I stayed here for one night in June 2013, when my usual Hilton Doubletree in central London was full.
So let's start with the positives. This truly is a beautiful hotel, with fantastic rooms, every mod-con you could ask for, great bar, swimming pool, and the list goes on. Even something I have never seen before, a TV in the walk in shower complete with waterproof remote!
However, I think it is let down by poor service and poor attention to detail. Some examples:
1. In the gym, 3 of the first four machines I tried were out of order.
2. The receptionist at check-in was abrupt to the point of almost being rude
3. Fantastic Peter Thomas Roth toiletries in the bathroom but no body cream?
4. No free wifi?
5. Beautiful cocktail bar but no nuts!
6. No complimentary water in the rooms
7. Ordered a soft boiled egg at breakfast it came hard. How difficult is it to boil an egg?
8. Swimming pool closed for maintenance ( to be fair it did reopen later in the evening)
So in my view a hotel with great potential but let down by attention to detail
- Official Description (provided by the hotel):
- Playful Luxury – just another way of saying charm and elegance with a flair of fun, which is just the ambiance you will find at Hilton London Syon Park. Old world elegance meets contemporary finesse, brimming with state of the art conveniences, eliminating barriers and boundaries and adding depth and design to experience. Conveniently located near Central London where luxury service revolves around your business and leisure requirements. Whether you’re dining, discovering, meeting or escaping, the Hilton London Syon Park, makes it easy to experience first class service in the centre of it all. ... more less
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