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“A GOOD BUSINESS CONFERENCE HOTEL” 4 of 5 stars
Review of Leisure Lodge Beach and Golf Resort

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Leisure Lodge Beach and Golf Resort
4.0 of 5 Resort   |   Ukunda, Diani Beach Rd, Diani Beach, Ukunda 80100, Kenya   |  
Hotel amenities
Ranked #20 of 31 Hotels in Diani Beach
Mombasa, Coast, Kenya
Top Contributor
55 reviews 55 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“A GOOD BUSINESS CONFERENCE HOTEL”
4 of 5 stars Reviewed February 16, 2014

This hotel is situated in Diani beach,which is approx 30 Kilometres south of Mombasa.One has to cross the Likoni channel using a ferry.I found ferry queue waiting time reasonable(15minutes).The road is all weather tarmac upto the hotel.Check in was swift with a welcome traditional swahili coconut juice.Security was perfect.Conference delegates were also received with the traditional Digo dance troupe.I spent 2 nights here.Meals excellent with variety and service was always swift with a smile.Conference facilities well set up and wifi signal was strong throughout my stay.Rooms clean and airconditioning excellent.Toiletries provided were adequate.There were plenty of tourists from Europe but this did not negatively affect service.There also several swimming pools with various games for the hotel guests.The downside:there were tv in rooms but not the flatscreen which has a better resolution.All in all,I found the hotel to be very good.

Room Tip: choose the sea facing rooms
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leisure Lodge R, General Manager at Leisure Lodge Beach and Golf Resort, responded to this review, March 19, 2014
Dear Munir,

It is a pleasure to read your comments and we feel deeply enthused and encouraged to even go an extra mile to make sure all our guests moments are turned into lasting memories.

We are in the process of replacing all the remaining old TVs with the modern flat screen ones.

looking forward to welcoming you back to our sunny side of paradise.
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145 reviews from our community

Traveler rating
    56
    43
    24
    13
    9
See reviews for
30
49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Nairobi, Kenya
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 12, 2014

I stayed at this hotel on the first weekend of Feb for a friends wedding.
The stay was ok. when we arrived, our room was given away to someone else, even though there were welcome packs and it took half an hour for us to get our room. when we got there, it wasnt prepared and someone was fixing the mini fridge and a few minutes later someone came to change the batteries for the remote. Our shower head wasnt fixed properly and when we first switched it on the whole bathroom got wet as the water was pouring above the curtain shower and not into the basin. that night our bathroom has lots of ants and a dead cockroach. not the best thing to have in your bathroom. the room otherwise was good and clean. our balcony light wasnt working and even though we complained on the first day it wasnt fixed for the entire stay. I had ordered for a spoon from the reception, but they told me to go to the restaurant - which was a bit far to get one otherwise I will be charge room service. - first I have ever heard of.
the food was good - as the wedding guests had a different menu.
personally i think the hotel was a bit too large for everyone to be together and enjoy the wedding together. the pool was quite icky as there were lots and lots of insects - looked like it hadnt been cleaned and there was a small baby snake too.
however, i must commend the service of the waiters and the security. my purse was left on the bed and they counter checked everything in it - which was a bit surprising - and put it in the safe. they shouldve have left a note sayig they did that as i was quite panicky when i didnt see my purse. but thankfully they kept it safe and all was intact.

Room Tip: try get the villa
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  • Stayed February 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leisure Lodge R, General Manager at Leisure Lodge Beach and Golf Resort, responded to this review, March 18, 2014
We have taken your comments with great concern and taken aback that you went through such an experience but you still enjoyed your stay. We took your comments seriously and rectified all the shortfalls. Your candid and honest observation has helped us put measures that will eradicate such poor service. We always stive to give better service and also admit when we are at fault and quickly offer solution to make up for it.

We thank you most sincerely for your invaluable feedback.
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London, United Kingdom
Top Contributor
54 reviews 54 reviews
42 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 8, 2014

Stayed for 2 nights on a Destination wedding invited by a very close friend . The superior Rooms facing the sea were excellent. The beach was clean . Breakfast both continental and vegetarian ( wedding guest only) was excellent. all wedding venues and food was excellent with attention to detail. The manager Mr Executive director Mr. Mutua an old friend personally greeted and also arranged for transport to the Ukunda airstrip for our flight back to Nairobi.


It is the best 2 nights i have spent in many years at Leisure Lodge Hotel. Highly recommended .

Room Tip: Superior rooms facing the sea are best rooms.
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leisure Lodge R, General Manager at Leisure Lodge Beach and Golf Resort, responded to this review, March 18, 2014
It is very satisfying to realize that you were taken good care off during your recent stay with us. Weddings have become very popular at Leisure Lodge Resort chiefly because of our attention to details which we execute precisely as instructed by the customer.

We will endeavour to uphold our standards and obviously be sensitive to all comments that are put forward bad or good.

Once again receive our sincere thanks and we look forward to being of great service to you in the near future.
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Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed January 13, 2014

The waiters and waitresses were the best, thank you all for the hard work.
the pool assistants were also the best!
the cooks were amazing, nice variety of food everyday!
Not forgetting JOHN, the best Executive Director ever.
thank you Leisure lodge staff, you made our xmas memorable.

Wish you all the best
we were residents of D5, xmas and New Year.

Room Tip: Ask for the Premier Rooms!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leisure Lodge R, General Manager at Leisure Lodge Beach and Golf Resort, responded to this review, January 21, 2014
Happy New Year!
We are extremely encouraged to learn that we actually met or even exceeded your expectation during your recent stay with us.

We had deliberately prepared a solid programme for the festive period and made sure we executed it meticulously with precision. We also realised that this time we were a notch higher and corrected on our last year's mistakes as appraised by our esteemed guests. We will certainly endeavour to play our part and deliver unwavering customer service and attention at all times.

Once again, thank you most sincerely for your commendation and we look forward to welcoming your again to our "sunny side of paradise"
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Buffalo, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2014

Just had a wonderful 5 nights (6days) at this hotel. Food was excellent and a lot of variety. The management was attentive and ensured that we had a good time. The whole staff was excellent from the waiters, to the beach attendant to the housekeeping. The beach was fantastic and as expected. The new - years eve party was super! They even had a special celebration of my sisters birthday and this was in style. The welcome on arrival and the send off on departure was friendly and joyful with song and dance.

Room Tip: ask for Premium rooms with ocean view - these are in Block, A, C, B, D. The best rooms are in C - an...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leisure Lodge R, General Manager at Leisure Lodge Beach and Golf Resort, responded to this review, January 6, 2014
Dear Romanth

Happy New Year!

Thank you for having stayed with us at the close of 2013 and celebrating with us the new year 2014. We have noted your commendation and we will certainly ensure that we give good service to our esteemed guests like we did to you.

We have received quite some accollades for the new year's celebration and we are glad that we met the anticipated satisfaction.

We look forward to welcoming your again to our resort and wish you a glorious year 2014

Thank you most sincerely.
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Nairobi, Kenya
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 7, 2013

I always knew this hotel as a prestigious one, and was quite excited to learn that I was going to spend a night here. I guess over the years, the sheer size has overwhelmed the management, it's in a bad shape and needs urgent renovations. My bathroom was extremely dirty, tiles had scum!, the taps were rusty, and generally looked like more attention needed for. The housekeeping department. I hope the management are seriously thinking of renovating the badly off units,this can be done in bits so the costs don't weigh the operations down. Service was otherwise ok

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leisure Lodge R, General Manager at Leisure Lodge Beach and Golf Resort, responded to this review, December 17, 2013
Dear Lilian,

May I thank you for have had confidence in us and chose to stay with us. We have noted your comments with a lot of appreciation and even ackowledge with great thanks your advise on renovation plan.

We have planned for renovation which should start beginning of next year and will be done in phases to uplift the standards. We also curry out continuous in-house trainings to enhance service delivery to our esteemed guests.

Your comments have been taken and we will ensure to appropriate measures are taken to safeguard our standards.

Once again may I thank you most sincerely and look forward to welcoming you again at Leisure Lodge Resort.
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Sofia, Bulgaria
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 9, 2013

The place is nice, the garden maintained, but the rooms are in poor condition. Urgent need of an overhaul. The price is too high for what is offered. Leaving the hotel made ​​us pay again all drinks that we had already paid the waiters.A gentleman introduced himself as "nigjt manager" said Believe me you will investigate the case and will pay you back. Already fifth day no trace of him. The hotel did not meet our emails. In conclusion I can say ... terrible!

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leisure Lodge R, Front Office Manager at Leisure Lodge Beach and Golf Resort, responded to this review, October 26, 2013
Dear Sir,

We appreciate your comment and appropriate action plan will be put in place to ensure such incidents or misunderstanding does not arise.
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Additional Information about Leisure Lodge Beach and Golf Resort

Address: Ukunda, Diani Beach Rd, Diani Beach, Ukunda 80100, Kenya
Location: Kenya > Coast Province > Ukunda > Diani Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Diani Beach
#7 Top resorts Hotel in Diani Beach
#14 Luxury Hotel in Diani Beach
#17 On the Beach Hotel in Diani Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Leisure Lodge Beach and Golf Resort 4*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome to Leisure Lodge Beach,Golf and Conference Resort, situated directly at the beautiful Diani beach!Our attentive team will make your stay most memorable and unforgettable!The Resort is situated 38 km south of Mombasa on a coral cliff offering you breathtaking views of the Indian Ocean. Surrounded by a 10000 square meter large tropical garden, you will find the perfect place to relax and to enjoy your privacy. The hotel and the Bustani Club offer a 600 meter long, gorgeous beach with fine white sand.The Leisure Lodge Beach & Golf Resort is also the only top hotel at the Kenyan south coast with its own golf course! The hotel and Bustani Club offer first class accommodation, animation and relaxation, surpassing the expectations of its guests.A shuttle service is available to the center of Mombasa at an extra charge, and in addition to this, a taxi service at the hotel is at your disposal.The train station is about 35 km and the airport about 42 km away from the hotel. In walking distance or within a short taxi drive are shopping facilities, bars, restaurants, discos and banks with ATM's. ... more   less 
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Also Known As:
Leisure Hotel Diani
Leisure Hotel Beach

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