This hotel is so physically beautiful and so well planned that I think almost anyone would enjoy staying here. We stayed in the newer building and the room was very large and very comfortable. Inside the door was a vestibule with hooks and a bench for outerwear and shoes, just like coming into your own home. (I love hooks) The hotel thoughtfully provided nice tote bags that came in handy on a trip to the grocery store and to lug our ski boots one day.
One of my favorite things is a toasty warm bathroom in a cold place and the radiant under floor heating always ensured warm feet. Heated towels rack, gorgeous fixtures. (you won't want to leave the bathroom!) The plentiful toiletries were way too strong smelling for my personal liking.
Our room had a nice seating area and a door leading outside to a private table and chairs overlooking the ski center and the mountains. Photos can not really give you a sense of just how great it is, how lovely the views are and how convenient the ski center is. After arriving, we walked over, rented equipment and that was that! We did purchase our trail passes at the hotel during check in; very simple, very convenient, a very good system.
The dining room was lovely and the first course salad bar (salad room!) offered many choices of almost anything you could imagine. The food was very good, again, there was something for everyone and menus changed daily. It was wonderful to have a glass of wine and then not have to worry about driving. One night's menu featured "The Big Cake Buffet," see the photo.
The hotel is 96% perfect and the last few % are mostly me being picky. wifi, hmmn... okay we are used to faster instant everything. The outdoor pool was just warm enough to allow one to be outside in but a lot of it is taken up by an odd bubbling bench along one side so actual swimming isn't possible. Plus, due to its size and popularity, it gets a bit crowded, even more so when the children flock in. The bench gets crowded although I think it is a cultural thing to want to sit in tepid bubbles, warmer than tepid, really, but not super warm.
The indoor pool was deserted; I think because it wasn't quite warm enough to be enticing. (the indoor pool where I swim in winter is kept at home is 83 degrees, so I am more used to that and I do think that is a fairly normal indoor pool temp in the US) One cultural difference that I will never understand is the European penchant for sitting around indoors, in public spaces, in bathing suits, on chaises or circular beds, reading or sitting and being. The rooms surrounding the pool and saunas were always full of people relaxing like this. Lolling. (bemusing)
The following were annoyances: one evening the turndown staff neglected to check the toilet paper and tissue box in the bathroom: both had run out. (should not happen in any hotel but especially not in one of this caliber) Or, the fact that we were not reminded upon check-in that we had paid for "half board", which we did not remember and therefore missed our first dinner, having gone elsewhere for dinner instead. Grievous was their reluctance (outright refusal at first) to accept American Express upon checkout when that had been one of our booking criteria.
However, the place is wonderful and so is the staff. We truly enjoyed our stay so much so that we plan to return.
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