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“Fantastic stay fantastic service” 5 of 5 stars
Review of The Thomas Arms

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The Thomas Arms
3.0 of 5 Small Hotel   |   Thomas Street, Llanelli SA15 3JF, Wales   |  
Hotel amenities
Ranked #4 of 9 Llanelli B&B and Inns
Certificate of Excellence
1 review
“Fantastic stay fantastic service”
5 of 5 stars Reviewed 2 days ago NEW via mobile

Made trip from Glasgow to attend funeral of friend. Tom especially made a somber trip into a pleasant experience. Couldn't fault any staff throughout our whole stay. From printing directions, checking local traffic to breakfast.
Kindest regards.

Stayed May 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
    62
    43
    11
    6
    0
See reviews for
31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Myself and a friend stayed here whilst in Llanelli for a funeral. Having drove down from Scotland early that morning and being pushed for time before the service Tom promptly got us checked in earlier than the stated time so we could quickly freshen up, he also printed us out directions to the crematorium, not only that, he had checked the traffic and called our room to advise we be best leaving ten mins early as there had been an accident en route which we were very grateful for. In fact every member of staff we met were very pleasant, friendly and helpful. The accommodation, the bar and restaurant areas are spot on and would stay here again and defo recommend, in fact at the service we did recommend to another friend who was accommodated no problem at the last min. Thanks again.

Stayed May 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langleyevans, General Manager at The Thomas Arms, responded to this review, yesterday
Thank you for your great feedback we are so pleased to hear about your stay and thank you for mentioning Tom we have rewarded him today for his great service to you.
Thanks again
Christine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago NEW

I have been before and would use again. However on my last day, Friday 15th, there was cleaner washing the bar area and the smell of the floor washing liquid made me feel sick and I was unable to finish my breakfast. It is a lovely hotel and staff are nice and very helpful.

Stayed May 2015, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langleyevans, General Manager at The Thomas Arms, responded to this review, 5 days ago
Hello and Thank you for your review, sincere apologies if the floor cleaning has disrupted your breakfast, I totally agree I have spoken to our Housekeeping team we will change this routine due to your feedback sincere apologies once again and glad to hear you enjoyed most of your visit, we hope to see you soon.
kind regards
Christine Langley Evans
General Manager
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Cardiff, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I held our wedding reception at the Thomas Arms at the start of May 2015 and cannot speak highly enough of the venue.
In particular we would like to single out Christine who helped us plan everything and was on hand the whole day to ensure everything went smoothly. She made lots of great suggestions during the preparations and bent over backwards to make sure we had a fantastic day
The function room has recently been refurbished and the room has a lovely atmosphere, it was a beautiful setting for our special day.
Everyone was very flexible and accommodating throughout the day. The hotel itself was very comfortable, and we would highly recommend the Thomas Arms to anyone.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langleyevans, General Manager at The Thomas Arms, responded to this review, 6 days ago
Dear Richard,
Many thanks for your very kind review of the hotel we are so delighted to hear that you had a thouroughly great wedding reception with us and you where pleased with our wedding services at the hotel. Thank you so much for all your very kind compliments we do really appreciate the time it has taken to give us the feedback We hope to see you all very soon once again in the near future.
Kind Regards
Chrisitne
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Cardiff, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

our son held his wedding reception in the recently refurbished function room at the Thomas Arms yesterday (2/5/15) and we cannot recommend it more highly. The venue itself was very well decorated and the service , food and ambience was exceptional. We stayed at the hotel for two nights and the room was very clean and comfortable and the breakfast great with again excellent service from the staff. Highly recommended.

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langleyevans, General Manager at The Thomas Arms, responded to this review, 2 weeks ago
Hello Sheila,
Thank you for reviewing the hotels new function suite we are so delighted by your compliments. It was such a pleasure to run Richard and Dr Hannah's wedding on Saturday May 2nd they where a dream to look after, the wedding was fabulous from every guest in the day to the evening they where such wonderful guests we where all on a high that weekend which carried us through to Sunday evenings super busy bank holday shift, we will remember your wedding day with very fond memories forever.
It was also lovely to see the dance floor packed all night eveyone had a ball, what a joy it was to see.
Please dont be strangers, we hope to see you all very soon maybe even an anniversary Sunday Lunch.
Our very best wishes and thanks to you both and your families.
Christine David and Team
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Cardiff, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

I booked this hotel at the very last minute, after ringing a premier inn and being quoted double what the Thomas hotel quoted me, and to be honest it's more relaxed and homely, good food and friendly staff, Tom could not be more helpful, when I work again in this area I will have no hesitation in booking in, I just hope they are not fully booked.

Room Tip: I stayed in the family room on the front, a little traffic noise but not disturbing
See more room tips
  • Stayed March 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langleyevans, General Manager at The Thomas Arms, responded to this review, 2 weeks ago
Thanks for reviewing the hotel we are so delighted you enjoyed your stay with us and thanks for pointing out our prices are the best in the area for our standard of accomodation, we are really pleased you noted that and hope you will visit again if you are in the area, thanks so much.
regards
Chrisitne
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

Stayed here on an overnight stop, perfect for that.
The food (10oz ribeye) was amazing, the real ale superb and the room was just right.
One little thing, no hot water in the morning, but a tepid one wakes the soul.
Lovely place, nice staff
Breakfast is wonderfull too

Stayed March 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langleyevans, General Manager at The Thomas Arms, responded to this review, 2 weeks ago
Thank you so much for taking the time to review us on Trip advisor really great to see your brilliant comments about our food we do take great pride in ensuring our food is the absolute best it can be and we thank you for feeding it back to us its most appreciated by the team. we hope you visit soon.
Regards
Christine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Thomas Arms

Address: Thomas Street, Llanelli SA15 3JF, Wales
Location: United Kingdom > Wales > Carmarthenshire > Llanelli
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant
Hotel Style:
Ranked #4 of 9 B&Bs / Inns in Llanelli
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Thomas Arms 3*
Number of rooms: 10
Official Description (provided by the hotel):
Welcoming traditional Inn in South West Wales with 10 ensuite updated comfortable guest rooms that are well appointed and ideally located close to the town centre and the New Ffwrnes Theatre and East gate development.Also close by the renowned Millenium coastal path and within easy access of the beautiful Gower Penisular which was the first area recognised as natural outstanding beauty and noted to have one of the top three beaches in the world.Also Pembrey motor sports centre,Ffos Las racecourse, numerous prestigious Golf clubs and due to open soon Llanelli House a unique historic property dating back to Jacobean period.We offer a friendly service to all guests ensuring their stay has a home from home feel and atmosphere.We offer a wide selection of traditional British cooking, Chefs Welsh specials all cooked to order served in either the bar area or comfortable lounge area,we serve food all day every day.On Sundays we offer a traditionally served Sunday lunch with a choice of Home Roasted meats and fresh market vegetables served to your table, along with our full menu.We also offer extensive function facilities catering for Weddings and all celebrations for up to 200 guests with private facilities with disabled access.We are proud to be a unique venue in our area and ensure we go the extra mile so that guests return time after time. ... more   less 
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Also Known As:
The Thomas Arms Llanelli, Wales

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