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“Overall, we were happy with our stay at Cranage Hall” 4 of 5 stars
Review of Cranage Hall

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Cranage Hall
4.0 of 5 Hotel   |   Byley Lane | Holmes Chapel, Cranage, Holmes Chapel CW4 8EW, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Cranage
Oxford, UK
Top Contributor
69 reviews 69 reviews
32 hotel reviews
Reviews in 48 cities Reviews in 48 cities
47 helpful votes 47 helpful votes
“Overall, we were happy with our stay at Cranage Hall”
4 of 5 stars Reviewed October 11, 2011

We arrived at around 4pm to meet up with my daughter and her finace to 'acknowledge' my dad's birthday (he had died the year before). My daughter and her finace were already there and had taken advantage of the lovely pool and jacuzzi. Although our room was on the lower ground floor (room 149) it was a decent size and clean. However, the bed was rather small for a double with only two pillows although we found two more pillows in the wardrobe which we used. My daughter's room was similar (room 148) but her bed and general furnishings were more modern looking. Ours were in need of a bit of updating.

As mentioned by another reviewer, we also had to walk through a wedding reception - rather a strange set up - to get to the leisure club and when we had drinks in the bar downstairs before dinner, the far end of the room was set up for the wedding guests with sandwiches and cakes etc. Not my idea of the best wedding reception but hey ... not my choice. There were two or three other couples in the bar while the wedding guests were milling around at the far end.

We had dinner in the restaurant and were pleasantly surprised that the prices were reasonable - £5 for starters, £15 for main course and £5 for puddings. Simple! I'm a vegetarian and so is my partner but we found the choice to be okay (although I had a salad starter as a main with added side dishes of potatoes and vegetables). The wine was also reasonably priced at around £15 for a decent bottle of Shiraz. Following dinner, we had drinks in the bar (a bit pricey).

Breakfast was good - buffet style served in the restaurant, with plenty of choice even for veggies - cereal, fruit, toast, bread, scrambled and fried eggs, beans, mushroom and tomatoes plus the usual bacon and sausages. Coffee, tea and fruit juices.

All the staff we encountered were pleasant and helpful and had obviously been trained (sometimes this is unusual in UK hotels!) We did mention the small bed as we checked out and the receptionist said it had been mentioned a number of times by various guests. Let's hope they remember that when they refurbish.

We live in Oxfordshire now but I was born and brought up in the Sandbach area. Cranage Hall was a psychiatric hospital when I was a teenager and my dad used to do some work there. Quite an iconic place for me and my daughter because we both remembered what dad had to say about it. It was a nostalgic visit and we were happy with what we encountered during our stay.

Room Tip: I would ask for a twin room next time because the double bed was rather narrow.
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIchardmorrell, General Manager at Cranage Hall, responded to this review, October 17, 2011
Thank you for your constuctive review so pleased you enjoyed your stay.
Richard Morrell General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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587 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
London
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
179 helpful votes 179 helpful votes
1 of 5 stars Reviewed October 10, 2011

Cranage Hall sounds so grand but we renamed it Carnage Hall upon arrival. We were greeted by a very curt receptionist. There were no pleasantries exchanged. To get to our room we had to walk through a wedding reception which was being held in the corridor / walkway to the rooms. A very strange set up. The rooms themselves are basic. I would liken them to travel lodge – two tiny pillows, very basic toiletries, a tv bolted to the table. We were staying one night and I couldn’t wait to get out and go to the function we were attending. We had a terrible night. The walls are paper thin and you could hear the next door occupants snoring and going to the toilet. Breakfast was a poor affair too. Neither the food nor customer service were great. I wouldn’t recommend this place. I am fussy but wish I had looked at the comments from other reviewers before booking. Don’t make our mistake.

Room Tip: Maybe a corner room and at least you will only get noise from one side!
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  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Travelers are raving about these Cranage hotels

Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 4, 2011

Rooms are big but dingy and disgusting. Ins walls equal no sleep. Restaurant is actually good. Service is excellent in restaurant.

  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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aliwack1, General Manager at Cranage Hall, responded to this review, October 7, 2011
I'm pleased you enjoyed our Tempus restaurant with serves great food. Regading your unhelpful headline the hotel bedrooms all have a high standard and offer great value.

Richard Morrell General Manager
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England
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 48 cities Reviews in 48 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed September 27, 2011

This hotel is basically a business/conference/function hotel and not really geared for families especially those who like to swim.

Most of the rooms are in extensions to the old part of the hotel. They are a bit tired compared to most hotels in this price range and lacking in some aspects. For example, the room did not have a full-length mirror which we ladies need when getting ready for a function. Also the hotel was mean with its toiletries and hospitality tray. There were no de-caf, biscuits or hot chocolate.

I attended a charity function which was well-organized by the charity and the sponsor but the service provided by the banquetting staff was poor. The tables were not cleared after the dessert and when they were finally cleared towards the end of the evening, everything was cleared including our drinks!. The food itself was not remarkable: the main was blade of beef in a red wine jus but it tasted and looked like poor quality braising steak. I can't believe that this was served at a function dinner. The dessert was no better. It was a damson mess and indeed it was because the fruit should have been left on the tree to ripen instead of being hidden beneath a mound of sweet cream. Where was the meringue? Things didn't improve with the coffee: cold, weak insipid. When someone asked the waiter for some hot coffee she was given a jug of lukewarm water.

Breakfast fared no better. Too few and inxeperienced staff who didn't know what they were doing. Ours couldn't remember one tea and one coffee. She came back four times before she got it right but there were no lemons to be had in the whole hotel to go with the Earl Grey tea. It was a serve-yourself buffet with lukewarm, dried-up bacon and sausage. There were no scrambled eggs and it took 20 minutes before they were replenished. There was a huge queue at the toasting machine. A 4 star hotel should not be making you wait in a queue for toast. Again coffee was undrinkable.

This is an attractive looking hotel in beautiful grounds but for the money they charge it should be much better.

  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliwack1, General Manager at Cranage Hall, responded to this review, October 2, 2011
Thank you for your feedback and please accept my sincerre applogies. I do thougth find your comments not a true reflection of the event and service received.

I do accept one complaint about the beef and service from 300 guests attending is still one too many and I will share with the team.

I was thougth pleased last week to receive praise from the commitee having spoken to many guests who commented that the vast majority of the 299 guests attending gave great feedback about the meal and service had as a result pleased the organising commitee have chosen again Cranage Hall for their next event.

Richard Morrell
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UK
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2011

Have stayed here previously and had a good stay. This occasion had the misfortune to be staying on the weekend a wedding was taking place. All ok until 3am when loud and rowdy guests in the room next door arrive back from the function, they are still loudly partying in the room at 6am, despite a call to reception at 430am.
I was later informed that the said guest was charged a disturbance fee, and there had been several complaints.
The walls are paper thin and people can be heard using the toilet.

Well equipped gym and large swimming pool. Poor cleanliness of floors in wet areas of pool and changing rooms.

Overall the staff are friendly and do their best to make your stay pleasant. Unfortunately poor soundproofing and behaviour of other guests can have a negative impact.
Set in beautiful grounds with lovely views from the rooms over prime cheshire countryside.

Room Tip: ask for a room overlooking the fields at the back.
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  • Stayed September 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
middle england
Top Contributor
174 reviews 174 reviews
94 hotel reviews
Reviews in 101 cities Reviews in 101 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed September 17, 2011

The receptionists were not brillliant, but the floor staff made up for it with their pleasant efficiency. The place is well placed and clearly constucted to a budget, not necessarily reflected in the price. The leisure centre is fine: public spaces ok, Breakfast was disappointing, not enough fruit and the cheapest sort of rubbish bread and rubbery fried eggs. The internet was supposed to be free and indeed it was, but one had to acquire an access code and then activate it by calling reception: what is that all about? It is not as though people would come in off the street and steal their bandwidth given that the drive to the hotel is a mile long!

Room Tip: Get one away from corridors
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  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 14, 2011

After a trip to a similar style London hotel the week before, this hotel was infinitely better and felt more homely. We stayed here as a family for three nights and had on the whole a lovely stay. The staff are their biggest asset as we found them all to be knowledgable, friendly and helpful.

The rooms and indeed the hotel was very clean and well cared for. You can't escape the fact that it is a hotel focused predominantly on business travellers and the rooms are housed, as others have stated in purpose built blocks rather than the lovely old house. However, we had a young child with us and he was made very welcome. Staff were great in procuring ping pong balls, table football balls etc to keep him entertained whilst we finished eating. The cleaning staff were also lovely. Our rooms were always cleaned well and it was lovely to not feel overly concerned about leaving belongings in your room.

Breakfast is a buffet and again a nicely relaxed affair. There is plenty of choice and staff are happy to replenish anything and cook fresh eggs when asked. (So no need for hard fried eggs here!) Bar food is nice but too expensive.

The only downside is the health-spa. It is a great facility and well maintained (tennis court is a bit tired) and was one of the main reasons that my mum had booked our break here. However, they really need to make it more transparent that under 16s are EXTREMELY limited in their use of both the pool and the tennis court.

We were there mid-week and my son was only allowed to use either between 3 and 4pm. A) obviously he couldn't use both at once and B) this time-slot is useless when you're on holiday and usually out for the day. I understand that the spa has private members, but well behaved and parent supervised children shouldn't really offend swimming adults that much should they? Anyway, I had quite rightly a most unhappy child who we ended up taking to the pool in Knutsford..

The tennis court was not used at all that we noted and thankfully, the lovely staff made an exception and let us use it for a bit outside of the hour slot.

All in all - a romantic break hotel? wouldn't be top of my list. A clean, well run and friendly establishment it is. Extremely well located for the M6 (no you can't hear it) and lovely countryside nearby. We would go back and stay at others in the chain. Just don't attempt going for a run outside in the country-lanes as the Cheshire drivers will use you as target practice.. and please do something about loosening up leisure restrictions.

Room Tip: Ask for a room that faces out onto the countryside, rather than one in a courtyard with a view of me...
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  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Additional Information about Cranage Hall

Address: Byley Lane | Holmes Chapel, Cranage, Holmes Chapel CW4 8EW, England
Location: United Kingdom > England > Cheshire > Holmes Chapel > Cranage
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cranage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cranage Hall 4*
Number of rooms: 150
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Also Known As:
Cranage Hall Hotel Cranage
Hall Hotel Cranage

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