Honestly, I was a little apprehensive while booking my stay at this hotel. I had read some reviews on www.tripadvisor.in and they were a mixed bag. But then, I noticed that the slightly unsatisfactory reviews were from some time back and recently, the service had seemed to improve. Hence, I decided to go ahead and book my stay for 28 July to 01 Aug 2013.
Though the resort is located in South Goa, at a distance from the airport, it is worth travelling the distance. We were welcomed by a lady at the reception who explained us the entire package and various facilities the resort had to offer. The check in was smooth and fast. The hotel was very clean and spread over a large area. The serene surroundings were exactly what we had been looking for. I stayed at the Sunset Suite.
We used to have our meals at Mardi Gras. The restaurant was impressive and the buffet spread was elaborate. However, the best part of the whole stay at the hotel was the time spent during meals. The restaurant staff was extremely courteous and friendly and looking forward to help us out in any way possible. My three year old daughter managed to befriend most of them and all of them managed to keep her entertained, despite her pranks. In fact, there were a couple of persons, who were instrumental in keeping her at a place and ensuring she finished her meals. We used to miss them the day they had their shift elsewhere! My heartfelt compliments to the restaurant staff, including the chefs, who ensured all of us had a wonderful time and gave us the best time of the entire stay.
Other facilities available like the Spa, pool and private beach are excellent. As usual, it is the service which wins you over wherever you go.
I must say we had a great time which I'm sure, we'll remember for a long time to come. The staff was always pleasant and cordial and more than happy to help us out. Special compliments to the staff of Mardi Gras. It was specially the service which endeared the hotel to us and given an opportunity, I would definitely like to stay at the hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for taking the time to communicate your very positive feedback. It gives us great pleasure to know that it was a very satisfying experience for you and your family, especially your little daughter.
The Holiday Inn Family look forward to welcoming you again in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.