My husband and I stayed at Cranage Hall on 1st September 2012 for our 11th wedding anniversary and my husband's birthday that falls on the same day. Cranage Hall is the worst hotel we have ever stayed at and our experience here ruined our celebrations. I won't go into every detail but...
Firstly the service for our evening meal was appaulling. We waited 40minutes, yes that is correct, 40 minutes for a burger and wedges, that was nothing more than you would expect to be served at at two for one pub! Certainly not what we expected at Cranage Hall. I personally spent hours looking at hotels for our stay and after a lot of browsing decided on Cranage Hall, to be served this poor food and have such bad service, ruined our weekend.
We did complain and was told that we could have the bottle of wine we had during our meal free of charge, we didn't drink the wine anyway as it was awful.
The reason we were given was that the menu had changed that night...that would be a fine excuse if when we entered the restaurant , it had been busy. However, there were only three tables taken, including ours! Not exactly rushed off their feet at all.
I did make a complaint to the hotel and the manager Richard, did telephone me up on 4th Septemeber to personally apologise and informed me that he would refund the cost of our meal, which was £50 and also send out to my husband and I a 'special discounted' offer to stay at the hotel again, to prove that the service we received was not what Cranage Hall is about.
We are still waiting for the refund nearly two months later! How about the for customer service, definately top notch wouldn't you agree.
This so called special offer was never received either, although we would never return to this hotel or any of the hotels in the chain. I was informed last month that if I wanted to take up this offer, I needed to inform them, this might I add was only mentioned when I complained about the lack of refund...which like I have said we are still waiting for.
I would advise people to stay elsewhere and not waste their money staying at this hotel. We had stayed in Manchester the previous night at the Hilton, this was in a class off it's own and puts Cranage Hall to shame, I wish we had stayed there on both nights instead of being subjected to the Cranage Hall experience and spending my anniversary night in tears!
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- Also Known As:
- Cranage Hall Hotel Cranage
- Hall Hotel Cranage