As a hotelier of top international luxury hotels in the world, I am spending my honeymoon in Switherland and this hotel almost ruined my Honeymoon!!! This is a hotel with only around 10 rooms and I booked rooms through Splendia.com (linked by tripadviser) around 2 months ago and paid full amount. They sent a email in the early morning in inform me hotel is overbooked and want to me move to another hotel!!! I have called a few times to the hotel after receive the email, Ms Ana Martin, who is the owner of the hotel, just picked up the phone and informed me this is the emergency number and she can't deal with the solution and ask me to call back again after reception opens which is rediculous !!! She even denied to admit she is the person in charge after I asked who I am speaking with!!! No recommdation for any bookings!!!
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- Also Known As:
- Le Bourg 7 Hotel Lutry