Having checked out of the Leela Goa on Monday Afternoon (16/9) , I write this review in a contrary tone to what I wrote on the day we arrived. I wrote a harsh review the night of our arrival which I felt was too strong , having deleted it I now write this more comprehensive and fair review.
The rooms are super, recently refurbished and very well kitted out- 5 stars for sure. We stayed in a lagoon view suite ( room 113) which was large / perfect-ideal for our family of 4 ( young children Aged 5 & 7). Two separate rooms and two bathrooms made our room stay very comfortable.
The property is large, a bit worn out in places like the pool and villa exterior - it is impressive but certainly not immaculate. The change rooms by the pool, the salon, the fitness center ( especially the equipment -cheap poor quality Precor and old cybex ) need to be refurbished just like the rooms, the restaurant and parts of the lobby have been last year.
Food Quality : not the most refined and certainly not of the standard expected in a luxury 5 star property. The buffets menus were probably aligned to the taste of the largest population of guests inhabiting the hotel for the duration of our stay and not the exotic indulgences one would look forward to when expecting to be spoilt. The food was often deep fried ( the cheapest form of cooking) , the quality of seafood was poor and what was evident was that this was an " economical" offering at best. The Goan chef was outstanding when we made a special request for local fare - which is what we did every meal .
There was no healthy menu for the waistline conscious- a necessity in my opinion.
Hospitality and Service standard : just like the hotel :pockets of excellence ; Gyandeep, Sameer, Chef Barucha , Percy and the Director of rooms : Abhishek Sharma
I had to mention their names as they made our stay special . Sameer and Gyandeep in particular were exceptional- thank you gentlemen.
A Hotel is only as good as its people and the service standard it exudes. This property lacks sophistication, its lacks warmth , its lacks personalised sensitised care and is full of mediocrity in its service offering. It wasn't a case effortless excellence nor outstanding service. The first impressions were very poor - especially the front desk on our arrival. A hotel must put its best foot forward as first impressions are everything. A vast majority of the team that work here are " shabby" and relaxed both in appearance and service - I heard a couple people comment of the service being " indifferent "- an appropriate word I think !
Overall , it's a nice place, great rooms, some great people , a nice white stretch of beach and if it all comes together ( I hope for their sake they do) it can be in the league of the Taj and maybe even eventually the Oberoi : the finest examples of India Hospitality!
- Official Description (provided by the hotel):
- Combine the opulence and luxury of 5 star hotels, The Leela Goa with the natural beauty and Portuguese heritage of South Goa for the ultimate beach holiday. The hotel is set in 75 lush acres with a pristine beach, a 12 hole golf course and world class dining making it the finest 5 star hotels in Goa. While the rooms and suites, The Restaurant and the signature Jamavar have been designed by Jeffrey A. Wilkes, the principal designer of DESIGNWILKES, the art and embellishment has been done by Mrs. Madhu Nair. ... more less
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- Also Known As:
- The Leela Goa Hotel Cavelossim
- Leela Kempinski Goa Cavelossim
- Leela Goa
- Goa Hotel Leela
- Goa Leela
- Leela Kempinski Goa Hotel Cavelossim
- Leela Palace Goa
- The Leela Goa Cavelossim