I stayed at the Gran Caribe Club Coral with my boyfriend and his family from April 20-27. I can honestly say that I have never had a worse experience than what I experienced at this hotel.
When we got off the bus I went to go to the front desk to check in while my boyfriend got our bags. The girl at the front made us wait for 10 minutes while ignoring me, then she went to take the people behind me! When I advised her that I was waiting first she sighed and gave me attitude while checking me in. What was even worse is my room was not even ready till after 6pm as the person using it had opted for a later check out. We were given a temp room on the "italian side" of the resort. This room had no towels or soaps to wash up with nor did it have any toliet paper. When my boyfriend went to ask someone about this their response was "well your going to another room later so whats the point of giving you these items?"
We finally got our room the same night after 8pm. And I was really angry at what I found, the air conditioner did not work and I had sent three times during the course of our trip for it to be fixed with no resolve. The room was musty and outdated. I was promised a hair dryer (one of the reasons why my boyfriends mother took the time to write the resort ahead of time to ask for rooms for us) and there was no hair dryer. The air conditioner leaked all over the room several times ruining my boyfriends luggage, again when we asked the hotel about this they didn't do anything to fix this.
The food was beyond terrible, by the end of the week I stopped eating altogether. It might have also been the reason why I got sick (which was because of the food)
By mid week we ran out of certain kinds of foods as Cayo Largo is on an island and the food is shipped over on a weekly basis. The buffet was dark and the food covered in flies (if you didn't get to the buffet fast enough the food got warm on the plates). The pork hamburgers are not cooked that well and the beef was over cooked.
The power kept going out to the resort as did the water. When I got really sick all's I wanted was a shower (which was cold there was no warm or hot features only cold and colder) however the water stopped half way thru my very cold shower and I was left covered in soap this happened several times during my stay.
One of the nights we were there, I was walking back to my room wnat the lights to the whole resort went out and I was left in the middle of the dark wandering around to find my room. My room was also called the "Solodad" which by the way means solitary so that means its way on the other side of the hotel so if you want something central don't pick the solodad rooms.
The beach was very rocky and when you first walk out there is rocks in the water and are very slippery and covered in moss. The waves were very rough and could easily knock a person down and take them under the water.
Also a side note for those who wish to attend this resort it is not for families as the beach is filled with nudists not something you want your kids to see. I'm in mhy 30's and I didn't even want to see this.
To change money you had to go to the front desk at certain times of the day otherwise they didn't change your money.
The bar at the reception is not free and belongs to the "italian side" of the resort so beware when you first come in if your not on the "italian side" that bar is not for you.
The bar was basic at best, running out of beer several times the only saving grace was the bar staff were very personable and they took my orders very quickly and were very attentive.
The pool was the tiniest swim out bar that I've ever seen! And when more than 10 people are in the pool it can get very crowded in the pool over all.
The resturant staff were great very friendly got whatever drinks I wanted very fast and were very attentive and personable. The front bell hop was great and he knew everyones name and made sure we were looked after. Often when I was walking back from my room the the main area of the hotel he would stop and let me hitch a ride with him to get to where I was going.
I wouldn't really recommend this resort it was my first experience to Cuba, and I was really put off by it, but in the end you really do get what you pay for.
- Also Known As:
- Gran Caribe Villa Coral Hotel Cayo Largo