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“Beautiful, strange, interesting” 4 of 5 stars
Review of Mars Garden Wood Gotemba

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Mars Garden Wood Gotemba
4.5 of 5 Hotel   |   1089 Higashitanaka, Gotemba 412-0026, Shizuoka Prefecture   |  
Hotel amenities
Ranked #2 of 20 Hotels / Ryokan in Gotemba
4.5 of 5 stars 37 Reviews
1 review
4 helpful votes 4 helpful votes
“Beautiful, strange, interesting”
4 of 5 stars Reviewed December 2, 2013

We stayed here for our 15th anniversary, could not get a dinner reservation even though the dining rooms appeared empty. Check in was formal and much like sitting down to negotiate financing at a car dealership. There was no open hot spring in the room, instead a bathtub with hot spring water piped in. Lovely views of Mt Fuji, lovely grounds and the nicest people at the coffee shop. The rest of the staff could learn a great deal about warmth and friendliness from those ladies! Overall, way overpriced and formal, the beds were uncomfortable but the room was spotless and very nice. I would not visit again because every encounter with hotel staff was strange and way too formal in almost a condescending way.

Stayed December 2013, traveled as a couple
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37 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2013

FABULOUS! If you are looking for a most relaxing weekend to spend this is the place! We only booked overnight regrettably. I made a special request for a twin room (w/c wasn't offered online; only double rooms) for my 2 adult sons when I booked and they upgraded my sons to a huge room w/ queen beds & a spectacular view of Mt Fuji w/o charge! Though our (my husband & I) double room was much smaller, it still had Mt Fuji as its beautiful view past the beautifully serene koi pond/ brook & rock garden/ town view! Queen-sized beds were ultra-comfortable, coffee & tea service in the room provided (Wedgewood china!); looked like a lovely spa (arrived fr our tour at 7pm & that was the last call) though their onsen (free use) was open till 12am. This was my very 1st time to try an onsen (Japanese traditional hot spring bath) theirs having some modern amenities, & I loved it! There was even a jacuzzi heated to the same temp as the hot springs! Also tried their sauna room & loved it as well!
Breakfast (at 2nd fl of Ginmeisui) was a feast for the senses whether Jap or Western! We had great coffee with delicious & light desserts, fresh strawberry shortcake & a fruity panna cotta at their Café Vert Feuille where the pastry chef delighted us further with free lemon macaroons! We weren't able to try their teppanyaki at the gr fl Ginmeisui but as early as 11-11:30am the resto was already filling up with all Japanese patrons, a sure indication to us that the food here must be good!
They also provided us w/ a free shuttle service to & from
Gotemba Outlets & to the bus station back to Tokyo!
My family loved the whole experience & we will definitely be back!

Stayed November 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London UK
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 24, 2013

Really nice comfortable hotel outside Fuji.
Modern and Japanese , only downside a poor breakfast for a westerner !
Staff excellent and very helpful in finding us a restaurant even tho we arrive very late

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mars Garden Wood Gotemba

Address: 1089 Higashitanaka, Gotemba 412-0026, Shizuoka Prefecture
Location: Japan > Chubu > Shizuoka Prefecture > Gotemba
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites
Hotel Style:
Ranked #2 of 20 Hotels / Ryokan in Gotemba
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mars Garden Wood Gotemba 4.5*
Number of rooms: 61
Official Description (provided by the hotel):
Mars Garden Wood Gotenba promises its guests relaxing spa treatments, a hot spring bath and karaoke rooms, only a 10-minute drive from Gotenba Premium Outlet. It has a lush garden, a sauna and 2 restaurants. Rooms offer free wired internet, and some boast a hot spring bath. Gotenba Mars Garden is only a 15-minute drive from Hakone, while the exciting Fuji Safari Park can be visited a 30-minute drive away and Mount Fuji is a 40-minute drive. JR Gotenba Station is a 5-minute drive. Comfortable contemporary rooms are fitted with air conditioning, an HD flat-screen TV and a seating area. A safe, minibar and electric kettle are provided, and rooms feature electronic curtains. Beds are queen-size. A limited number of routers is available for free Wi-Fi. Gotenba Mars Garden Wood has a 24-hour front desk, which offers laundry services and luggage storage. The hotel has a library, while a souvenir shop, drinks vending machines and free parking are on-site. Restaurant Ginmeisui serves Kyoto-style traditional kaiseki meals and other Japanese cuisine for dinner, while Italian restaurant Fenice is open for lunch and dinner. Sweets Café Vert Feuille offers a selection of beverages and pastries, while at night drinks can be enjoyed at Bar Lounge. ... more   less 
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