I booked Aldwark Manor for a 2 night break to celebrate my partner's birthday. When we arrived we were impressed with the drive up and the main entrance to the hotel. The receptionist was welcoming and friendly. However when we opened the door to our room, we were really disappointed. The room, which was in the old manor part of the hotel was extremely small and dated. The bathroom door didn't have a lock on and smelled very damp. The bathroom floor resembled that of my old high school PE changing rooms. Having spent 10 minutes in the room, we decided to ask at reception if there were any other rooms available. The reception manager was lovely and very accommodating. She showed me a couple of alternatives which resulted in us being moved to a more modern room in the newer part of the hotel.
That evening we decided to have a drink in the bar before heading to the restaurant to eat. The barman in the squadron bar was very friendly and polite. The food in the restaurant was alright but was very expensive for what we got (£15 for fish & chips and £18 for lamb). The second night we ventured to the local pub, The Aldwark Arms, the food here was much nicer and slightly cheaper although lacking any atmosphere.
The lesuire facilities here are ok but not what I'd expect of a 4 star hotel. The changing rooms and poolside were dirty and the settees in the waiting area were dirty and worn. During our stay we booked spa treatments at the nearby Oulton Hall in Leeds, also a 4 star hotel. I was so glad we booked there instead of Aldwark Manor as the two were poles apart in terms of cleanliness and luxury.
As it was my partners birthday I'd taken some champagne and flutes with me. I unpacked these and left them on the side. When we returned to our room, our champagne flutes had gone. I phoned reception who sent up some more glasses but I was a bit concerned as to where ours had gone. The barman who brought the glasses assured me that housekeeping would not have taken the glasses, making me feel a little silly for asking! The next day on checking out I asked the receptionist if the housekeeping team had seen them and was told they had them in lost property. The receptionist tried really hard to find them and managed to get them back for us.
Overall, most of the staff were friendly and helpful but the hotel is tired and in need of updating. This feels more like an average 3 star hotel, not the luxury 4 star hotel that we were expecting.
- Official Description (provided by the hotel):
- Aldwark Manor Golf and Spa Hotel is located near York. It is nestled in a picturesque village in between York and Harrogate within the stunning North Yorkshire Moors. Even though this gem of a hotel makes you feel a million miles away, it is just a hop, skip and a jump away from the A59. What better way to take in the views than to play the 18 hole golf course? The challenging course is set amidst gorgeous rolling hills. This hotel is a real mix of old and new. With 54 individually designed bedrooms which are split between the modern contemporary wing of the hotel and the traditional Manor house. If you are staying on business then the hotel has 6 conference and meeting rooms for up to 240 people. What's more the superb grounds covering 100 acres are ideal for team building events. Indulge yourself with an array of treatments at the spa or build up a sweat in the leisure club. Finish off the day with a delicious meal in our award-winning Brasserie, or snack on a selection of tasty nibbles whilst overlooking the manicured golf course in either The Terrace or Squadron Bar. ... more less
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- Also Known As:
- Aldwark Manor Hotel Aldwark
- Aldwark Manor Yorkshire
- Aldwark Manor Hotel York