We are a young couple from Canada. This was our 4th trip to Cuba and the most expensive hotel we ever have been to, so we expected something really amazing and were quite disappointed, especially at the very beginning. The check-in was awful! Receptionist named Kirenia was rude to us, she behaved as if she owns the hotel. Yes, we are young and not regulars, but still she could do an effort! She flatly refused to give us a room in the section we wanted (not on the outskirts of the resort) under the pretext that everything is occupied. Not true, as we arrived by taxi before a plane load of other people waiting for the bus at the airport! Also, she doesn't speak English at all, or at least she said so. The next day she didn't know what the evening activity is, and again talked to us unfriendly.
The second negative impression was a lack of activities. It is not only my opinion, but some other younger people I met at the resort told me the same thing. Yes, dance show in the evening is excellent, but during the day there are not much things to do. More accurately, a lot of activities are listed, but they are not well organized, and the daytime animation team (by the way very numerous) lacks of youth and dynamism. I have been to another Sol hotel (at Holguin) before, and it was so much better! Also, it seems that animators apply all their energy to invite you out of the hotel, to Marina, where they organize White party, Cuban party, etc. Sure enough, to go over there you have to pay taxi and drinks aren't included. This is all-inclusive hotel, in theory animation is included as well, so I don't understand or approve this strategy!
Well, now about a better part of our stay. The room and food were quite nice. I didn't try hamburgers, but grilled chicken and pork at BBQ were excellent! And the man working at the grill was so friendly and talkative that we loved going to lunch. Another nice person we liked a lot was Juliet from the reception, we always waited for her shift to go ask any questions we had.
Lobby bar's barmen are doing great job, they work fast and most drinks are excellent, except for a pina colada which is more a slush than a real thing.
It is true that hotel grounds are very well kept, they can easily belong to a 5 star hotel. Swimming pool is very clean and filled with salt water. The lobby is modern, with comfortable furniture. The beach is huge and there are enough palapas for everybody. However, Sirena and Paraiso beaches are better choice, as they are truly exceptional. When there is no wind, you can make amazing photos, similar to those from advertising campaigns.
For excursions I advise to visit a tourist information center at the Marina, there you can buy a 1 peso ticket to see turtle farm which is right next to this office, and also you can get a useful info on other excursions for a much better price than from travel agencies representatives at the hotel.
- Official Description (provided by the hotel):
- Located in Cayo Largo del Sur, in the middle of the Caribbean Sea. All Inclusive Four-Star resort with 296 rooms. Ideal for enjoying its pristine environment and for exploring its idyllic landscape and crystal-clear ocean bottom. The resort faces 600 meters of beach renowned for its perennially cool white-sand. Recommended for couples, weddings, honeymoons and groups.Guest Rooms296 rooms: 244 Standard, 34 Standard Ocean View, 10 Standard Superior Ocean View, 8 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 1 Cafeterias, 3 Bars ... more less
- Also Known As:
- Sol Cayo Largo Hotel Cayo Largo
- Sol Hotel Cayo Largo
- Cayo Largo Cuba
- Cayo Largo Sol Hotel
- Sol Club Cayo Largo