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“Terrible service and very arrogant owner” 1 of 5 stars
Review of Podere Palazzone

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Podere Palazzone
Via Del Palagetto, 57 | Palazzone, 56045 Pomarance, Italy   |  
Hotel amenities
Swansea
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Terrible service and very arrogant owner”
1 of 5 stars Reviewed September 10, 2012

We stayed at the accommodation for a week and for 4 of those days we were without any water, sometimes no electricity, and as a result we were unable to have a shower, wash dishes, clean up or cook which meant we had to eat out and purchase all water. We were given a 5 gallon container which we had to fill up and haul to the apartment to do basic things such as flushing the toilet! The hostess advised on arrival that there had been a drought but failed to advise us of this in advance. They made no effort to alleviate the discomfort this caused during the week when temperatures reached 86 degrees and no adjustment on the bill to reflect the lack of services received. In fact, the host Enrico threatened to phone the police if we did not immediately pay the balance in cash and in full. We definitely would not recommend the accommodation at Podere Palazzone.

  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

Traveler rating
    10
    0
    2
    1
    1
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3
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Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Lausanne, Switzerland
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 4, 2012

We stayed in one of the 2 apartments here in the last week of August. Our hostess, Maura, advised when we arrived that there was no water! I pointed out that I should have been informed of this before arrival...to give an option as to change dates/ location ! However, we had to carry our own water to wash, flush etc during the week- as the water was on only for intermittent periods only and the rest had to be lugged/ bought. I asked for this to be considered by Enrico when the final bill was prepared as the services advertised had not been provided...he went to call the police! Maura had already left her guests mid- week to take a holiday to Sardinia!

poor service, no understanding of the term "service" or "duty of care"- we only paid up for a quiet life!

Room Tip: go for the horseriding only!
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 6, 2012

ancient casale placed on the hill with view on Pomarance.
the flat is furnished with simple but charming pieces restored by the owners.
the garden surrounds the house and you can relax outside in automn and read or enjoy the landscape at sundown.
Breakfast and dinner are homemade and served in yhe lovely room "focarile "
.Try risotto all'arancia and cinta senese....
We spent a nice holiday and bought an excellent olive oil as souvenir....

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Podere Palazzone

Address: Via Del Palagetto, 57 | Palazzone, 56045 Pomarance, Italy
Location: Italy > Tuscany > Province of Pisa > Pomarance
Hotel Style:
Ranked #15 of 52 Specialty Lodging in Pomarance
Number of rooms: 11

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