your feedback regarding the internet and will certainly address this with our internet provider. It is feedback such as yours that helps us continually improve the services and amenities we provide.

Thank you again for staying with us and we hope you will join us again soon!

Kind Regards,

The Leadership Team
Residence Inn National Harbor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 6, 2013 via mobile

This used to be a nice hotel, but it is unlike other Residence Inns that we have stayed at. The first impression was not at all great because we arrived at night and were created by at least a dozen police cars that were patrolling the area (especially where the Residence Inn is located) which should give you an idea of what I'm talking about. The area was crawling with people just hanging out for no apparent reason. With the hotel being located in National Harbor one would expect an area that felt safe, but this was not the case with such a heavy police presence. Upon arrival to our room the door was dirty, the bathroom door was dirty, and every light fixture was grimmy. Getting to the room is a bit of an inconvenience and concerning because you have to swipe your room key in the elevator and press your floor number to have the elevator to move to your particular floor. Also, the breakfast the next morning was extremely limited as only potatoes and eggs were the only hot items available at 6 in the morning shortly after it opened. After enjoying a day in the area we arrived back to our room to find that it was unserviced, which made me very unhappy. The overall stay was okay, but the hotel and the area have definitely changed for the worse.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsTeam, Manager at Residence Inn National Harbor Washington, DC, responded to this review, July 9, 2013
Dear Valued Guest,

Thank you for taking the time to provide feedback on your recent visit to our hotel. The purpose of our response is to convey to you our most sincere apology for any inconvenience you and your family experienced.

Today, we spoke with our Engineering, Housekeeping and Food & Beverage teams to gain a better understanding of your concerns and to ensure action steps are taken to prevent further inconveniences. We take pride in ensuring our guests feel safe and secure throughout their stay which is why we have secure elevators, in addition to security officers on duty on weekends.

We greatly appreciate the information you provided and for allowing us the opportunity to improve your next visit.

Warm regards,

The Leadership Team
Residence Inn National Harbor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2013

Book through Priceline often! Great staff!! Great Location! Clean rooms. Parking is $13/night......but we'll worth it. Full daily breakfast...including waffles and pancakes. The area Can be a little rowdy on Saturdays with local activities, but usually quiets down by 9/10pm...after fireworks.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsTeam, Manager at Residence Inn National Harbor Washington, DC, responded to this review, July 8, 2013
Thank you for the review of our hotel! We are pleased that you were able to enjoy all the great amenities of our location. I am so happy that our staff was able to provide you with such a memorable experience and we will certainly share your kind words with them. Thank you again for staying with us and we hope you will join us again soon!

Regards,

The Leadership Team
Residence Inn National Harbor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gulf coast
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 5, 2013

Hotel is very nice and extremely comfortable. Nice alternative to the pricey Gaylord. Breakfast was ok, could have been better but the staff was extremely polite and helpful.
Be aware of the extra charges. Extra for parking, 3 different charges for taxes. Something even about a special tax. 249.00 a day room was 300.00

Room Tip: Corner rooms are great if you can get one!
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OperationsTeam, Manager at Residence Inn National Harbor Washington, DC, responded to this review, July 8, 2013
Thank you for the review of our hotel! We are pleased that you were able to enjoy all the great amenities of our location. Yes, for the hotels in the harbor area there are three taxes: Maryland State tax, Prince George’s County tax, and National Harbor tax. I am so happy that our staff was able to provide you with such a memorable experience and we will certainly share your kind words with them.

Thank you again for staying with us and we hope you will join us again soon!

Warm Regards,

The Leadership Team
Residence Inn National Harbor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goffstown, New Hampshire
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 18, 2013

We were attending a event at the Gaylord, but read mixed reviews. We were very happy with the Residence Inn and it is steps from the Gaylord's event area. Service, food, and room were all great. Nothing bad to report... and I would not hesitate if there was!

Room Tip: The King studio suite was comfortable for a family of 3. Our room did not face the water, but I don...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Oak, MI
Top Contributor
58 reviews 58 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 18, 2013

This was my first time in National Harbor (and sadly, it was work-related), and this is one of several hotels in the area. Overall, it's quite nice, only charges $13/day for parking, and the staff is great. The pool was closed for maintenance during my entire week's stay, but the manager sent me an email before I even arrived to inform and apologize for the inconvenience, which I actually thought was quite professional.

The only real downside is that the Gaylord was right across the street, and looks AMAZING. If I ever come back on my own dime, I'll probably have to check it out.

Room Tip: Try for a room with a view of the Potomac. I definitely missed out (I got to see the parking struct...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn National Harbor Washington, DC

Address: 192 Waterfront St., National Harbor, MD 20745
Location: United States > Maryland > National Harbor
Amenities:
Bar / Lounge Free Breakfast Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in National Harbor
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn National Harbor Washington, DC 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Residence Inn National Harbor Washington, Dc Hotel Oxon Hill

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