Just returned from our club trip. This is now my third visit which speaks volumes for the food, the accomodation, the golf and the bar and catering staff. All are first class.
In no way shape or form however, can any praise ever be applied to the Resident Professional. He is without doubt the most unhelpful, rude and obnoxious person i have ever come across.
In each visit, this "professional" has tainted our trip. Everything from insisting the course was playable 12 months ago (when the greens stood under 2cm of water) to not supplying score cards because "you are too early to get them" to refusing to supply longest drive and nearest pin markers, to not even allowing members of our party to browse in the shop or enquire abour buggy availability without being met with a terse and arrogant comment or response.
It got so bad, that some of the guests went to purchase refreshements from a local shop rather than endure the misery of dealing with him. (some profit lost there eh pal????...........good)!
To cap it all off, we were sent on our way with a comment of "i have a course marshall out there to watch what you are doing ( bear in mind we were a party of 40+grown men)!!..not a word about "play well guys/enjoy yourselves" etc...absolutely incredible!
The venue is first class. The food is of a fantastic standard. The bar staff are helpful, friendly and a pleasure to deal with.
Despite all the good things that the venue offers, sadly, i will not be returing to Hunley whilst ever the club continues to retain the services of this professional.
I hope and expect that Hunley realise that a fundamental aspect of the success of their business is quality customer service. This encourages repeat business and word of mouth recommendations.
The only recommendation i could make is that by all means visit Hunley. Its value for money is first class. Just do yourself a favour a and stay away from the professional.
He is clearly making enough profit from the members to not give a care in the world in how he deals with and welcomes visiting parties.
- Official Description (provided by the hotel):
- Near Middlesbrough, Stockton and Whitby, Hunley has stunning views of the North Yorkshire Coast. The public areas at Hunley Hotel have been refurbished in 2010.It offers a championship golf course, locally sourced food, friendly service and free Wi-Fi.Each room has a flat-screen TV with digital Freeview channels.The golf course has 29 holes. The club has a driving range, buggies, coaching and a shop.Hunley Hotel is a short drive from the North York Moors. ... more less
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- Also Known As:
- Hunley Hall Hotel
- Hunley Hotel And Golf Club Saltburn-By-The-Sea, North Yorkshire