We stayed at this hotel to take part in an event. On arrival found that inspite of contacting the hotel in advance of our stay - reception had a note of my requests - we were allocated a room which in no way reflected the request we had made. I must mention that my advance email was never replied to, which is poor administration. This resulted in a telephone call from me to the hotel not only to ask why, but to be advised we could be offered suitable accommodation, which I was assured would happen on arrival.
The allocated room was on the ground floor, when I had requested high floor! It was noisy from the nearby M6 motorway, after I had requested a quiet position. Finally this room had an unpleasant smell of body odour from a previous guest. Also, only one bedside table in a double bedded room! Not a good start to our stay.
Reception offered an alternative first floor room, so why did they not do this in the first place. This time the key would not work correctly as it was bent and (possibly) broken and we were locked out after leaving luggage inside the room. Housekeepting came and reset the door code, but access was difficult and we had to get new keys for the room.
All this took time, patience and effort on our part with repeat visits to reception, so the start of the event we attended was rushed and I have to say stress levels were not at there best by then.
Breakfast could just about be described as full english, but do not expect any 'extras' or 'frills' as these are not offered. Some of the china and cutlery was dirty and needed replacing and this happened at each mealtime. Service in the restaurant was quiet good, replacing self service food and clearing tables, with friendly, polite staff, so it's a pity the rest of the hotels operation cannot rise to this level. Apart from breakfast, the rest of our meals were served to our event group inside a conference room and again the service was good, with hot plates, food and speedy service.
Rooms are basic and as a previous member has mentioned, rather 'travelodge' in style. Without going into great detail, bathroom noise can be heard from adjacent rooms. The bedrooms are in a large complex attached to the main old building which is shown on the hotel's web page. It takes some time to find your way around and signs could be improved. It was quicker to leave the hotel via the main entrance and walk outside to the room, than to find the way through the corridors internally. Also note, if you have difficulty walking, there are miles passages and lifts are in short supply, leaving the stairs as the only option!
Be aware that the hotel is busy with weddings and functions - a school 'prom' on Friday evening, with two weddings on Saturday during our stay - and noise goes on late.
My lasting impression is that this is a suitable business/conference venue as there are many rooms fit for this purpose and the bedrooms reflect this use, but it is definately not a quiet hotel for the cosy weekend away from it all type stay. Cannot comment on the leisure facilities as these were not used by us.
I have reflected concerns in the marks I have given the hotel.
- Also Known As:
- Cranage Hall Hotel Cranage
- Cranage Hall Hotel
- Hall Hotel Cranage
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