I reluctantly have to rate this hotel as lower than average for the following two reasons -
1. We booked a 4 poster room through visit scotland. On arrival the owner claimed to know nothing of the booking and informed us that the room was not available. She said there was nothing she could do and it was not her fault. After some discussion she offered us a room with single beds but insisted it would be the same price. After heavy persuasion, she agreed to offer it for the room it was advertised for on visit scotland. Hardly a bargain!
2. When it came time to check out, the owner claimed that despite the online booking confirmation clearly stating that the balance due was the cost of the booking, minus the deposit paid, we must pay the full cost of the booking. She insisted that the deposit is a commission that the visitor must pay for the luxury of booking through visits scotland. Remember, this was despite the room we booked being unavailable! I tried in vain to explain that the deposit was the commission due to visit scotland for advertising the rooms on her site and was obviously her responsibility. Eventually I just left the balance which she was very unhappy with.
At no time did she accept any responsibility, instead blaming, variously, visits scotland, british telecom, the internet, and me for not booking by phone.
On the plus side, the location is good; the rooms clean, although the beds in our room had very lumpy, cheap mattresses and the breakfast large.
All in all, if it hadn't been for the very unprofessional way in which the mistakes with the room booking and the lack of understanding of the billing process were handled I would have given the place an average rating. It provides basic accommodation at a reasonable cost, but due to the problems I mentioned, I'm sorry to say that I believe that my less than average rating is fair.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
once again we apologise for the mix up .
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firstly may i piont out that it was not our fault that we had not received your booking conformation this was due to the internet being down thanks to british telecom up grading the local cables within the village , however on your arrival the 4 poster room you had booked (un beknown to us at the time) was already ocupied so my wife offer you a ensuite family room as an alternative as we had no doubles left.
my wife agreed a lower rate than you origonally booked for due to the mix up , the origaonal rate was £30 per person per night you had booked for 3 nights stay ( and still stayed for 3 nights) this was the rate you booked with visit scotland through their web site you paid a deposit of £14.40 to visit scotland leaving a balance of £165.60 to pay us, my wife had agreed to you a lower rate of £150 due to the mix up not the £165.60 however on your departure and with other guests around you paid £135 and when my wife said that this was not the amount agreed you left refusing to pay the rest of your bill my wife decided not to discuss this further due to other guests.
then around a week later we received a phone call from visit scotland following a phone call from yourself in which it was explained to me that you had stated you had paid the full amount and wanted your deposit back lets be HONEST £135 is not £180 there for i find it astonishing that you have the audasity to write a reveiw as you have normally a family room is the same rate as the four poster not only did you get offered a discount you took it upon your self to have another then tried to get your money back by accussing us of overcharging
we are glad you found our guesthouse clean and tidy and enjoyed your breakfast sorry you found the beds lumpy as for our matresses being cheep thats a matter of opinion
my only regret is that i went to bed at 8.30 that morning after a 12 hour overnight drive back up from somerset wish i had stayed up a little longer to meet you and resolve the confussion
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.