This resort is one of the more popular south-goa resorts and going by the reviews and the recommendations, we booked for Garden Plaza room package that included complimentary pickup and drop from railway station/airport, all meals, Usage of swimming pool and resort facilities, one complimentary steam and sauna and 1/2 day sightseeing in an A/C coach.
We arrived very early around 6:30 am via train and were provided with early check-in (although the regular check-in time was 1:00pm). The Front desk staff were extremely helpful and helped us to decide on which room to take. We were shown garden view, pool view, sea suite and family suite and were given choice on which room we wanted. This was a very nice experience since we were quite choosy about the room (as we have a 2.5 year old kid). In the end, we choose a family suite (at extra cost) which is almost 1.5 times than the regular rooms and comes with a Jaccuzzi. It turned out that this room was really ideal since it was very close to the front desk, swimming pool and the restaurant. We are thankful to the entire Front desk staff and especially to Mr. Jishnu for this nice experience.
The room itself was quite spacious (room 137) with a Jaccuzzi, Tea/Coffee makers, a mini bar and all the necessary toiletries. This room was in the ground floor with the sit-out leading to the
swimming pool directly. The only other point about this room is that it is near to the ballroom and that can make a difference on some days. More about this later... Housekeeping staff are very professional and they do their job very well. We are thankful to Ms. Suchita and Mr. Johny for their service and upkeep of the room everyday
Coming to the facilities in the resort, the swimming pool is very nice. It is quite wide and the little "island" in between is a very good pit stop especially for kids. Couple of improvements needed - The minimum depth in the main pool is 4' 2" and this can be a problem for beginners who are short and scared of swimming. A gradient from 3' 9" and above could have been provided. The
second point is about the kids pool. It is an even 2' 9" and quite deep for kids of 2-4 years age. Frankly, the kids pool was useless for my kid and I had to entertain him in the "island" area of the main pool with the constant "fear" of the 4' 3" depth next to him!
Buffet meals (including breakfast) are provided in the Mardi gras restaurant. The restaurant was quite near to the room and quite spacious as well. A special mention should be made about the restaurant staff - One of the best trained and courteous staff that I have ever encountered. They simply seem to know their job very well! Some names who brought smile to us - Goutham, Pritpal, Ramesh, Tikaram, Joy, Badri, Mahesh. While the staff were very good, the same cannot be said for the buffet spread. Generally, the breakfast spread was good and adequate whereas the lunch and dinner were left wanting in some areas. For instance, there were very less or no options for starters except for a chat or something in the live counter. Also, the vegetarian dishes prepared were not adequate for a 5* property and the same goes for the desserts. While some of the items in the restaurant were excellent some others were just ordinary! This is an area I feel that needs improvement. There are a couple of other restaurants - Fig and Olive with Mediterranean cuisine and Whispers of the Orient with Chinese cuisine. We didn't try any of these.
There are many activities for kids. There is an activity room which provides for some painting, toys, movies and so on that this seems to be maintained pretty well. There are many outdoor play
areas as well! There is an in-house "shop" that was very popular for people purchasing swim wear. One thing missing was a medical shop for which one has to travel for around 2-3 kms and there is no provision from the resort for the same. A suggestion: The Mabor beach area has some big names like Holiday Inn, The Leela and so on. So why not to fund and open an "emergency supplies" shop which is walk-able from the resort? Of course, two-wheelers are available for day hire for 350/- by paying a deposit of 2000/- which is refundable.
The Spa and Gym are quite good and as expected for any 5* hotel. Spa was offering 50% discounts on certain massages and we found that the staff in Spa were experienced and very professional. Ms. Rina was very helpful in explaining the different offerings and Mr. Jinto was very professional and experienced. The Spa also has a steam room and Sauna and I would say that these two are maintained very well and overall the spa was very relaxing.
The beach is a private one and quite ok. Nothing great and nothing bad about the beach. The life guard was extremely jumpy and would blow his whistle everytime some one took 10 steps into the ocean!
Now comes the "later" part about ballroom and private parties. As I said earlier, our room was next to the ballroom and this is where weddings are arranged. Luckily for us, there was no wedding during our stay and hence, we were comfortable. But as people in tripadvisor have mentioned, it can be very noisy if a wedding is going on and this can be a trouble especially after 10pm!
The other thing about this resort is that they seem to take in large groups and arrange private parties as what we witnessed on one of the days. This can turn a quiet holiday seem like the busiest streets in Bangalore and can spoil the holidays with loud music banging on till 11pm. And also, when there are group bookings, the resort feels like a 3* property... you know what I mean!
So, to cut the story short, here are the positives
- Excellent staff
- Excellent property
- Very good facilities
And things to improve
- Buffet spread
- Group parties/ weddings vs quite holiday - there should be clear differentiation
- Access to vital services
- No water sports organized by the resort
- Official Description (provided by the hotel):
- Located at a picturesque plot with wide beach front on the Mobor Beach, Cavelossim in south Goa. It is 17kms from Margao and 42kms from the Goa airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, IHG, Hotels.com, Agoda, Despegar.com, BookIt.com, TripOnline SA, Booking.com and Tingo so you can book your Holiday Inn Resort Goa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Resort Goa Hotel Cavelossim
- Holiday Inn Goa
- Holiday Inn Cavelossim
- Cavelossim Holiday Inn
- Holiday Inn Hotel Goa
- Goa Holiday Inn
- Holiday Inn Resort Goa Cavelossim