First the good part; the rooms were very nice (size, furnishings, views). The hotel is beautiful, their pools are very nice and the views of the ocean are great. The spa is nice for a massage with views that look over the ocean.
Unfortunately the service, experience, and management is awful. I recently stayed for 3 nights after being on safari. I was so disappointed. To start the hotel got both my transfers botched up which they were responsible for handling. The buffet is poor, plenty of the cheap stuff but very low quality meat and what is nice they were very slow to replace. I also experienced some of the same issues that other reviewers noted with the pool staff. Very tough to get any type of service....particularly a drink. I had ordered a margarita, which was the equivalent of ~$10 and got a half empty glass of warm mix with no tequila. Lastly I booked a snorkeling tour through the hotel which was a complete waste of money and time. Could not believe that a hotel of this alleged calibur would have tour operators that are that awful. The boat was a shanty, the operators were of questionable integrity, and the experience was a disaster.
Lastly, as is mentioned by many of the reviews and is also evident by the responses by them to some of the reviews, is that the management could not care less about customer satisfaction. Complaints were brushed aside, lack of service they just basically agreed with the complaint but did nothing about it. It's ashame because the physical resort is very nice.
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