booked this inn (translation: motel) because I was travelling with my infant child and I wanted a room that had a separate sleeping area for a baby, so I wouldn't have to go lights-out at 7pm. I booked over the phone about a month in advance, and was quoted a rate of $99 per night for a two bedroom suite, which sounded pretty good. I asked for an email confirmation and was told that "we don't do that, we are a small business." Okay, whatever. That should have been my first sign. When I showed up to check in, the desk clerk found my reservation and said "$120 per night" and when I protested, he shrugged and said he was the one who made the reservation, and it was never $99. Pardon me sir, but I can aurally detect the difference between $99 and $120. I should have turned around and drove to any of the other dozens of hotels within a mile or two of this place, but tired and traveling with a baby in serious need of a nap, I sucked it up but I felt like they were dishonest from the get-go.
Our room was right over the check-in area. We walked up an exterior staircase, having to step over piles of dirty towels on the landing that pretty much stayed there all day. Our room? On the plus side: it was big, with a more than adequate additional bedroom for the baby. The a/c worked well. It was quiet. On the downside: it wasn't really clean. There were urine sprinkles and pubic hair along the toilet rim. There was no soap in the bathoom. The beds were super-soft. There was no functioning remote control for the television. We made do, planning to stay there only one night.
The next morning, we were told that breakfast (continental) was served in a different building adjacent to the motel, starting at 8am. Even though 8am is really late for a baby, we waited. We walked over at 8:05 and as we entered the building, one of the workers told us to leave, and come back in 20 minutes. I said "but you said 8am yesterday" and he said "no, it's not ready." I don't think he understood English very well (which is meant as no offense to hardworking immigrants trying to assimilate, but seems essential in a customer service position). We walked around the parking lot for 20 minutes, steaming mad. When we went back, we encountered an awkward scenario. The continental breakfast was served at the owner's dining room table, which had about 6 chairs in a tiny room for the dozen or so people clamoring for breakfast. We grabbed a few donuts out of the box and went back to the parking lot. The donuts (of the store-brand boxed variety) were stale. We had enough: we packed and hit the road. I always leave a housekeeping tip but I was so disgusted by this whole experience, I didn't this time.
I'm not sure why these owners, who clearly have no idea how to make people feel comfortable, go into the "hospitality" business. They have a long way to go.
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