Reception was friendly and very helpful, sometimes you needed to advise on solutions to a problems like changing rooms for us. All their staff seems to have a lot of problems with English, and even some French. The maids cleaning the rooms are very picky with their gifts, she left a gift of reading glasses in my room, she could have given to people that might have need of them.
The rooms were small, and so were the bathrooms. The rooms are always clean and tidy, you only get 1 bottle of water and nothing else, even if you ask.
The beach is beautiful, very hard to walk on, especially if you have difficulties walking. The waves are very high and dangerous for any child or invalids, you can go to Playa Sirena. But be careful, get in front of the line to and from the boat, Stay in line, even when they tell you it would be only fifteen minutes till the next boat, when actually five minutes. Then coming back to the marina for the bus, the boat was a half an hour late to pick us up, then the busdriver refused any passengers, the tram driver refused us , but all of a sudden the taxis started arriving. If you do go make sure you have 2 pesos per person for the taxi. I was so incensed with this event, I went directly to the reception and demanded to see the manager, instead I got the customer service office, the ladies were very patiently listened to me with our limited language with each others tongue. They made me feel that my feelings were important to them and they tried to fix it.
The buffet and the International restaurant were terrible. I never had so much eggs at breakfast before, but nothing was palatable. Some one sould take the salt barrel from all the restaurants, there's salt and pepper shakers on the tables, there were a lot of older tourists there, and even if people were all heathy, fit specimen, their blood pressure and water retention would be lethally tested after eating at any of their restaurants. The waiters in the buffet were wonderful, Gustavo even bought Ketcup for our breakfast out of his on pocket/
Mosquitoes galore, especially at nite, BRING the insect repellentsss. They fog the hotel twice when my friends and I were there, they must be using fake stuff, didn't work.
The representative from TMR was very abrupt and prejudice against anglos,was never at our hotel when she was suppose to be.
Can't believe this hotel is #1 out of 6 hotels in Cayo Largo, I would hate to see the other hotels.
- Also Known As:
- Sol Pelicano Cayo Largo
- Sol Pelicano Hotel
- Official Description (provided by the hotel):
- Located in Cayo Largo del Sur, in the Caribbean Sea. All Inclusive Four-Star Resort with 307 rooms. Its comfortable accommodations offer guests the chance to enjoy a peaceful and calm vacation. The property faces 600 meters of beach, famous for its perennially cool white-sand. Fun-packed recreation programs for both children and adults. Recommended for families.Guest Rooms307 rooms: 259 Standard, 36 Standard Ocean View, 12 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 2 Cafeterias, 2 Bars ... more less