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“Simply natural and cool place” 5 of 5 stars
Review of Diani Reef Beach Resort & Spa

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Diani Reef Beach Resort & Spa
4.0 of 5 Resort   |   Diani Beach Road, Diani Beach, Ukunda, Kenya   |  
Hotel amenities
Ranked #15 of 31 hotels in Diani Beach
Nairobi, Kenya
1 review
“Simply natural and cool place”
5 of 5 stars Reviewed August 26, 2013

It was a wonderful and natural place to be.From the environment,the steward and to to the cuisine was something one would wish to go back there and stay as long as it takes.The hotel rooms were spotless, and came with a fabulous welcome pack of fruit on our arrival.

Room Tip: The first floor will give you a good view of the scene
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, September 10, 2013
Dear Valued Guest,

It is great to know that your stay with us was a natural and cool one and my team and I really appreciate your feedback which will go along way in encouraging us to keep up with the same spirit. Your comments on the quality of food will be shared to our kitchen team, the cool environment, spotless room welcome pack of fruits on arrival is well noted.
We will really be honoured to have you back with us and make Diani Reef Beach Resort & Spa your home away from home.

Rgds,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
Nairobi, Kenya
1 review
4 of 5 stars Reviewed August 20, 2013

Diani reef was a really nice and quiet place for our honeymoon that our travel agency proposed when we were looking for something affordable and nice. We were welcomed at the reception with a glass of juice and for diner we were given a congratulation cake that was too big for my husband and I but we really appreciated the gesture.

For their dinner buffer MY OH MY it was really really nice, i kept on going to serve myself all the different food to make sure that i don't go home without a taste of each. I really enjoyed my stay that

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 24, 2013
Dear Valued Guest,

It is great to know that your honeymoon stay with us was a wonderful one and my team and really appreciate your feedback which will go along way in encouraging to keep up with the same spirit. Your comments on the quality and variety of food will be shared to our kitchen team, the warm welcome at the reception and the congratulatory cake for your honeymoon appreciation is well noted.
We will really be honoured to have back with us and make Diani Reef Beach Resort & Spa your home away from home.

Rgds,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 7, 2013

We stayed at Diani Reff during a 2 week sarari holiday to Kenya. We stayed in the resort for 11 nights, and spent the other 3 on safari. The hotel rooms were spotless, and came with a fabulous welcome pack of fruit on our arrival. On the first night there was an issue with my air conditioning system leaking, but i was moved straight away and they could not have been more apologetic. The food was of a very high standard, in both the buffet restaurant and the other restaurants (you have to pay a premium for these restaurants). The staff could not have been more attentive and friendly, they really made our holiday very special.
The only downside were the monkeys, who if you give them a chance will enter your room. So keep the balcony doors closed!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 17, 2013
Dear guest,

Thank you for your nice review of our property. I and the service team appreciate them especially on the clean and spotless rooms & high standards of food offered. Regarding the monkey menace, we are looking at ways of keeping them away from guest areas so that our guests can be more comfortable.

Regards,

The General Manager
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Oslo, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2013

Cant really say enough about this hotel apart from the fact that we will be returning at some point. Rooms were clean and all hotel staff were friendly and helpfull.

The beach is second to none in size and cleanliness , with the brochure pictures if anything not doing full justice to how good it is.

I was able to stay in the sun for longer than I usually can because the strong breeze makes it feel cooler than it actually is in temp....but Beware as you will burn if not covered in factor 20 minimum.



ALL I CAN SAY NOW IS GO AND FIND OUT YOURSELF!!!!

Room Tip: we stayed in a junior suite, simply superb!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 17, 2013
Dear guest,

Thank you for your nice review of our property. I and the service team appreciate them especially on the cleanliness of rooms and staff friendlyness. Regarding the brochure not doing good justice to us, we are already working on the new designs for both our website and the ebrochure to be completed in due course.

Regards,

The General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 24, 2013

We spent two nights at Diani Reef prior to moving to a different hotel.

The rooms were clean, however, the bathroom is in need of renovation. The service was amazing as well as the food. The breakfast spread was excellent although only open until 9.30am!

The beach was clean and one of the best spots along this stretch.

The senior management were always visible and speaking to the guests. Will return in the near future however please can the bathroom be updated to modern standards!

Room Tip: Sea Facing rooms on the top floor
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 12, 2013
Dear Valued Guest,
Thank you for your very encouraging review on our resort and wish to assure of our commitment in continuing with the same spirit of offering the best service to all our guests. Your positive feedback on clean beach, amazing service and food, breakfast spread & Management presence felt are noted with appreciation and the same will be shared to all our team members.
Also noted is your feedback on the bathroom modernization and all effort and planning towards achieving the same in progress.

Kind Regards,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 3, 2013

This is a very nice place to go when you want to just relax. The staff are pleasant and the food is really nice. They have special theme nights you should try. The swimming pool has a very nice pool bar and there is always a life guard around. You should also try the burgers, yum!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 12, 2013
Dear Guest,

I wish to take the opportunity to thank you for taking your time to give feedback about your saty with us during your last visit. My team and I are glad that your experience with us was positive and especially on pleasant staff and nice food in particular the burgers. The same will be coomunicated to all so that we keep up with the same spirit so that we continue making all our guests experience to be memorable & comfortable.

Kind regards,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nairobi - lon not found.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 14, 2013

This is a huge resort stays in a very nice place with stunning view.

The staff is very friendly and efficient, I still remember some names like Mareen at the Kids club, Hamadi at the Restaurant, Celestino at the Front Beach Bar. The lounge is big and luminous, the food in the restaurant is good especially the Asian section.

As said, the resort is very big with a large number of rooms to manage, I believe the management has a huge quantity of things to deal with everyday. There are some issues need to be improved:

- All the ramps are without handrails and are quite dangerous as they are not evident, no one reminds you to mind your step and it is risky to fall anytime if you don't pay attention.
- The lift is used only for staff and it's not so friendly for family with strollers or handicap with wheeling chair or simply if you have heavy luggage you will need some help from the staff.
- The water in the bathroom is often brown!
- The door lock didn't work all the time and we often have to ask for support. I thing the system should be changed but it will require a lot of money.
- There is only 1 cleaner for each floor and there are so many rooms to clean, so at 12.30 when we finished the lunch and the kids need to have a rest, our room was not cleaned yet so we had to waited at the pool until the cleaner finish our room or asked her/him to come back later.
- The beach is not so clean and has a lot of seaweed. I found an old flip-flop floating in the water and brought it on the shore. I told a guy (who seemed to be a supervisor of the staff who work in the garden passing by) that I found some garbage and showed him, he just walked away without saying anything. I don't know if he cared much about keeping the beach clean or not.
- The beverage in the hotel is quite expensive and cost almost 3 times more than price from supermarket, while guest is not allowed to take in any kind of beverage. This is why most people who commented here were not so happy. I think the management could think about other ways to offer to the guests like pay 3000 shillings/day and get ALL-YOU-CAN-DRINK, for example.
- The management could also think about different packages options, like package for elder people who spent a month in the resort, package for couple, for people from NBO, for family with kids, for groups, ect.
- The shows at 9PM are interesting but I saw very few persons asked for drinking. I suppose because of the prices for beverage, the location (it is very windy) and the show (short, 30 mins) so people that walked in late for seeing the last mins of the show then go away.

Despite all of that, we did like a lot the swimming pool and the Asian food in the restaurant.
We would come back to these place again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DRBRS, General Manager at Diani Reef Beach Resort & Spa, responded to this review, August 8, 2013
Dear Guest,

Thanks for taking your time to give a review on our resort/property. The entire team has taken the raised issues into consideration and all effort has been put so as to address the same. We will be glad to have you staying with us during your next visit and assuring you of best service.

Rgds,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Diani Reef Beach Resort & Spa

Address: Diani Beach Road, Diani Beach, Ukunda, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Diani Beach
#7 Top resorts Hotel in Diani Beach
#13 On the Beach Hotel in Diani Beach
#13 Luxury Hotel in Diani Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diani Reef Beach Resort & Spa 4*
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Also Known As:
Diani Reef Beach Hotel Ukunda
Diani Reef Beach Resort And Spa
Diani Reef Grand Ukunda

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