We had been looking very much forward to our stay at Scandic Eremitage as it has had a reputation for being a really upscale hotel. I had booked two rooms, with a baby bed for my infant son in one of the rooms.
Finding the right elevator in the parking cellar was not easy as the signs there are very few, but we made it. When we got our rooms, there was no baby bed in either of them. I called the reception asking where the bed was, and the reply was 'oh... You want a bed?? Did you bring a duvet ?' No of course I didn't as I had ordered the room several weeks in advance. The receptionist brought the bed, panting and sighing as she did, and in the bed was a tiny duvet with no cover. Luckily there was a sheet on the bed. I asked for a cover for the duvet, but the receptionist couldn't find any, and she didn't want to waste more time looking for it!! And anyway I could have brought the duvet and cover myself. There was no bucket for soiled diapers, I could have brought one myself if I wanted one. Since I hadn't, the receptionist suggested that I put the soiled diapers in the tiny bucket in the toilet... Soiled diapers don't smell very nice. Especially when the bucket is not emptied from one day to the other,but more on this later.
Later that evening we decided to have some ices from the refrigerator in the reception. Upon opening one of them, it was apparent that it had been thawed and refrozen several times. One could feel on the other ices that the same had happened to them. So I returned to the receptionist to complain. She was very surprised (?) and said that I could just take a new one in the refrigerator. I told her no because if one ice has been thawed and refrozen, the probability is that the other ices have been thawed and refrozen as well... She found me very unreasonable but agreed to give me back the money for the ices.
The next day I succeeded in obtaining a duvet cover from the housekeeping lady.
The buckets in the toilets were not emptied in our two-day stay, which was a problem since there was no bucket for soiled diapers... For the kind information of Scandic Eremitage, BabySam is just across the street from you, and diaper buckets are not very expensive. And usually people on holiday do not bring diaper buckets or duvets for their children, and certainly not to a hotel as pricey as Scandic Eremitage.
Finally the signs written in English are filled with errors, making them unintentionally hilarious in what is known as 'Denglish' :-D
In conclusion, we paid for very expensive rooms, but received rooms and service of hostel standard.
I suggest that Scandic Eremitage adjust either the prices to reflect the service they deliver (hostel prices that is), or that they adjust their service to the prices they charge!
Find another hotel, I hear that Comwell in Holte is quite nice...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.