I will start with the good stuff. The resort is in a beautiful location and spread out without interfering with the nature around it. There was a lot of thought put into the design of the property and general maintenance is very good. In theory, the resort also contains all of the options you can think of such as tennis, golf, a beautiful beach, great swimming pools, great facilities for children, etc.
So where do the problems start? The arrival to the location is difficult, especially if you fly into the Athens airport and take the 4 hour drive which starts to resemble a roller coaster ride after the first two ours.
We arrived at our room where the air conditioner was not working and there was no hot water. It was all fixed the next morning but we received no compensation for this. Nobody seemed to have thought this was a big problem.
The biggest problem was that when you arrive in off season, half of the facilities are closed. For example, at lunch time there are only two-three restaurants open, so if you are enjoying the water park at one end, you have to leave it all and walk for 15 minutes to get to another restaurant, not easy with little kids.
In addition, it seems someone invested a lot of time and effort in writing the rule of the place, but then left the work to employees without a very active management. For example, if tissues run out in your room, it was not filled automatically. Or if you ask for a buggy ride to the room at night, the driver did not remember where our room number was and asked us "if we knew?"
In addition, despite the large number of restaurants the food was average, except for the Italian restaurant which was very nice, but then again, who knows since half the restaurants were closed.
In summary, this is like a student with great potential that was not fulfilled.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 9, 2012
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Thank you for your kind words about our tennis courts, our two golf courses, Dunes beach, our swimming pools, and Cocoon and Sandcaste! I am very pleased to let you know that very shortly the new highway will be completed and the estimated time to reach the resort from Athens will only be 2.5 hours by car. There will be also many new flights added to Kalamata airport for next year on Aegean Airlines, Airberlin and Easyjet to name a few….. Please accept our apologies for the problems in your room the first night. We have at times isolated interface issues with TVs while Air Conditioning is very rarely inoperative and surely an exceptional occurrence . Please kindly take note that we closed as planned The Romanos, a Luxury Collection Resort, on September 30th to concentrate the Operations on The Westin, hence the gradually lesser Food & Beverage outlets. During your stay though; there were still plenty of dining options at 1827, Morias, Flame, Da Luigi, The Diner, Souvlakerie, Pero, Barbouni, and In Room Dining. I hope that you will visit us again soon.
Complex General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.