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“Fantastic beach and stellar cuisine” 5 of 5 stars
Review of Neptune Pwani Beach Resort & Spa

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Neptune Pwani Beach Resort & Spa
5.0 of 5 Resort (All-Inclusive)   |   P.O. Box 3400, Pwani Mchangani 3400, Tanzania   |  
Hotel amenities
Ranked #2 of 5 Hotels in Pwani Mchangani
1 review
3 helpful votes 3 helpful votes
“Fantastic beach and stellar cuisine”
5 of 5 stars Reviewed February 23, 2014 via mobile

We've spent a splendid holiday at Neptune in February 2014. The beach is marvellous and the photos do not do the hotel justice.

Chef Ingmar and his team provided just about the best meals we've ever had in a hotel. While the buffet is limited, we always found something we enjoyed amongst the splendid dishes they conjured. The more than decent South African house wines help, too.

Practical tip: make sure you bring enough cash money because the closest ATM is more than an hour's drive away from the hotel.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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496 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Basel, Switzerland
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 9, 2014

First of all we have to mention that we booked this trip to relax from a very intensive year and celebrate our honeymoon.
We had only one week vacation left and our interest was in reading books, lying at the beach, doing nothing and enjoying the time together, just we two. The word “silence” would describe our need at it’s best.
In this resort we didn’t found that except in the Spa.

Resort
The Resort was opened in 2007 and is quite in a good shape. The garden is beautiful with a lot of plants an paths.

Restaurants
The resort has a total of three restaurants.

1.The main restaurant with buffet, one room for smokers (nice atmosphere, not bad with the smoke because it is open on all sides), one for non-smokers that looks like a cafeteria (no atmosphere, bright lights) and some nice tables at the pool under the sky (darker and romantic).
There you get breakfast, lunch and dinner and no table is reservable – first comes first served.

Some of the staff was not very attentive so it happened twice, that the staff cleaned our table while we were looking for the next course at the buffet (we saw that also happen to other people).
For breakfast you won’t get cappuccino or espresso, they serve filter coffee. If you’re looking for cappuccino it’s only available at the bar, at the beach and in the Pizzeria (maybe also in the Samaki à la carte, but we haven’t been there - too expensive).

2. The Italian Restaurant has about fifteen tables and you have to reserve. It’s also included in the all-inclusive package. It is a nice place. The menu card is small but the food is very good.
You have there a private and romantic atmosphere.

3. Samaki à la carte Restaurant is an exclusive Restaurant which is not included in the all-inclusive package and the prices are pretty high. It’s on the first floor on top of the main restaurant. It looks quite cozy but we never saw anybody up there (we think it is too expensive) and never have been there for eating.

During lunch time you can get some snacks (Greek salad, Sandwiches, Burgers etc.) at the pool bar (which is in the night the Italian Restaurant) and we preferred that much more than the main restaurant with buffet. After 4 pm you can get some sandwiches, really delicious waffles, biscuits and Quiche at the pool bar.

Beach
The beach is beautiful – nice very fine white sand. You can lie in the shadow under palms and other trees. There are enough deck chairs so you don’t have to hurry up in the morning to get one. Drinks are served to the beach by the staff (fruit drinks are really fresh and delicious) and you don’t feel crowded. It's a postcard paradise apart from the pushy local guys.
If you read about the private beach – you can find it, but don’t think it last to the sea.
The private beach with the deck chairs is nice, but there is the part of the beach that is public. Locals, “tour operator’s”, Massai’s etc. use this part of the beach as a kind of street for bicycles and scooters and the main issue is the fact that those guys try to sell they’re things exactly at the end of the private beach on the public beach.
Very annoying – because they advertise everything by waving and calling to you laying in the deck chair on the private beach…
Even worse if you go down to the sea, they follow you and don’t accept a “no thank you”. They will start talking after you and in the end you have to ignore them and walk away. Otherwise you will never be able to walk on your own or collect some shells. So make sure that you are immune to words such as: “Hello my friend”, “Jambo – Jambo”, “hakuna matata” or “Pole Pole”…you’ll here them 100 times a day.
You have the paradise in front of you but you think twice to go to the sea because you will never be alone. This special circumstance is the reason for our title and the main point for our trip advisor rating.

Low and tide are pretty extreme (we’ve been there in December), so you have the sea in the early morning close to the beach and you’re able to swim. Low is starting from 10am to 5pm and you can’t swim anymore – you have to walk at least 200m. But then you can walk over to the algae gardens that are normally in the middle of the sea, watching the women at work and walk out to the reef and see some Starfish.

Staff
General friendly, especial the women.
On the other hand side, some of the staff always try’s to challenge you (if your playing ping pong or billiard…), which is for our understanding respect less in the way they do it.
The guys from the animation team are looking for guests to play soccer, beach volley or other things and also those guys keep talking after you even you won’t play or join they’re activities. In the end you have to wish them a nice day and keep on reading your book.

Room
All rooms are located in houses with a total of six rooms except of the two villas. Some of the rooms are uphill; quite a long way to go up there but with a nice view, big balcony and bathroom. The bathroom has no door to shut, just wooden shutters.
We had room 236, which was on the first floor, and during the night I felt there more save than near the beach. On Friday, the locals have their disco quite close to the resort and the bass drums till 2am but on the other days we slept like babies ☺. You have a big bed with a good mosquito net over it but in fact we haven’t had a lot of mosquitos. It is recommended not to walk at the beach during nighttime, this is as well the reason why they don't have open bathrooms in the resort, despite the weather is perfect for that (never less 25°C).

Spa
The spa is really nice – they have a steam sauna, hot sauna, two Jacuzzi and a pool. The view is also fantastic and you are really on your own. The staff is well trained and the massages and facials were just perfect and relaxing.

Food
The quality of the food was in every restaurant fresh and delicious. Sansibar is the island of spices and you feel that in all the meals.

Trips
We have stayed just for one week, so we didn’t do a trip. You have the possibility to book a trip over your official tour operator like Thomas Cook, guys from the beach, the animation team or for snorkeling and diving with the company directly next to the beach. What we heard from other guests was that the people outside the resort in Stonetown are pushy too. So it isn't possible to walk on your one through stonetown without get followed by a crowd of locals.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munster, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 29, 2014

We had a wonderful week in this Hotel.
The rooms are beautiful, clean and big. The bed was so comfortable that I wanted to bring it to Germany :) The food was delicious and you had a wide choice, also as a vegetarian. They have a beautiful, big garden (depending on where your room is located you really have to do some walking to get back to your room) and a great pool to relax. The staff is very friendly.
There is only one thing that I did not enjoy that much - the beach.
The beach boys are really annoying and it is hard to go along the beach without being bothered by them to buy stuff, being invited to visit their shops or to be asked to be their girlfriend. We did a snorkeling tour with "the Eddie Murphy Gang", some boys offering tours to different places and it was okay. The price is much cheaper than the Hotels prices.
We were not very interested in joining the animation, so I cannot say to much about it.
It is all-inclusive, and so is the clientel of guests, if you know what I mean...
All in all - great to have some days to relax and chill out!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 14, 2014

We were a party of 12 family members spending 5 nights in 2014 at Neptune Pwani and were well looked after by the Managers as well as all the staff. There was plenty of choice at the restaurants and the waiters were all well courteous. Our requests were generally met with the response Hakuna matata.

R SHAH

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2014 via mobile

This was our second trip to Zanzibar and we decided to stay at Neptune again. Our second encounter was just as awesome as our first. We also met others who were also back at Neptune for a second or third time.
So well kept and lovely people!

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wetteren, Belgium
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2014

A week in paradise

Some like it hot, some like it cool…. The best way for a cool holiday is at Zanzibar and of course in the utmost and standing full Neptune Hotel. We spent our New Year's holiday here last week.
Hot but nice climate, always sunny…. and a bit windy.
The hotel is one of our best in the range we’ve ever been in Africa.
Personnel is very attending, gardens, pools, restaurants are cleaned the whole day long.
The rooms are very large, all with sea view and in a few meters of beach, pool and resto’s.
Food has a nice variety, although some more international food could be presented.
Don’t miss their professional massage team!

Room Tip: Suites are just 30ft from the beach and even closer to the pool!
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 8, 2014

The room was spotless, well appointed and comfortable. The bathroom was clean and spacious. The room was serviced daily with turn down service. The food was buffet style but excellent with a snack bar and consistent supply of local drinks and soft drinks. The food was good for a vegetarian and I believe with notice they would cater for vegans too. The staff are friendly, attentive and willing - possibly the best service ever received at a resort restaurant. The beach is pristine as are the swimming pools. I cannot recommend this resort more highly.

Room Tip: Sea view will be great but the garden/sea view is honestly fine too. Perhaps try to stay away from t...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune Pwani Beach Resort & Spa

Address: P.O. Box 3400, Pwani Mchangani 3400, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Pwani Mchangani
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Pwani Mchangani
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Neptune Pwani Beach Resort & Spa 5*
Number of rooms: 154
Official Description (provided by the hotel):
Friendly and spacious, Neptune Pwani Beach Resort & Spa is an ideal choice for guests in search of a retreat that offers the "special touch", matched with attention to the finest of details. The Resort has been meticulously created, emulating traditional Zanzibar style, using the best in local design, interiors and furnishing, meeting top international standards. The Resort features 150 rooms all with terrace and ocean view, situated in 2 level blocks and 4 individual beachfront suites with in-room Jacuzzi. Facilities include 3 restaurants, 2 bars, the Rain & Earth Spa, the Spherique Boutique, conference room and facilities and a water sports centre. ... more   less 
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Also Known As:
Sandies Neptune Pwani Beach Hotel Pwani Mchangani
Neptune Pwani Beach Kiwengwa
Neptune Pwani Beach Hotel Kiwengwa
Neptune Pwani Beach Resort & Spa Zanzibar/Pwani Mchangani

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