First of all apologies for the length of this review but I would suggest you read this if you are thinking of going to either the Baobab or the Kole Kole. My wife and I stayed at the Baobab in July 2008. We booked a last minute deal largely on the basis of the good reviews on tripadvisor. Unfortunately, we were both less than impressed with the hotel. For example, our room didn't have a TV or tea/coffee making facilities. The aircon was really inefficient. There was only one pillow per guest in the rooms. None of those things are the end of the world but it isn't acceptable for an apparant 4 star hotel to not provide guests with toiletries or with the ability to make a cup of tea in their room. Also, quite strangely, the bathrooms bordered onto the outside corridor. Because the bathroom only had a mosquito screen (rather than a glass window) everyone can hear you when you're in the bathroom (or going to the loo!) and you can hear everyone else when you walk along the corridoor. When we arrived at the Baobob it was clear that they are really sufering with low numbers of guests. Because of the low numbers the Baobab's all inclusive restaurant and a la carte restaurant are currently closed. The pool bar was also closed for the first 2 days of our stay. Instead we were asked to use the facilities of the sister hotel (the Kole Kole). Unlike some of the reviews imply, the Kole Kole is actually a separate hotel with its own pool, bars and restaurants. So even though we paid to stay in the 'quiet and exclusive' (to quote our brochure) Baobab we ended up spending most of our time at the Kole Kole. The Kole Kole is not, in our opinion, anywhere close to being an upmarket hotel. Dance music is played around the pool nearly all day and the hotel staff are constantly trying to round people up to play volley ball or water polo or aqua arobics. There is no waiter service for pool side drinks. Don't get me wrong, there's nothing wrong with loud music by the pool, kids clubs and hugely overenthusiastic entertainment staff and limited facilities but I think that if that's what your into try Clubmed or the Dominican Republic and save yourself some money. We didn't expect to find that at an apparant 4 star hotel advertised as quiet, exclusive and ideal for couples looking to get away from it all and relax. Its difficult to criticise the Baobab though, because all of this happens at the Kole Kole! Its just that because the Baobab has closed all of its facilities you don't have a choice but to use the Kole Kole.
The low numbers of guests affected a few other things as well; the Kole Kole's a la carte restaurant was only taking bookings two days in advance (I guess so that they can buy in the food without risking it being wasted) which kills any chance of a spontaneous romantic meal and the massage rooms (really nice looking out over the ocean) are closed as well. I ended up having a back massage in a converted hotel room rather than in the 'well-being centre' advertised in the brochure. The Kole Kole also invited hawkers into the bar area one day as well, which was really very strange. They allowed about 15 - 20 hawkers to set up shop right outside of the hotel restaurant so we ended up being badgered to buy expensive badly made tat on our way into and out of breakfast and for most of the day around the pool. This wasn't the hotel shop trying to do more trade but basically beach boys trying to sell carvings and headscarves. It really was outrageous that the hotel allowed their guests to be bothered this way actually inside the hotel grounds!
The restaurant also has a dress code that isn't advertised in either the brochure or Baobab hotel information packs (again its the Kole Kole restaurant). They don't allow any form of shorts so I was refused entry wearing three quarter length tailored cotton shorts so I ended up wearing my jeans for the week. Most of the blokes in the restaurant seemed to be wearing the clothers they had travelled in and a few were even wearing track suit bottoms. Very upmarket. The food though really was excellent, easily the best all inclusive buffet we've had anywhere in the world.
One of the more dissapointing and upsetting aspects of the holiday was that we had things stolen from our room. Over the course of the week we had various non prescription medicines and toiletries taken from our room. It was only when we realised that we'd had about half a dozen different things taken by day 3 that we decided to report the thefts (if it had only been one item we couldn't have been sure if we'd just forgot to pack it!). The hotel manager initially tried to blame us for losing the things that had been taken, describing us as 'silly tourists' taking the things out of our room and losing them on the beach. It was only when we listed what had been taken that he tried another explanation. He changed his mind (about us losing the things) and said instead that we had left our patio door open and a monkey had stolen our things (I really am not making this up). Even though the medicines had been in a zipped toilet bag itself inside a zipped suitcase he still maintained that a monkey had taken the things from our room. I am sorry to say that the only explanation we can believe is that our room boy stole the missing items. It really upset my wife that someone had searched through our things and stolen them from us. Nothing taken was very expensive but that isn't really the point.
All in all, the hotel and the holiday was 'ok' at best. We paid less than half the brochure price and for the money I am loathed to complain too much (even with the petty thefts, closed restaurants and poor room facilities). It certainly was better value for money than a week self catering in Turkey (one of the alternatives offered by our travel agent at the time of booking). However, if we had paid full price we would have been very dissapointed. At full brochure price it's equivalent to decent islands in the Maldives or really good hotels in Sri Lanka, Borneo or India. We've stayed in all of those places and they really all were head and shoulders above both the Baobab and the Kole Kole. I cannot recommend the Baobab at full price, it just isnt worth it. The facilities are limited, the rooms are quite poor and the service is nothing special. Spend the same amount and go to the Maldives, India, or Borneo instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.