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“A lovely beach and hotel” 4 of 5 stars
Review of Diani Reef Beach Resort & Spa

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Diani Reef Beach Resort & Spa
4.0 of 5 Resort   |   Diani Beach Road, Diani Beach, Ukunda, Kenya   |  
Hotel amenities
Ranked #18 of 31 Hotels in Diani Beach
Dubai, Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A lovely beach and hotel”
4 of 5 stars Reviewed September 12, 2013

We went to Diani Reef with our 1 year old and 3 year old. They really catered well for the children, and prepared freshly made lunch for them everyday. The staff were very welcoming, helpful and sincere. The beach was one of the best I have been to in a long time. They catered exceptionally well for vegetarians, and food was yummy. However, I felt it was the same sort of food everyday for breakfast and dinner.

The hotel room was clean, but very out dated, and certainly in need of modernisation.

If you are travelling with young children like us, I would not recommend this hotel purely because of its location. It was far out from the airport (2 hour drive). leaving the resort to go anywhere not much fun as it takes over an hour to get to town, which is a long car journey for young children. You are better off staying in the North side of Mombassa.

I would consider going back to this holiday, but maybe when my children are in there teens.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, September 23, 2013
Dear Valued Guest,

It is great to know that your stay with us was a good one and my team and I really appreciate your feedback which will go along way in encouraging us to keep up with the same spirit. Your comments on the way your children were catered for, staff being welcoming, helpful and sincere, best beach and tasty food are well appreciated while the issue of repeation in food offered has been noted and worked on with different weekly menus introduced as we also plan on how to address the issue of renovation.
We will really be honoured to have you back with us and make Diani Reef Beach Resort & Spa your home away from home and appreciate your willingness to patronize us again in future.

Rgds,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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573 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Mombasa, Coast, Kenya
1 review
5 of 5 stars Reviewed September 2, 2013

My wife and I couldn't have asked for anything better. From the moment we drove up to the gate, the reception, the check-in, the room, the facilities, the food, the ambience, the sheer flawless hospitality.......we only broke down in tears as we left!!! :)

I would recommend Diani Reef Beach Resort & Spa to ANYONE and EVERYONE!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, September 10, 2013
Dear Valued Guest,

It is great to know that your stay with us was a memorable one and my team and I really appreciate your feedback which will go along way in encouraging us to keep up with the same spirit. Your comments on the flawless hospitality from gate reception, check in, room, food, facilities are well noted.
We will really be honoured to have you back with us and make Diani Reef Beach Resort & Spa your home away from home and appreciate your willingness to be our Ambassador.

Rgds,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed August 26, 2013

It was a wonderful and natural place to be.From the environment,the steward and to to the cuisine was something one would wish to go back there and stay as long as it takes.The hotel rooms were spotless, and came with a fabulous welcome pack of fruit on our arrival.

Room Tip: The first floor will give you a good view of the scene
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, September 10, 2013
Dear Valued Guest,

It is great to know that your stay with us was a natural and cool one and my team and I really appreciate your feedback which will go along way in encouraging us to keep up with the same spirit. Your comments on the quality of food will be shared to our kitchen team, the cool environment, spotless room welcome pack of fruits on arrival is well noted.
We will really be honoured to have you back with us and make Diani Reef Beach Resort & Spa your home away from home.

Rgds,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
4 of 5 stars Reviewed August 20, 2013

Diani reef was a really nice and quiet place for our honeymoon that our travel agency proposed when we were looking for something affordable and nice. We were welcomed at the reception with a glass of juice and for diner we were given a congratulation cake that was too big for my husband and I but we really appreciated the gesture.

For their dinner buffer MY OH MY it was really really nice, i kept on going to serve myself all the different food to make sure that i don't go home without a taste of each. I really enjoyed my stay that

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 24, 2013
Dear Valued Guest,

It is great to know that your honeymoon stay with us was a wonderful one and my team and really appreciate your feedback which will go along way in encouraging to keep up with the same spirit. Your comments on the quality and variety of food will be shared to our kitchen team, the warm welcome at the reception and the congratulatory cake for your honeymoon appreciation is well noted.
We will really be honoured to have back with us and make Diani Reef Beach Resort & Spa your home away from home.

Rgds,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 7, 2013

We stayed at Diani Reff during a 2 week sarari holiday to Kenya. We stayed in the resort for 11 nights, and spent the other 3 on safari. The hotel rooms were spotless, and came with a fabulous welcome pack of fruit on our arrival. On the first night there was an issue with my air conditioning system leaking, but i was moved straight away and they could not have been more apologetic. The food was of a very high standard, in both the buffet restaurant and the other restaurants (you have to pay a premium for these restaurants). The staff could not have been more attentive and friendly, they really made our holiday very special.
The only downside were the monkeys, who if you give them a chance will enter your room. So keep the balcony doors closed!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 17, 2013
Dear guest,

Thank you for your nice review of our property. I and the service team appreciate them especially on the clean and spotless rooms & high standards of food offered. Regarding the monkey menace, we are looking at ways of keeping them away from guest areas so that our guests can be more comfortable.

Regards,

The General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2013

Cant really say enough about this hotel apart from the fact that we will be returning at some point. Rooms were clean and all hotel staff were friendly and helpfull.

The beach is second to none in size and cleanliness , with the brochure pictures if anything not doing full justice to how good it is.

I was able to stay in the sun for longer than I usually can because the strong breeze makes it feel cooler than it actually is in temp....but Beware as you will burn if not covered in factor 20 minimum.



ALL I CAN SAY NOW IS GO AND FIND OUT YOURSELF!!!!

Room Tip: we stayed in a junior suite, simply superb!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 17, 2013
Dear guest,

Thank you for your nice review of our property. I and the service team appreciate them especially on the cleanliness of rooms and staff friendlyness. Regarding the brochure not doing good justice to us, we are already working on the new designs for both our website and the ebrochure to be completed in due course.

Regards,

The General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 24, 2013

We spent two nights at Diani Reef prior to moving to a different hotel.

The rooms were clean, however, the bathroom is in need of renovation. The service was amazing as well as the food. The breakfast spread was excellent although only open until 9.30am!

The beach was clean and one of the best spots along this stretch.

The senior management were always visible and speaking to the guests. Will return in the near future however please can the bathroom be updated to modern standards!

Room Tip: Sea Facing rooms on the top floor
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 12, 2013
Dear Valued Guest,
Thank you for your very encouraging review on our resort and wish to assure of our commitment in continuing with the same spirit of offering the best service to all our guests. Your positive feedback on clean beach, amazing service and food, breakfast spread & Management presence felt are noted with appreciation and the same will be shared to all our team members.
Also noted is your feedback on the bathroom modernization and all effort and planning towards achieving the same in progress.

Kind Regards,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diani Reef Beach Resort & Spa

Address: Diani Beach Road, Diani Beach, Ukunda, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Diani Beach
#6 Spa Hotel in Diani Beach
#12 Luxury Hotel in Diani Beach
#16 On the Beach Hotel in Diani Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diani Reef Beach Resort & Spa 4*
Number of rooms: 143
Reservation Options:
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Also Known As:
Diani Reef Beach Hotel Ukunda
Diani Reef Beach Resort And Spa
Diani Reef Grand Ukunda

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