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“Great Vacation destination” 4 of 5 stars
Review of Neptune Pwani Beach Resort Spa

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Neptune Pwani Beach Resort Spa
5.0 of 5 Resort   |   Pwani Mchangani PO BOX 3466, Tanzania   |  
Hotel amenities
Pta.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Vacation destination”
4 of 5 stars Reviewed January 5, 2013

We went for 7 days in Dec 2012 and it was absolutely awesome. The weather was great. The rooms and food excellent. The only negative was Precision Air. We ghad to fly Precision Air form Nairobi to Zanzibar and they left the whole flights lugguage behind. Neetless to say we had to go though almost a whole day without any lugguage. We only received it 21:00 at night.

Room Tip: See Facing rooms the best.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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55 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
cape town
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 1, 2012

I went with my Wife to celebrate my 30th and had a great time. Rooms are clean, food is great and the weather was amazing in September. Not much to do on the Island itself but found tour of Stone Town informative and we went on the day cruise which inclding lunch and snorkeling which broke up the week we stayed. I have stayed in quite a few all inclusive resorts and this was the best one so far. Drinks are served in proper glasses which inlcuded Stella Beer. Wide selection of food plus had tv showing preiership football at the beach bar which was great.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 11, 2012

After a weeks safari the week stay we had at the Neptune Pwani Beach Resort was pure bliss ! I can't say the same for the flight from Nairobi to Zanzibar airport with "Precision Air" !!! Other people have commented on Trip Advisor about this airline and I can only concur the same - 2 hours late getting to Zanzibar and 3 hours late returning to Nairobi, on both occasions it was down to "technical problems" - they are anything but precise ! BUT that didn't deter in anyway from the holiday we had.
The accommodation we had was roomy, clean with a mahossive bathroom stocked daily with the usual toiletries, the maids came twice every day, once to clean and make up the beds and the other to turn the beds down, draw the mosquito net and turn the lamps on - nice touch !
The gardens around the accommodation were beautiful and excellently maintained, the staff in the restaurants and bars kept them immaculate.
The staff themselves were some of the most friendly, helpful and smiley people I have ever met, they couldn't do enough for you. The kettle in our room had broken and was replaced almost immediately.
The beach was idyllic ! beautiful white sand and the bluest sea. When the tide goes out it can take the best part of an hour to walk to the waters edge and an hour back again, a definite recommendation is to TAKE PULL ON BEACH SHOES when the tide goes out there are hundreds of sea urchins (not pleasant to stand on).
There are loads of "BEACH BOYS" that stand on the beach, they can appear to be quite intimidating if your not used to seeing them, the reps will tell you not to have anything to do with them, especially the ones in yellow t shirts offering trips. DO NOT LISTEN TO THE REPS they call themselves "EDDIE MURPHY TOURS" - as we were only there for a week we just decided to do a 1/2 day trip to Stonetown. With the reps this would have cost 50USD each, with the beach boys it cost 30USD. You only have to pay a deposit and you pay the rest after the trip when they return you to the hotel. The only difference being that they pick you up outside the Hotel grounds instead of outside the reception area. The vehicle was air conditioned and clean, a perfectly english speaking guide met us at Stonetown and we did everything that was on the itinerary the rep had given us - do not be put off, barter with them, and put the money in the locals pocket instead of the hotels ! As for the other beach boys on the beach if you don't want what they are selling or don't want them to come with you on a beach walk you only have to be firm and tell them so, they do not carry on bothering you.
The food at the Pwani Beach was buffet style for all meals, of a high standard and good variety, I can recommend the salads, the pasta bar on an evening, and the omlettes made to order for breakfast. The cocktail bar list is extensive and they are in decent size glasses (for a change) I managed to get through quite a few !
I have no complaints at all and don't forget :-
TAKE BEACH SHOES
GO WITH EDDIE MURPHY TOURS

Room Tip: Most rooms appear to have a view of some sort of the sea, the ones higher up on the complex obviousl...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 6, 2012

We went there for 7 days, after a safari in Kenya.

Positive points:
- wonderful location: withe sand, blue ocean, amazing
- beautiful room: spacious, african style, very clean, free mini bar, sea view
- big pools
- a large choice of beverages in the all-in

Points of improvements:
- white wine is not good at all, not normal for that level of hotel
- food is very good BUT we could have expected:
- home made jam at the breakfast
- breakfast could be better
- more local food. The chef looks like to be Indian, and we had a lot of Indian food.
- beach boys are SO annoying: if you are polite but strict, they give up, but they come to you EACH day, several times a day, while you are resting or on the beach, they never stop!!
- animation team is inexistent
- no fitness center
- the service of the staff is not consistent and sometimes very basic. Some were not very polite and unexperienced.

In conclusion: the location is wonderful, the landscape as well, the rooms are beautiful, food is good but the service in general could be better and buy a lot of patience for the beach boys :-)

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hongkong
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 23, 2012

We stayed here for 5 days as the end to our honeymoon after a safari. We were a little worried about the hotel because the hotel website isn't that great. We braced for what was to come, but the moment we pulled up to the hotel we were pleasantly surprised. It is an all-inclusive resort (which I normally stray away from) but it was nice not to worry about carrying around money. The rooms are nice, but not the nicest rooms I've every stayed in. I would recommend the spa, set up above the property overlooking the whole resort with another private pool and private treatment rooms. It is a bit overpriced though.

What really makes the Neptune Pwani special is the beach. I do not lie when I say this is the best beach I have ever, ever stayed at. First, the private beach area the hotel has is great because it has enough trees you can find your own shade if you need to. Second, the public beach is soft, soft sand, that leads into the most beautiful clear water, where you can walk out as far as the eye can see at low tide. Every once in a while a huge tour group takes up the sandbar at low tide but they don't stay for long.

The hotels two pools are also quite nice, and one has a swim-up bar.

And the staff is great. My husband accidently left his wedding ring in the bathroom and by the time our driver had turned around and he made it back to the room the cleaners were there, and they had saved his ring to give back to him.

Tip: Be sure you make reservations at the Pizza/Italian restaurant when you check in. It is included but books up and the buffets are just okay.

Also when we were there the gift shop didn't sell sunscreen, so make sure you bring enough.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katowice, Poland
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 10, 2012

I came back to Poland today from Zanzibar. Start was in Nairobi, then Masai Mara and Safari, then Mombasa and at the end after very active few days I have spent three days on Zanzibar in this hotel and it was one of the best decision in my life concerning trips. Hotel is AMAIZING!!! Rooms, service, pools, beach, surronding area, gardens. Everything is perfect. I can not find anything which was not good. I would reccomend this hotel in 100%!!!!!!!!!!

Room Tip: Close to the Beach
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 5, 2012

We chose this hotel for our honeymoon after months of deliberation and overall were not

dissapointed.

We had a Deluxe Sea View Room with wetroom shower room (no bath). Room was spacious, clean and well maintained throughout our stay. We also had a veranda area with seating that looked out throught the gardens to the ocean. Fully controllable aircon with remote meant we were comfortable at all times.

The grounds of the hotel were stunning. Very well maintained and a beautifully planned garden, with an amazing set of terraced gardens separating the Spa from the main hotel area.

The prviate beach area was kept clean, had plenty of wooden loungers and trees for shade if you wanted it. Staff were also readily available to provide refreshments. Security patrolled the boundary between this and the public beach, but were not in anyway in your face constantly.

Once on the public beach, the beach boys would pounce as any seasoned traveller expects, but we found if you were firm but polite you could walk, swim etc relatively unbothered.

Food was of a good standard and offered varied options throughout our stay. The usual range of all inclusive drinks were available and bar staff were friendly. If it's your birthday while you are there you will be in for a treat...

Enterainment varied from traditional Kenyan tribesman, live band to DJ's etc. The entertainment was sometimes followed by the chance to purchase souvenirs,artwork etc from the performers.

We only attended the Spa once and would rate this as average, although in it's elevated position does offer an amazing view at sunset.

The pools were a good size and flowed nicely around the restaurant and bar area's.

If travelling to Stonetown we'd advise being prepared for the usual street sellers pestering you at every turn and you wouldn't miss anything if you didn't go to the Freddie Mercury bar.

We would recommend a trip to prison Island - a horrible history behind it as the name implies, but now the home of giant turtles, which roam around there - you have the opportunity to feed them and donations here will help the conservation effort.

The trip to the rainforest monkey reserve was also well worth it, you can get right up close to them. Although, we didn't get to see the mangrove swamps at their best due to when we visited.

The nearest we can get to a negative comment is that there were frequent power cuts at the hotel, but power usually came back up within seconds. But, again the seasoned traveller should be used to this.

Having been to the Maldives, Seychelles, Thailand etc we'd happily stay here again, if there weren't so many other countries to visit still.

Room Tip: Deluxe Sea View Room worked well for us.
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Neptune Pwani Beach Resort Spa

Also Known As:
Neptune Pwani Beach Resort Spa Zanzibar/Pwani Mchangani
Address: Pwani Mchangani PO BOX 3466, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Pwani Mchangani
Hotel Style:
#3 Top resorts Hotel in Pwani Mchangani
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Neptune Pwani Beach Resort Spa 5*
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