We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel not finished building - families beware” 3 of 5 stars
Review of Palm Village Suites

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Palm Village Suites to your Saves list
Palm Village Suites
4.0 of 5 Hotel   |   Herdade dos Salgados, Guia, Albufeira 8200-424, Portugal   |  
Hotel amenities
Ranked #1 of 2 Hotels in Guia
cardiff, United Kingdom
1 review
15 helpful votes 15 helpful votes
“Hotel not finished building - families beware”
3 of 5 stars Reviewed July 6, 2011

My family (2 adults + 2 kids aged 3 years and 6 months) and I have just returned from our stay in CS Palm Village (27/06 - 06/07).

Unfortunately our stay was tainted from the beginning. We arrived at 3pm and having been assured whilst booking we could get access to our rooms from 2pm we were told our room wasn't ready and to "go for a walk and come back in 30 mins". With 2 small children who had been travelling for approx 6 hours this wasn't the news we wanted to hear. However, after another 2 visits to reception to check if it was ready we made our way to our room in block 2 on the 3rd floor (top floor). We quickly realised why our rooms werent ready - it was because they were probably still being built right up to us getting in them! The lift didnt work so we had to drag 2 pushchairs and hand luggage up the 3 flights of stairs although it could of been worse as our big cases were going to be brought up by hotel porters (more of that later!)

Got in the room and immediate thoughts were the cable from the TV ran the length of the room causing a severe trip hazard for my 3 year old daughter and indeed us. There wasa huge balcony with no furniture on at all and holes in the cupboards which we later found out was where the sink was going to be plumbed in!

The air con didnt work, the phone didnt work, we received no cases so i went to reception to complain - and subsequently had to visit 4 times and really push to get a manager in my room to agree that the air con was broke - Cue change of rooms!

2 of the most unhelpful hotel workers turned up and huffed and puffed but i ended up carrying all our unpacked cases and clothes and 2 pushchairs and 2 kids from block 2 to block 7. This room was better although beware a secret room in all suites in between the living room and bedroom - it has a balcony door although the room is sealed up from the inside. Yet another indication the hotel isn't ready is the fact that on our 3rd day 2 beanbags turned up as balcony furniture and on our last day 2 chairs at the end of the bed arrived!

Overall very disappointed as it was advertised as a family holiday destination however I found some reception staff incredibly unhelpful and the lack of anywhere for children to go (the advertised and i imagine included in the price of the holiday "Infant Playground" was nowhere to be seen)

Very disappointed indeed and feel betrayed and my holiday was tarnished as have paid top prices for half of the facilities. Such a shame as the hotel will be fantastic although the hotel & management have a responsibility to paying customers to ensure we get all the facilities we have paid for and if this is not the case to compensate us accordingly. You cannot expect great reviews if people are paying a lot of money to get a very average experience.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSHOTELS, General Manager at Palm Village Suites, responded to this review, July 28, 2011
Dear Sir,

thank you for your review. Your opinion is very important for us and it will help us to improve our performance.

Further to your comments, we wish to apologize for all inconveniences caused by the unusual circumstances that did occur during you stay. Nevertheless, we wish to emphasize that the opening of CS Palm Village was made in different stages both Block 1 and 2 were indeed the last two to be made available to our Guests.
Unfortunately, we did suffer some unforeseen technical problems that surpassed us, namely Air-conditioning failures that involved some major repair works as well as some electrical failures that affected the good function of lifts.
With regards to your comments towards “a secret room” kindly note that the area that you refer to in your comments, was originally thought to be one more bedroom within that Suite.

Please note that the situations you have pointed out are not at all compatible with our quality standards and level of customer service. However, kindly note that all your comments have been properly registered, internal procedures were taken and all efforts gathered to avoid these situations from happening again.

We are, therefore, committed to enforce our quality standards which are improving on a daily basis and sincerely hope to have the opportunity of welcoming you again at CS Palm Village.

Best Regards
Nuno Lisboa
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

101 reviews from our community

Traveler rating
    31
    40
    14
    4
    12
See reviews for
73
10
Solo
0
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Odivelas, Portugal
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed July 6, 2011

This is not a hotel, its a junkyard....terrible!!!!!!!!!!!!!
onlyy stay a night, maybe next year when the hotel woulb be finished....cancel now..or you will regret!!!!

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Palm Village Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palm Village Suites

Address: Herdade dos Salgados, Guia, Albufeira 8200-424, Portugal
Location: Portugal > Algarve > Faro District > Albufeira > Guia
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Guia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palm Village Suites 4*
Number of rooms: 283
Official Description (provided by the hotel):
Palm Village Suites, at Herdade dos Salgados, is perfect for families with children. With 10 outdoor swimming pools scattered throughout the extensive palm trees gardens, 4 of which exclusively for our youngest guests, be sure to work on your tan or savour cocktail in the pool bar, while the kids play in and out of the water. If you are a beach person, then a short walk on the wooden pathway is enough to cover the distance to the sea. By night time, after dinner at one of our restaurants, relax in the wide balcony of room. All this in the ideal resort for a family vacations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Despegar.com, Odigeo and TripOnline SA so you can book your Palm Village Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cs Palm Village Hotel Guia
Palm Village Suites Portugal/Guia, Algarve

Owners: What's your side of the story?

If you own or manage Palm Village Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.