We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A great resort.” 4 of 5 stars
Review of Neptune Pwani Beach Resort & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Neptune Pwani Beach Resort & Spa to your Saves list
Neptune Pwani Beach Resort & Spa
5.0 of 5 Resort (All-Inclusive)   |   P.O. Box 3400, Pwani Mchangani 3400, Tanzania   |  
Hotel amenities
Ranked #2 of 5 Hotels in Pwani Mchangani
Stellenbosch, South Africa
Top Contributor
125 reviews 125 reviews
43 hotel reviews
Reviews in 52 cities Reviews in 52 cities
62 helpful votes 62 helpful votes
“A great resort.”
4 of 5 stars Reviewed January 25, 2013

When we planned our trip to Zanzibar we choose this hotel out of 4 recommended by our Travel Agent simply from the good reviews on TA.
I must say we were not disappointed with our choice, it lived up to expectations apart from a few odd tweaks here and their to suit our taste.

I think the major tip from the TA reviewers was on how to choose your room.
If you want a sea view room, you will have a fantastic location looking over the whole resort with the ocean in the background BUT-
Expect a walk up and down a lot of steps which you would have to take every time you want to get anywhere (pools, restaurants, bars, reception and the beach) apart from the Spa.
Noise will still carry from the main evenings entertainment which is outside, so don't think you are away from it all.

We chose a room that they list as a Seaside location that was in the middle of the resort about 100m from the beach. We were very pleased with our choice.

We had an all exclusive package, the only things we were not to happy with were-

1/ we missed decent coffee and tea. The water was very salty, so hot drinks did not taste good.
For a coffee producing country I am sure they could find a slightly better coffee than on offer?

2/ The cheap local alcohol in our package was terrible, I would not have used the wine for cooking let alone drinking.
I would have rather paid extra and drank cheap table wine that what was served up.
The same went for the spirits in the cocktails, unless you want a serious hangover don't drink more than one!
My friends will think I am mad when I tell them I was all inclusive for a week and drank less than at home ( a bottle of wine a week).
I guess my doctor will be happy though!

3/ The daytime music by the pool was way to loud for people relaxing, but worse it played the same 10 tracks day in and day out.
Just turn it down a bit a vary it please, particularly as there were older guests too.

I must say the staff were excellent throughout our stay.
The standard of service and friendliness of all of the staff was outstanding.

The pools were crystal clear and the grounds were immaculate.

Other things I would like to mention-
Don't bother changing any money into local currency (Shillings) they take US Dollars everywhere, just take some small denominations ($1, $5, $20 etc).
If you pay in Dollars push for your change in Dollars otherwise you will get tucked up with Shillings.

If you are staying on a resort away from Stone Town ( like this one) be prepared to spending money on getting around on trips and taxis.
Stone Town was approx 1 hour from this resort and you would pay US $50 to $60 for a return taxi trip. Most excursions were around US$100 to $120 per person.
If you book yourself from the Internet push for the transfer to be included in the price or you will pay extra.

Bon Voyage.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

516 reviews from our community

Traveler rating
    307
    169
    26
    10
    4
See reviews for
95
315
11
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 15, 2013

We stayed a week at Sandies as a group of 12 people (ages bet 7 and 60) and everyone in our group thoroughly enjoyed our holiday! The resort is huge and restful. The pools are great, beach is good (although there is a lot of sea grass) but the water is warm and clear. Very relaxing and lots of shady areas to keep out of the heat and the pools were divine. Rooms were great and very clean. Very friendly staff who are always willing to assist. The food was great. Being muslim it helped that there were mostly Halaal foods. The salad's and veg selection was amazing. The only negative i have on the food is that they never serve prawns at any of the meal times. Lots of fish, but never prawns or shellfish which is a pity. Being on all inclusive was great as its very hot and you then have no costly drink bill at the end of your trip. I def would recommend this resort. We did the safari blue excursion which was amazing. and the spice tour is a must. All in all, it was an amazing holiday

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2013

Stayed at the beach only for one night. Its a fantastic place for couples..they have great recreational facilities, a great spa, a nice bar, excellent food!! we had a lovely time! Again, i wish we could have stayed in Zanzibar for a longer duration..anyway...two thumbs up for this beach resort!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 10, 2013

We stayed at Neptune Pwani as part of our honeymoon. We arrived late after a flight delay but the moment we saw our room, jumped in the pool and had our first Kilimanjaro beer it was all forgotten.
We were there the 2nd week of December, the weather was lovely, one day is rained most of the day but we still relaxed under the umbrellas. The rest of the week was sunny and warm but not ridiculously hot.

The first 4 days were pretty quiet, after that it became a little busier.
We asked for a room away from the pool and the restaurant. We got exactly that, very quiet. The room was large, big balcony, big bed, very comfy mattresses, everything was super clean, the girls came in every afternoon to spray mosquito spray (not really necessary) and to do a turn down of the bed, turn night lights on etc. Lovely.
The bathroom was large, always warm water, plenty of toiletries.
AC worked well, good safe in the room.

The food was very good. Especially the daily grilled fish or calamari. The salads were always fresh and plenty of delicious fresh fruit to choose from. Different deserts, soups etc. I cannot imagine someone not finding what they like. The cater for all.
I can imagine if you'd stay longer then an week it would get a bit 'same same but different' but hey - what buffet restaurant doesn't have that? We both work as crew on large private yachts and have a top chef who cooks for us every day, we are used to good and fresh food, we thought Neptune Pwani's food was really nice.

The beach is lovely. The hotel has a private beach, plenty of lounge chairs, plenty of shade and no one of the sellers are allowed on so they won't bother you. Do take the chance to chat to them and maybe buy a nice sarong or other souvenir.

You can book lots of trips or easily do them by yourself. There are always one or 2 taxi drivers outside on the hotels parking lot. Haggle with the price. We wanted a taxi to Stone Town, no tour, just transport, tourguide said it would cost $120, reception said it would cost $80 and when asking the driver himself we bargained a little bit and went to Stone Town for $60. Just saying.

Take US dollars, it's the most common currency. We ran out and couldn't exchange Euro's or Rand at the hotel. Only local currancy, dollars or pounds.

Nice clean pools, different bars to choose from, good espresso's in the bar/resto over the pool. Their booze is all cheap brands, not too great but they made some nice cocktails of the day.
It's one of the bigger resorts but we never felt that is was busy.

We used the spa one day and had a nice massage, they let us use the pool, steam room etc for the rest of the day.

I would recommend going to Neptune Pwani! We had a lovely experience.

Room Tip: All thatched roof houses, each 'house' has 4 rooms. All have a little bit of seaview. The on...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 9, 2013

We stayed for 7 nights at this fantastic establishment for a romantic retreat.

The place completely exceeded my expectations, simply put - an incredible experience.

The seaside rooms are very nice. We had one on the top floor (two floor buildings), about two rows back from the beach. This is nice quiet and private. Spacious, tastefully decorated & good aircon & fans with a private balcony as well. The design of the rooms & bathroom is exceptional.

The restaurant has good variety & the food is great. The staff all very friendly & always happy to assist where possible. Nice variety of cocktails & beers for the all-inclusive package, and the a-la-carte restaurant provides a nice change of scenery from the main buffet if you're there for a while! The lounging area by the beach is perfect for lazy summer days, equal distance to take a plunge in the beautiful pool or the sea. We took a kayak out one of the days which was also a highlight. Tours to Stone Town & other trips are easily arranged & were very worthwhile.

Apart from the fact that the whole package is amazing value in a very upmarket & stunning location, they also went out their way to assist me with very unusual arrival & departure hours. I actually ended up arriving early, and was quickly & easily given an early check-in with no fuss.

Highly recommended, don't have a single non-positive thing to say!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristol
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 7, 2013

We stayed at the Sandies Neptune for 7 nights in December following a safari.

Positives:
- The hotel itself is beautiful - all the grounds are impeccably kept, the rooms a nice size, the 2 pools very clean, and the restaurants serve a great selection of very high quality food.
- As it was our honeymoon we were given a fruit basket and bottle of bubbly, as well as a complimentary meal in the a la carte restaurant.
- When we arrrived at the hotel it was quite late at night so we had missed the dinner service. They had however kept back some food for us so we were able to eat when we arrived, which was much appreciated.
- Most of the staff were very friendly and helpful

Negatives:
- Our room had quite a terrible smell of drains which seemed to get worse over the course of the week we were staying there
- Most of the people staying there seemed to be families and groups of people. Although this was not necessarily an issue, it made it feel as though we were in a lower end resort, rather than a luxury honeymoon hotel
- Some of the evening entertainment was quite cheesy and not really suited to an upmarket hotel – the DJ insisted on playing really loud and inappropriate tunes from about 9pm!
- We had a hot stone massage while staying there - the spa area is lovely, and the massage bit was really nice, but the stones that the therapists used were so hot that my husband and i were actually left with burn marks on our back and legs (pretty sure this isn’t meant to happen?!)
- We had seen other peoples comments about the beach boys and so were fully prepared to be a little hassled on the beach. Instead of just having them wandering up and down the beach as we had experienced in other places, there are groups who are constantly stationed outside the hotel area waiting to pounce on anyone leaving the hotels private beach! They would eventually leave you alone if you told them enough, but it did mean that you couldn’t just relax and have a romantic stroll on the beach (which is what we wanted on our honeymoon!) Unfortunately they did therefore spoil the experience a bit for us.
- We booked a tour of stonetown and prison island with the hotels excursion desk. The guy certainly didn’t fill us with confidence, and the whole booking process was a bit of a shambles. Luckily it all did work out, but it was a very unprofessional experience!

For a honeymoon, we wouldnt recommend the hotel. To couples or families looking for a good value holiday, we would recommend the hotel.

Room Tip: Sea View rooms are up a lot of stairs - choose a sea side room for a shorter, easier walk!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pta.
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 5, 2013

We went for 7 days in Dec 2012 and it was absolutely awesome. The weather was great. The rooms and food excellent. The only negative was Precision Air. We ghad to fly Precision Air form Nairobi to Zanzibar and they left the whole flights lugguage behind. Neetless to say we had to go though almost a whole day without any lugguage. We only received it 21:00 at night.

Room Tip: See Facing rooms the best.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Neptune Pwani Beach Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Neptune Pwani Beach Resort & Spa

Address: P.O. Box 3400, Pwani Mchangani 3400, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Pwani Mchangani
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Pwani Mchangani
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Neptune Pwani Beach Resort & Spa 5*
Number of rooms: 154
Official Description (provided by the hotel):
Friendly and spacious, Neptune Pwani Beach Resort & Spa is an ideal choice for guests in search of a retreat that offers the "special touch", matched with attention to the finest of details. The Resort has been meticulously created, emulating traditional Zanzibar style, using the best in local design, interiors and furnishing, meeting top international standards. The Resort features 150 rooms all with terrace and ocean view, situated in 2 level blocks and 4 individual beachfront suites with in-room Jacuzzi. Facilities include 3 restaurants, 2 bars, the Rain & Earth Spa, the Spherique Boutique, conference room and facilities and a water sports centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Tingo, Travelocity, Despegar.com, Agoda and Odigeo so you can book your Neptune Pwani Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sandies Neptune Pwani Beach Hotel Pwani Mchangani
Neptune Pwani Beach Kiwengwa
Neptune Pwani Beach Hotel Kiwengwa
Neptune Pwani Beach Resort & Spa Zanzibar/Pwani Mchangani

Owners: What's your side of the story?

If you own or manage Neptune Pwani Beach Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.