We had stayed at this hotel in early 2011 and had a good enough experience to want to come back in December 2012. It has everything going for it - and we were hoping for what we remembered from our earlier trip - good, clean rooms; good food; and a friendly staff. We wish we hadn't returned.
For the price we paid (almost US$ 300 per couple per night on half board), the rooms were run down and had a strange smell of damp the entire trip. The air conditioning did not work well - we had it on 15 degrees Celsius, but it felt like a sauna the entire time. We complained and the repairman came quickly enough, but didn't solve the problem. The tub and the toilets in all three rooms our party occupied were stained and worn out, and the linen and room towels all had stains! Sometimes the sheets would actually be damp! The pool towels didn't smell fresh at all - almost like they were just left out to dry and recycled.
On arrival, the lady who helped us check-in (Suzan) was very rude, abrasive, and made us feel very unwelcome. We observed on at least two occasions during our stay other guests complaining to her about various issues, and she was very confrontational and unwilling to help, and always argued back.
The main pool is super noisy, with people playing water polo and other games, which is fine as it is a family hotel, and in theory because there is another "quiet" pool. However, the "quiet" pool only has two sunbeds surrounding it, and when we requested more sunbeds, no one brought them for us.
The food was a disaster. We ordered at the Fin's restaurant on our first day, and between six of us, not a single meal was nice. Add to that, each dish was super pricey and not generous for the price. The dinner included as part of the half-board package was average - very repetitive and very stingy on seafood.
We had to pay a new year's eve supplement of around US$140 per person for a buffet dinner with entertainment. The food was actually good, and generous, but the entertainment was substandard. Overall not worth that amount.
Will not be coming back. Much better, more reasonable options in Diani.
- Also Known As:
- Diani Reef Beach Hotel Ukunda
- Diani Reef Beach Resort And Spa
- Diani Reef Beach Hotel
- Diani Reef Grand Ukunda
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