We stayed here for our 15th anniversary, could not get a dinner reservation even though the dining rooms appeared empty. Check in was formal and much like sitting down to negotiate financing at a car dealership. There was no open hot spring in the room, instead a bathtub with hot spring water piped in. Lovely views of Mt Fuji, lovely grounds and the nicest people at the coffee shop. The rest of the staff could learn a great deal about warmth and friendliness from those ladies! Overall, way overpriced and formal, the beds were uncomfortable but the room was spotless and very nice. I would not visit again because every encounter with hotel staff was strange and way too formal in almost a condescending way.
- Official Description (provided by the hotel):
- Mars Garden Wood Gotenba promises its guests relaxing spa treatments, a hot spring bath and karaoke rooms, only a 10-minute drive from Gotenba Premium Outlet. It has a lush garden, a sauna and 2 restaurants. Rooms offer free wired internet, and some boast a hot spring bath. Gotenba Mars Garden is only a 15-minute drive from Hakone, while the exciting Fuji Safari Park can be visited a 30-minute drive away and Mount Fuji is a 40-minute drive. JR Gotenba Station is a 5-minute drive. Comfortable contemporary rooms are fitted with air conditioning, an HD flat-screen TV and a seating area. A safe, minibar and electric kettle are provided, and rooms feature electronic curtains. Beds are queen-size. A limited number of routers is available for free Wi-Fi. Gotenba Mars Garden Wood has a 24-hour front desk, which offers laundry services and luggage storage. The hotel has a library, while a souvenir shop, drinks vending machines and free parking are on-site. Restaurant Ginmeisui serves Kyoto-style traditional kaiseki meals and other Japanese cuisine for dinner, while Italian restaurant Fenice is open for lunch and dinner. Sweets Café Vert Feuille offers a selection of beverages and pastries, while at night drinks can be enjoyed at Bar Lounge. ... more less
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